News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogActivityTools: Upgrade to version 2015.115 or higherhttps://www.mscrm-addons.com/Blog/PostId/9847/activitytools-upgrading-to-v2015115-or-higherActivityTools (AT),AT 2011,AT 2013,AT 2015 / 2016Tue, 07 Jul 2015 15:05:00 GMT<p>Existing ActivityTools customers will need to follow the upgrade-path mentioned below in order to upgrade an existing ActivityTools installation to the latest version (2015.115 or higher).</p> <p>Please follow the steps carefully to avoid complications.&nbsp;</p> <strong>1) Upgrade existing installation to v2015.7</strong> <p><span style="color: #ff0000;">Please note: You cannot directly upgrade to 2015.115.</span> <br /> Please download&nbsp; v2015.7 marked as: <br /> <em>EXISTING CUSTOMERS: ActivityTools for MS CRM 2015 (Upgrade Package)&nbsp;</em>from our Download Center (Login required): <a title="http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2015.aspx" href="http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2015.aspx">http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2015.aspx</a></p> <strong>2) Upgrade v2015.7 to v2015.115 or higher</strong> <p>Once v2015.7 is deployed you can go ahead and simply upgrade to the latest version available on: <a title="http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2015.aspx" href="http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2015.aspx">http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2015.aspx</a></p> <p>This should do the trick and get you going with our re-designed ActivityTools for MS CRM 2015.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9847How to upgrade ActivityTools for MS CRM 2011 to 2013https://www.mscrm-addons.com/Blog/PostId/9682/how-to-upgrade-activitytools-for-ms-crm-2011-for-2013ActivityTools (AT),AT 2011,AT 2013Thu, 24 Oct 2013 12:34:00 GMT<p>This article will show you how to prepare ActivityTools for MS CRM 2011 for an update of your CRM system to 2013!</p> <p>First of all, make sure that you have a valid addon-license for MS CRM 2013. <strong>NOTE</strong>: your actual ActivityTools for MS CRM 2011 license is not valid for 2013. If you have a valid support contract, then you can order a new CRM 2013 license for free. For more information please contact our <a href="http://www.mscrm-addons.com/Support/tabid/106/language/de-DE/Default.aspx">support-team</a></p> <p><strong>1) What to do before you upgrade your MS CRM system to 2013 <br /> </strong><strong>IMPORTANT:</strong> in order to upgrade ActivityTools for MS CRM 2011 to 2013, the current ActivityTools version has to be<strong> 5.44 or higher!</strong> You can <strong>download and install the latest version</strong> from our download area at <a href="http://www.mscrm-addons.com">www.mscrm-addons.com</a>.</p> <p>To verify the current ActivityTools version, start &ldquo;Configuration &ndash; ActivityTools for MS CRM 2011&rdquo; from the start menu. <br /> <br /> <a href="http://mscrm-addons.com/images/blog/files/image_172.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_172.png"></a><a title="Verify ActivityTools version" href="http://mscrm-addons.com/images/blog/files/image_172.png"><img class="img-responsive" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_169.png" alt="image" width="231" height="313" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 1: Verify ActivityTools version</em><br /> <br /> Following window appears: <br /> <br /> <a href="http://mscrm-addons.com/images/blog/files/image_173.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_173.png"></a><a title="Current ActivityTools version number" href="http://mscrm-addons.com/images/blog/files/image_173.png"><img class="img-responsive" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_170.png" alt="image" width="461" height="190" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 2: Current ActivityTools version number</em></p> <p><strong>2) Now you are ready to upgrade your MS CRM system to 2013&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br /> </strong>Once you have finished upgrading MS CRM 2011 to MS CRM 2013 you have to <a href="http://www.mscrm-addons.com/Downloads/DownloadPowerSearchforMSCRM2013/tabid/346/language/en-US/Default.aspx">download</a> the latest ActivityTools for MS CRM 2013 version. With the installation of ActivityTools for MS CRM 2013 the addon is updated automatically and ready to use for MS CRM 2013. All your settings are of course the same as before! For more information please read our <a href="http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2013.aspx">ActivityTools Installation Guide.</a></p> <p><strong>3) Install the new license&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br /> </strong>ActivityTools for MS CRM 2013 needs a new license. Please contact <a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a> to get your new license and install it with the LicenseManager.