• Telephone Integration for MS CRM 3 is a CRM Add On that enables you to connect your Telephone System (CTI) to Microsoft CRM. It works in both directions (incoming an outgoing) and is easy to handle. 
• On Incoming calls it displays the caller name or number (depending if it can be found in CRM). On lifting the handset the contact/account opens. A incoming phone activity will be created, too.
• If you want to call someone Telephone Integration dials the number for you from inside CRM and creates an outgoing phone activity.
• Telephone Integration keeps track of your previous calls and enables you to quickly call back by selecting any previous phone call.
• Displays customized call information, based on CRM data with every call.
• A telephone-system with TAPI–interface is required to use Telephone Integration for Microsoft CRM.
• NEW: you can select between the normal balloon and a new simple popup balloon (similar to the Microsoft™  Outlook Email Popup).

TI has been successfully tested on:

• ALCATEL OmniPCX
• Nortel BCM 50
• Siemens HíPAth 3550 V5
• 3com VOIP System, SuperStack 3 NBX Network Telephony
• Televantage 6
• Avaya S8500 Communication Manager 3.1
• .....