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How to get debug information from DocumentsCorePack-Dialog

If you have any issues when using One-Click-Actions-Dialogue, this article outlines how to get debug information from DocumentsCorePack-Dialog so you can send it to us.

Open your CRM in this entity, where the error happens.
Then please press F12

After pressing F12, a new Window opens.

Now please reproduce the problem/error that happened, when you want to create a Document.

Further steps depends on what ​Browser you are using:
If you are using Chrome, please click here.
If you are using Edge, please click here.
If you are using Firefox, please click here.

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Steps for Chrome:

 

Please check the ending of the Filename, it must be ".log" and save it.

 

Now please find the Tab "Network" and open this view.

 

Here please click with right Mousebutton on a record and select "save all as har with content" in the Contextmenue.

  

Now please attach both files to an e-mail and send it to support@mscrm-addons.com

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Steps for Edge:

 

Please mark the whole Text and copy it in a Word document or a Editor file and save it.

Now please find the Tab "Network" and open this view.

Please find the "save" button on top.

 

Please check the Filetype, it must be ".har" and save it.

  

Now please attach both files to an e-mail and send it to support@mscrm-addons.com

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Steps for Firefox:

 

Please mark the whole Text and copy it in a Word document or a Editor file and save it.

 

Now please find the Tab "Network" and open this view.

 

Now please attach both files to an e-mail and send it to support@mscrm-addons.com

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That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com




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