This blog article outlines how to enable/disable Dialing from relationships (DFR) by dialing from CRM site.
Usually, TelephoneIntegration (TI) allows users to dial from related CRM-records. Say, they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc).
There are two options to enable or disable this feature on CRM: Server-side or Client-side.
How to enable/disable DFR (Server-side):
Create a Settingskey for UseDFR. For more information on how to create a SettingsKey manually in MS Dynamics CRM 2011, click here.
Please note: Server-side settings are overruling the client-side settings. Client and Server settings use the same key name: UseDFR
Figure 1: DFR Server Settings
How to enable/disable DFR (Client-side)
Open your TI Client. Now create a new string. Name the string UseDFR, then double-click on it. Afterwards, you have the chance to enable or disable the DFR by setting the string on true or false.
Figure 2: DFR Client Settings
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