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Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogHow to enable debugging for AttachmentExtractorhttps://www.mscrm-addons.com/Blog/PostId/9846/how-to-enable-debugging-for-attachmentextractorAttachmentExtractor (AE),AE 2011,AE 2013,AE 2015 / 2016Fri, 26 Jun 2015 12:10:00 GMT<p style="text-align: left;"><span style="color: #ff0000;">+++++++++++++++++++++++++++++++++++++++++++++++++++++<br /> </span><br /> <span style="font-size: small; color: #ff0000;"><span style="white-space: pre;"> </span>Please note: this article applies to </span></p> <p style="text-align: left;"><span style="font-size: small; color: #ff0000;"><span style="white-space: pre;"> </span>CRM 2011, CRM 2013, CRM 2015/2016 and&nbsp;<br /> &nbsp;Microsoft Dynamics 365</span></p> <p><span style="color: #ff0000;">+++++++++++++++++++++++++++++++++++++++++++++++++++++</span><br /> <br /> This article provides you with a step-by-step instruction on how to enable debugging <br /> for AttachmentExtractor in CRM 2011, 2013, 2015/2016 and MS Dynamics 365.</p> <p><strong>Step by Step instruction</strong></p> <p>There are two debugging processes for AttachmentExtractor: The configuration and the service process.&nbsp;<br /> <br /> While AttachmentExtractor-configuration debugging is always running (saving a log-subfolder of the application's installation folder), the service part has to be activated.</p> <p><strong>Step 1:</strong></p> <p>To enable the debugging process for a specific service, you need to launch the ServiceManagement for AttachmentExtractor from the Start-Pane.</p> <p>To do so, enter the term <em>ServiceManagement</em>&nbsp;in the Search field and press <em>Enter</em>.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_911.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_911.png"></a><a title="Service Management for AttachmentExtractor" href="http://mscrm-addons.com/images/blog/files/image_911.png"><img class="img-responsive" style="display: inline; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_884.png" alt="image" width="236" height="244" /></a></div> <br /> <em>Figure 1: Service Management for AttachmentExtractor</em></p> <p>The <em>AttachmentExtractor Management-</em>window opens.&nbsp;</p> <p><span style="color: #ff0000;"><strong>Please note:</strong> If the service for which you want to enable debugging is already running, you need to <strong>stop the service before</strong> you can change the configuration.</span></p> <p><span style="color: #ff0000;">To do so, open the <em>Active Services management</em>-tab and click on the <em><strong>[Stop Service]</strong></em>-button.</span></p> <p><a href="http://mscrm-addons.com/images/blog/files/Screenshot_11.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/Screenshot_11.png"></a><a title="Active Services management-tab &gt; Stop Service" href="http://mscrm-addons.com/images/blog/files/Screenshot_11.png"><img class="img-responsive" style="display: inline; border: 0px;" title="Screenshot_11" src="http://mscrm-addons.com/images/blog/files/Screenshot_11_thumb.png" alt="Screenshot_11" width="494" height="306" /></a></div> <em>Figure 2: Active Services management-tab &gt; Stop Service</em></p> <p><strong>Step 2:</strong></p> <p>If there is no active service running, you can start the debugging process immediately. The AttachmentExtractor offers seperate debugging options<br /> for each configured service.</p> <p>To enable debugging for a specific service, you need to specifiy a logfile-path in the general section of the general tab <br /> and enable debugging by checking the <em>Activate Debugging</em> checkbox.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/Screenshot_13.