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9682Installing GroupCalendar and ActivityTools in an IFD/Claims-Based-Environmenthttps://www.mscrm-addons.com/Blog/PostId/9560/installing-groupcalendaractivitytools-in-an-ifdclaims-based-environmentActivityTools (AT),AT 2011,AT 2013,GC 2011,GC 2013,GC 2015 / 2016 Mon, 28 Nov 2011 20:09:00 GMT<p>This blog article will walk you through the required steps on how to install GroupCalendar and ActivityTools in a claims-based environment.</p> <p>This article is valid for <strong>GroupCalendar for CRM 2011, 2013, 2015 and 2016</strong> but only for <strong>CRM 2013 and older versions of ActivityTools</strong>.&nbsp;<span style="font-family: Verdana, sans-serif;">From CRM 2015 onwards ActivityTools does not have to be configured for IFD anymore!</span></p> <p>The steps are the same for both products, so instead of an explicit product name, we will use the term <strong>the addon</strong> in this guide.&nbsp;</p> <p style="margin: 0cm 0cm 8pt;"><span style="font-size: 7.5pt; line-height: 107%;" lang="EN-GB">The IFD configuration for the GroupCalendar is as follows:</span></p> <ol> <li>IFD-Tool -&gt;<a href="http://www.mscrm-addons.com/Downloads/DownloadIFDToolforMSCRM2011/tabid/195/Default.aspx" target="_blank"> Download Link</a>&nbsp;you must have a login on our web site</li> <li>For installing GroupCalendar you need at least version 5.12 from our <a href="http://www.mscrm-addons.com/Downloads/DownloadGroupCalendarforCRM2011/tabid/178/Default.aspx" target="_blank">Download Section</a></li> <li>For installing ActivityTools you need at least version 5.13 from our <a href="http://www.mscrm-addons.com/Downloads/DownloadActivityToolsforMSCRM2011/tabid/175/Default.aspx" target="_blank">Download Section<br /> <br /> </a></li> </ol> <p>Before you start the installation, make sure that MS CRM is working correctly in IFD/Claims-Mode, including your ADFS, which should be installed correctly and configured to work with MS CRM.</p> <p>More details on how to configure MSCRM for IFD/Claims can be found in the Microsoft Guide <em>Configuring Claims-based Authentication for Microsoft Dynamics CRM 2011</em>&nbsp;<a href="http://www.microsoft.com/download/en/details.aspx?id=3621" target="_blank">Download</a></p> <p>The following system configuration is the base for our guide. <br /> Your setup will differ in these URLs, make sure you are replacing the URLs with your own URLs when following the guide.</p> <p>Internal Url used to access Microsoft Dynamics CRM:<strong> <br /> https://internalcrm.rc1ifd.ptm-edv.at</strong></p> <p>External Url used to access Microsoft Dynamics CRM: <br /> <strong>https://[orgname].rc1ifd.ptm-edv.at</strong></p> <p>AD FS Server: <br /> <strong>https://win2008domain.ptm-edv.at</strong></p> <p><strong>The addon</strong>&nbsp;itself also requires a dns name: <strong>&nbsp;</strong></p> <p><strong>https://activitytoolsserver.rc1ifd.ptm-edv.at </strong>(for ActivityTools)</p> <p>or<strong> </strong></p> <p><strong>https://groupcalendarserver.rc1ifd.ptm-edv.at </strong>(for GroupCalendar)</p> <p>Basic installation/configuration of <strong>the&nbsp;addon</strong>:</p> <ol> <li>Install<strong> the addon </strong>on the CRM Server.</li> <li>You will be asked for the Logon Information. Fill in the internal IFD name of your CRM. In our case it is <em>internalcrm.rc1ifd.ptm-edv.at&nbsp;</em><strong><br /> </strong>Now select the organization on which you want to install<strong> the addon</strong> and click on the <em><strong>[OK]</strong></em>-button.<br /> <br /> <a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss1.png" target="_blank"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss1.png" target="_blank"></a><a title="Connection dialog" href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss1.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss1.png" width="100" height="100" /></a></div> <br /> <em>Figure 1: Connection dialog</em><br /> <br /> </li> <li>After the installation has finished, you have to open the IIS ( inetmgr.exe ) and go to Sites &gt; <strong>the addon</strong>&nbsp;WebSite. Right click the ActivityToolsserver or GroupCalendarserver - WebSite and select <em>Edit Bindings...</em><br /> <br /> <a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss2.png" target="_blank"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss2.png" target="_blank"></a><a title="Select Edit Bindings..." href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss2.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss2.png" width="100" height="100" /></a></div> <br /> <em>Figure 2: Select Edit Bindings...</em><br /> <br /> On the Bindings, click on the <em>[Add...]-button</em> and select in the <em>Add Site Binding</em>&nbsp;the type <em>https</em>.<br /> You also have to specify the port. In our example we use <em>4446</em><br /> <br /> <a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss3.png" target="_blank"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss3.png" target="_blank"></a><a title="Add Bindings" href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss3.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss3.png" width="60" height="60" /></a></div> <br /> <em>Figure 3: Add Bindings</em><br /> <br /> With that we have made the website available for https. Now click on the <em><strong>[OK]</strong></em>-button.