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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


How to install Dashboard for MS CRM 4 on MS Dynamics CRM 2011

Until now we have no installation routine for our Dashboards for MS CRM 2011. This is why this blog entry describes how to upgrade/install the Dashboards in a MS CRM 2011 environment manually.

Please note: This installation will only work in an on-premise installation and will not work in IFD and Claims-Based-Authentication-Mode.


How to generate custom charts in dashboards (advanced)

Content:

Part One: How to create the chart? 
Part Two: How to create the drill-down click?


Dashboard/Silverlight Initialization Error 2104

Error message:
The dashboard does not open and you get the following JavaScript error in your browser:

Message: Unhandled Error in Silverlight x application
Code: 2104
Category: Initialize Error
Message: 2104 An error has occurred.


Changing the Calendar Week Rule in Dashboards

· Open your CRM
· Go to Settings in the navigation at the left
· Select mscrm-addons settings from the navigation
· Click on the Dashboard row at the right grid and open it.  

Figure 1: mscrm-addons.com settings


Licensing details

Basics:

License-checks are done each time the application is accessed by a user.

Having an invalid license stops the whole product from working.

An invalid license will never have any impact on the CRM, it only limits the addon itself.


How to change the layout of dashboards

 

In the dashboard, you can change your layout and create or save your own views.
In the layout menu there are 3 views:

Single View,

Vertical View and

Horizontal View.

In the course of this blog article we describe how to use and configure the different views.


How to start a dashboard out of CRM 4.0?

CRM 4.0 offers the possibility to start your dashboard directly out of CRM. There are three options.


How to configure map – charts

Dashboard for MS CRM 4.0 provides several maps (World-map, Europe, U.S., Germany, Netherlands,…) in order to e.g. display customer-distributions.
This blog contains basic information on how to configure maps. This is explained with a Step-by-Step-Setup of a Customers in the U.S.A-chart.


Error message 401: Unauthorized when trying to access after deploying a custom web-application

The problem occurs because MS CRM is using an HttpModule for multitenancy scenarios. This http module is called with an anonymous user account. This is why it fails when trying to request, i.e. the metadata webservice.