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/Screenshot_13.png"></a><a title="Specify a logfile-path" href="http://mscrm-addons.com/images/blog/files/Screenshot_13.png"><img class="img-responsive" style="display: inline; border: 0px;" title="Screenshot_13" src="http://mscrm-addons.com/images/blog/files/Screenshot_13_thumb.png" alt="Screenshot_13" width="501" height="350" /></a></div> <em>Figure 3: Specify a logfile-path</em></p> <p><em><span style="color: #ff0000;">Please note:</span> In MS Dynamics 365, you will find the Activate-Debugging checkbox directly under the Logfile-path-drop down menu.</em></p> <p><strong>Step 3:</strong></p> <p>Once this is done, access the the log files.&nbsp;<br /> To do so, please navigate to the installation path of AttachmentExtractor and send us the files in the <em>log-</em>folder with an error description to <a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a></p> <p>Example: <br /> <br /> C:\Program Files (x86)\PTM EDV-Systeme GmbH\AttachmentExtractor for Microsoft Dynamics CRM 2013\log (for e.g. MS Dyn CRM 2013)<br /> C:\Program Files (x86)\PTM EDV-Systeme GmbH\AttachmentExtractor for Microsoft Dynamics CRM 2015\log (for e.g. MS Dyn CRM 2015)</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9846How to upgrade AttachmentExtractor for MS CRM 2011 to 2013https://www.mscrm-addons.com/Blog/PostId/9685/how-to-upgrade-attachmentextractor-for-ms-crm-2011-for-2013AttachmentExtractor (AE),AE 2011,AE 2013Mon, 28 Oct 2013 08:45:00 GMT<p>This article will show you how to prepare AttachmentExtractor for MS CRM 2011 for an update of your CRM system to 2013!</p> <p>First of all, make sure that you have a valid addon-license for MS CRM 2013. <strong>NOTE</strong>: your actual AttachmentExtractor for MS CRM 2011 license is not valid for 2013. If you have a valid support contract, then you can order a new CRM 2013 license for free. For more information please contact our <a href="http://www.mscrm-addons.com/Support/tabid/106/language/de-DE/Default.aspx">support-team</a></p> <p><strong>1) What to do before you upgrade your MS CRM system to 2013 <br /> </strong><strong>IMPORTANT:</strong> in order to upgrade AttachmentExtractor for MS CRM 2011 to 2013, the current AttachmentExtractor version has to be<strong>&nbsp;5.26 or higher!</strong> You can <strong>download and install the latest version</strong> from our download area at <a href="http://www.mscrm-addons.com">www.mscrm-addons.com</a>.&nbsp;&nbsp;&nbsp;&nbsp;</p> <p>To verify the current AttachmentExtractor version, start &ldquo;Installation &ndash; AttachmentExtrator for MS CRM 2011&rdquo; from the start menu. <br /> <br /> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Verify current AttachmentExtractor version" href="http://mscrm-addons.com/images/blog/files/image_187.png"><img class="img-responsive" src="http://mscrm-addons.com/images/blog/files/image_thumb_187.png" alt="image" /></a></div> <br /> <em>Figure 1: Verify current AttachmentExtractor version</em><br /> <br /> Following window appears: <br /> <img src="http://mscrm-addons.com/images/blog/files/image_thumb_188.png" alt="image" /> <br /> Figure 2: Current AttachmentExtractor version number</p> <p><strong>2) Now you are ready to upgrade your MS CRM system to 2013&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br /> </strong>Once you have finished upgrading MS CRM 2011 to MS CRM 2013 you have to <a href="http://www.mscrm-addons.com/Downloads/DownloadPowerSearchforMSCRM2013/tabid/346/language/en-US/Default.aspx">download</a>the latest AttachmentExtractor for MS CRM 2013 version. With the installation of AttachmentExtractor for MS CRM 2013 the addon is updated automatically and ready to use for MS CRM 2013. All your settings are of course the same as before! For more information please read our <a href="http://www.mscrm-addons.com/Downloads/DownloadAttachmentExtractorforMSCRM2013.aspx">AttachmentExtractor Installation Guide.</a></p> <p><strong>3) Install the new license&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br /> </strong>AttachmentExtractor for MS CRM 2013 needs a new license. Please contact <a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a> to get your new license and install it with the LicenseManager.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9685