This article describes the two different ways how the TAPI Test Tool can be started.
Open the installation path of your TelephoneIntegration (TI) Client and start PTM.TI.TAPI2CallOut.exe
Figure 1: Installation path (TI Client)
Now download the TAPI Test tool from www.mscrm-addons.com and run PTM.TI.TAPI2CallOut.exe
After the start, you must select your TAPI line and click on the [Next]-button.
If your TAPI line does not show up, make sure that your TAPI driver is properly installed.
Figure 2: Tapi Test Tool - Select a line
Now please make an incoming call to your TAPI line. (e.g. from your mobile phone)
Figure 3: Tapi Test Tool - waiting for an incoming call
As soon as you have accepted the incoming call with your TAPI phone device, end the call, click on the [Next]-button and make one outgoing call back to the number you have previously called from.
Figure 4: Tapi Test Tool - Create outgoing call
After accepting the outgoing call by your mobilephone, end the call, click on the [Next]-button and email the content of your TAPI testing to email@example.com.
Usually, there should be logging information by incoming and outgoing calls.
If not, please make sure that you have no lack in access/monitor rights to your TAPI line.
In general, the TAPI driver is delivering 3 types of messages we rely on:
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to firstname.lastname@example.org.