This blog article outlines how to activate the Unified Interface module view via TelephoneIntegration Client. The Unified Interface for Dynamics 365 is an updated interface for all devices accessing Dynamics 365. For a brief overview of the new interface and what can users expect, please have a look at this short video.
How to activate the Unified Interface
For activating and choosing your desired Unified Interface, please open the TelephoneIntegration Client Settings, navigate to ❶ Advanced and choose your module in the ❷ Unified Interface ID area. The default value is None. After choosing the Module and saving the setting, the new Dynamics 365 records and activities will pop up with that view.