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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


SSteinklauber
SSteinklauber
SSteinklauber's Blog

TI client interprets outgoing calls as incoming calls
When dialling out with TI Client, an outgoing call may be interpreted as an incoming call. This happens, if the the installed TAPI driver does not deliver the DialTone event.
If the TAPI driver delivers the DialTone event, the driver interprets the call as an outgoing call. Otherwise, the driver interprets the call as an incoming call. In order to avoid the latter case, you have to set a new CRM settingskey for TelephoneIntegration.

Recap: eXtremeCRM 2013 in Rome

Thank you for joining us at the eXtremeCRM 2013 in Rome! It was great meeting you there!

The eXtremeCRM in Rome was an awesome experience for us. Arriving in beautiful Rome with sunshine and mild temperatures around 15 degrees, we checked in to the Rome Marriott Park Hotel and were delighted by the comfortable and beautiful ambience. As we arrived two days earlier, we did not hesitate to start discovering the beautiful city during a sightseeing tour on Saturday, visiting the Colosseum, the Trevi Fountain, the Saint Peter’s Cathedral and many more of the impressing sights.


The compatibility of our addons with Dynamics CRM, RU12, SharePoint and MS Office
In this article, you can find a compatibility chart for all our addons. It shows which of our addons are compatible with
    · MS Dynamics CRM 2011 On-Premise/Hosted (IFD)/Online
    · RollUp 12
    · MS Sharepoint 2010/2013/Online
    · MS Office (x86, x64) 2007/2010/2013
    · and which of them support cross-browsing.

Join us at eXtremeCRM 2013 in Rome!

Where will you be 3-6 February, 2013? We will be at the eXtremeCRM 2013 in Rome, Italy as a silver sponsor, presenting our powerful addons to the audience.


How to enable debugging for AutoMerge

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Please note: this article applies to CRM Onpremise 2011 2013 2015

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This article provides you with a step-by-step instruction on how to enable debugging
for AutoMerge in Microsoft Dynamics CRM.

How to open GroupCalendar from a CRM entity record

Up from GroupCalendar version 5.37 it is possible to embed GroupCalendar into a CRM entity. GroupCalendar will display all activities for which the currently opened record is set as Regarding

In this mode, all users will be listed in the GroupCalendar’s Gantt and TopDown View without the option to hide some of them.

Also, you cannot change the displayed users/team when opening the GroupCalendar from an entity.


How to show working hours and time-off in GroupCalendar

Since CRM 2011, it is possible to specify working hours and time-off (e.g. vacation) for each user and resource.  With GroupCalendar v5.37 or higher, it is now possible to show these working hours and the time-off.


How to install and add a printer before using it with DocumentsCorePack

With AutoMerge for MS Dynamics CRM 2011 On-Premise/Online, you can print dynamically generated documents automatically on a specific printer.

But before you can start to use this functionality, there are several things to do. Because AutoMerge runs as service with a service user, you have to install the printer as described in the steps below to ensure that the service user has access.


How to set the font sizes in the TelephoneIntegration balloon

This blog article outlines how to set the font sizes in the TelephoneIntegration balloon.

Users have the possibility to define the font sizes for the values to be displayed in the TelephoneIntegration balloon.


Predictive dialer: How to reschedule of a phone call

This blog article describes how to reschedule a phone call when using the predictive dialer of TelephoneIntegration.