This blog article outlines how to proceed if you have an issue with your Load Balancing service for DocumentsCorePack On-Premise.
1) Take screenshots of the first three tabs of the configuration of ALL your services that are affected by the Load Balancing issue(highlighted in yellow in the figure below):
- Dynamics 365 Connection Setup-tab
2) Export the AutoMergeWorkingItem entity with all fields as CSV file
3) Export EventLog: Applications and Services Logs - www.mscrm-addons.com folder
Please send all the files and a short description on which steps were taken to firstname.lastname@example.org.
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