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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Check Phone System compatibility over TAPI or SIP
The goal of that blog article is to describe how to easily test whether TelephoneIntegration addon would work with customer PhoneSystem (PBX) either over TAPI or over SIP.

How to open the fields.xml settings in Dynamics 365?
This article outlines how to open the server-side Dynamics 365-fields.xml-Settings.

How to create a SettingsKey manually in MS Dynamics 365
This blog article outlines six easy steps on how to create a new settingskey for our products.

Dialing rules for TelephoneIntegration Client users
Dialing rules are used to define telephone numbers and number masks for calls (regional, national and international). Each dialing rule determines the types of calls that can be made. This article outlines how to correctly configure the dial rule entry when using TelephoneIntegration Client.

Call recording feature for TelephoneIntegration
TelephoneIntegration Client offers the possibility to record and store phone calls in Microsoft Dynamics 365 (CRM). This article outlines how to use this feature.

How to use TelephoneIntegrations' Smart Find feature
This article outlines how to use the Smart Find feature of TelephoneIntegration. This feature facilitates the find of all extensions related to an account.

How to install and use the SIP Tester Tool for TelephoneIntegration
If you are unsure if our SIPClient is compatible with your SIP-phone, we recommend you to use our SIP Tester Tool, which can be found on our website. This article outlines how to install and use the SIP Tester tool.

How to boost your marketing campaigns in MS Dynamics 365 with PowerDialer for TelephoneIntegration
Our MSCRM-ADDON TelephoneIntegration offers lots of valuable features that will boost your daily phone tasks and track your phone call activities in Microsoft Dyamics 365 (CRM). One of them is the PowerDialer.

How to create a PowerDialer list based on the custom PowerDialer list entity
Power Dialing lists in TelephoneIntegration for Microsoft Dynamics 365 (CRM) usually bases on Microsoft Dynamics 365 (CRM) Campaign Activities or on custom power dialer list entities. But you can also create a Power Dialer list based on custom power dialer list entities. Please follow the below tutorial in order to create such a list.

How to work with PowerDialer for TelephoneIntegration
The handling of PowerDialer for Microsoft Dynamics 365 (CRM) is very intuitive. This article outlines how easy it is to work with PowerDialer.