Should you face problems with the template lookup from the Insert Static Document functionality, please do the following to load an alternative version of the dialog that does not use a web interface.
Please create the following settingskey in your Dynamics 365 for the product DocumentsCorePack. More information about how to create a settingskey, can be found here. Enter the name of your settingskey in the Name-field and the value in the KeyValue-field like you can see below:
Afterward please update DocumentsCorePack Client to the latest version from our Download-Center. Please also verify before you update is do not already have the latest version installed. More information about the version number can be found in the Version Number Guide.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to email@example.com.