This article provides step-by-step instructions regarding to the upgrade of our addons to Microsoft Dynamics CRM 2016.
Our addons provide a wide range of helpful features! But before you will be able to enjoy the various benefits of or addons for MS CRM 2016 there is some work (at least let us call it like that) waiting for you:
Do you know Murphy’s 4th Law of Computing? You do, don’t you? No?*
Anyway, we are not here to make jokes (seriously!), but to make sure that your product works impeccably. Having that in mind, let us start:
There are three possible scenarios from which you could start your upgrade.
1) The ideal case
You are the delighted owner of one of the following addon versions:
DocumentsCorePack (DCP) Client > 7.103
TelephoneIntegration Client > 7.100
DocumentsCorePack (DCP) Server > 2015.109
TelephoneIntegration Server > 2015.100
AttachmentExtractor, SmartBar Server, ActivityTools > 2015.200
In this case, an upgrade from MS CRM 2015 to 2016 is possible without extra work.
2) The semi-ideal case:
Your current version is none of the versions mentioned before, but you have not tried to upgrade your CRM to the 2016 version yet. No problem – simply upgrade to one of the versions mentioned above and then upgrade to MS CRM 2016.
3) The – well, we are going to work it out together – case:
Your addon's version is none of the versions mentioned before, but you have already upgraded your MS CRM to the 2016 version. If so, simply upgrade to one of the versions mentioned in the first case.
Probably you will stumble over the following failure notice:
After a few seconds, a new CRM connection setup-dialog appears. For further information on the CRM connection dialog, please have a look at our documentation of the same name.
Select your preferred organization and click on the [OK]-button. Follow the upgrade instructions as usual…
… and the upgrade will work out perfectly!
That’s it! We appreciate your feedback! Please share your thoughts by sending an email to firstname.lastname@example.org.
* Murphy’s 4th Law of Computing: When the going gets tough, upgrade.