This article outlines how you can activate the Power Dialing functionality of TelephoneIntegration for Dynamics 365. The steps described are relevant if you installed TelephoneIntegration from Microsoft AppSource or if you use the Web Configuration.
Enabling this feature will enhance the Campaign Activity entity with an additional “Power Dialing” form section. And will add the “Create Power Dialing list” button to the entities Account, Contact and Lead.
After enabling the Power Dialing setting inside the Web Configuration you will have to install the TelephoneIntegrationPowerDialing solution.
Please follow these steps to install the solution:
Note: Please check that the version contained in the update is bigger than the one you currently have installed and if it’s really necessary to import the solution. In this example we have the same solution already installed and therefore we will not need to import this solution.