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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Recap: eXtreme365 in Dubrovnik
The eXtreme365 event in Dubrovnik, Croatia exceeded all our expectations. To begin with, we would like to thank you for giving us your precious time and attention! It was a great pleasure meeting you at our booth!

TelephoneIntegration for Dynamics 365 - Extended Features
TelephoneIntegration for Dynamics 365 - Extended Features

How to create a SettingsKey manually in MS Dynamics 365
This blog article outlines six easy steps on how to create a new settingskey for our products.

Dialing rules for TelephoneIntegration Client users
Dialing rules are used to define telephone numbers and number masks for calls (regional, national and international). Each dialing rule determines the types of calls that can be made. This article outlines how to correctly configure the dial rule entry when using TelephoneIntegration Client.

Call recording feature for TelephoneIntegration
TelephoneIntegration Client offers the possibility to record and store phone calls in Microsoft Dynamics 365 (CRM). This article outlines how to use this feature.

How to use TelephoneIntegrations' Smart Find feature
This article outlines how to use the Smart Find feature of TelephoneIntegration. This feature facilitates the find of all extensions related to an account.

How to install and use the SIP Tester Tool for TelephoneIntegration
If you are unsure if our SIPClient is compatible with your SIP-phone, we recommend you to use our SIP Tester Tool, which can be found on our website. This article outlines how to install and use the SIP Tester tool.

TelephoneIntegration Client supports SIP Client

This article outlines how to connect your phone system with TelephoneIntegration, if no TAPI driver can be found. If you cannot find a proper TAPI driver for your VoIP phone system, but his VoIP phone system is based on SIP, then you might find the SIP Client wrapper really helpful.

Requirement: TelephoneIntegration (TI) Client v 7.109 or higher


How to enable MultiFactorAuthentication (MFA) Support?

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Please note:
This feature is only available for DocumentsCorePack Client and TelephoneIntegration Client
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This article provides you with 2 step-by-step instructions on how to enable MFA Support and on how to configure the 2Factor authentication in your client’s connection profile.

To enable MFA support for our client products, you have to register a custom application with Azure AD. It will manage your addons’ access rights.


TelephoneIntegration supports UnifiedServiceDesk (USD)

Instead of opening contact/account/lead CRM records in InternetExplorer, the CRM records are opened in the USD client.