What to do if Chrome External Protocol Message does not pop up
If the [DocumentsCorePack]- and/or the [TelephoneIntegration (Call)]- button do not work with Chrome, you may have skipped an important message.
The first time, you click our [Print in Word]-button, a message - box appears, which asks you if you want to allow
the external protocoll of our product. If you did not click Launch App and checked the remember settings - checkbox,
the Message will not reappear.
Figure 1: External Protocol Request Message Box
To undo this, you have to search for the Local State file in the Chrome config:
C:\Users\USER\AppData\Local\Google\Chrome\User Data\Local State
Open this file and search for mscrm, remove the following statement and save it over the old file.
This will make the warning appear again(this time select "Launch App"). Do the same with the [Call]-Buttons of TelephoneIntegration, if necessary.
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to email@example.com.