</li> <li>Reselect <strong>the addon website</strong> and double click on the <em>Authentication-</em>item in the right side details pane.<br /> Verify that the options <em>Anonymous</em> and <em>ASP.Net Impersonation</em>&nbsp;settings are enabled.&nbsp; ( Anonymous must be disabled with non IFD systems).</li> <li><strong>The addon</strong>&nbsp;URL must be added to your DNS Server.<br /> Your DNS-Servers have to resolve the &nbsp;<strong>activitytoolsserver.[your-domain]</strong> or <strong>groupcalendarserver.[yourdomain] </strong>names correctly. That means, they should resolve it with the same IP-address your CRM Server has. <br /> <span style="color: #ff0000;">Please note: IF you are have an external DNS, make sure that both external and internal DNS are able to resolve the URL.<br /> &nbsp;</span></li> <li>Extract the IFD-Tool (.zip-File), that you have downloaded before and execute the <strong>IFDSetupWizard.exe</strong>.<br /> Follow the steps in the IFD Setup carefully.&nbsp;</li> <li>Open your CRM in Internet Explorer and go to <em>Settings</em>&nbsp;&gt; <em>MSCRM-ADDONS.com Products</em>&nbsp;&gt; <em>Open<strong>&nbsp;the addon. </strong></em>In the <em>MSCRM-ADDONS.com Products form</em>, select the <em>MSCRM-ADDONS.com Settingskeys</em> and search for the <em>WebApplicationPort</em> entry.<br /> <br /> <a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss4.png" target="_blank"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss4.png" target="_blank"></a><a title="mscrm-addons.com Settingskeys" href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss4.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2011%2f11%2fifd-ss4.png" width="60" height="60" /></a></div> <br /> <em>Figure 4: mscrm-addons.com Settingskeys</em><br /> <br /> <br /> </li> <li>Open the WebApplicationPort and replace the existing KeyValue with the following:&nbsp;<br /> [httpsPort]|[httpPort]|[claimsbased]|[addonname]|[debugging]<br /> <br /> e.g.:<br /> <em>4446|5557|true|activitytoolsserver|false</em></li> </ol> <p>We have finished the configuration of the CRM part and now need to configure the AD FS.</p> <ol> <li>Please logon your AD FS Server and start AD FS 2.0 Management.</li> <li>On the <em>Actions </em>menu located in the right column, click <em>Add Relying Party Trust</em>.</li> <li>In the <em>Add Relying Party Trust Wizard</em>, click on the <em><strong>[Start]</strong></em>-button.<strong><br /> &nbsp;</strong></li> <li>On the <em>Select Data Source</em>&nbsp;page, click on<em> Import data about the relying party published online or on a local network</em>, and then type in the URL to locate the federationmetadata.xml file.<br /> <br /> This federation metadata is created with the IFD-Tool on the CRM Server. For example:<br /> <strong>https://activitytoolsserver.rc1ifd.ptm-edv.at:4446/FederationMetadata/2007-06/FederationMetadata.xml<br /> <br /> </strong>Type this URL in your browser and verify that no certificate-related warnings appear.</li> <li>Click on the <em><strong>[Next]</strong></em>-button.</li> <li>On the <em>Specify Display Name</em>&nbsp;page, type a display name, such as <em>ActivityTools IFD</em>, and click on the <em><strong>[Next]</strong></em>-button.</li> <li>On the <em>Choose Issuance Authorization Rules</em>&nbsp;page, leave the <em>Permit all users to access this relying party</em>&nbsp;option selected, and then click on the <em><strong>[Next]</strong></em>-button.</li> <li>On the <em>Ready to Add Trust</em>&nbsp;page, click on the <em><strong>[Next]</strong></em>-button, and then click on the <em><strong>[Close]</strong></em>-button.</li> <li>If the Rules Editor appears, click on&nbsp;<em>Add Rule</em>. Otherwise, in the <em>Relying Party Trusts </em>list, right-click the relying party object that you created, click <em>Edit Claims Rules</em>, and then click on&nbsp;<em>Add Rule</em>.<br /> <span style="color: #ff0000;"><strong>Please note: </strong>Make&nbsp;sure the Issuance Transform Rules tab is selected.<br /> &nbsp;</span></li> <li>In the <em>Claim rule template list</em>, select the <em>Pass Through or Filter an Incoming Claim</em> template, and then click on the&nbsp;<em><strong>[Next]</strong></em>-button.</li> <li>Create the following rule:<br /> &bull;<span style="white-space: pre;"> </span>Claim rule name: Pass Through UPN (or something descriptive)<br /> <br /> Add the following mapping:<br /> i.<span style="white-space: pre;"> </span>Incoming claim type: UPN&nbsp;<br /> ii.<span style="white-space: pre;"> </span>Pass through all claim values</li> <li>Click on the&nbsp;<em><strong>[Finish]</strong></em>-button.</li> <li>In the<em> Rules Editor</em>, click on&nbsp;<em>Add Rule</em>, and in the <em>Claim rule template list</em>, select the <em>Pass Through or Filter an Incoming Claim</em> template. Then click on the&nbsp;<em><strong>[Next]</strong></em>-button.<br /> Create the following rule:<br /> &bull;<span style="white-space: pre;"> </span>Claim rule name: Pass Through Primary SID (or something descriptive)<br /> <br /> &bull;<span style="white-space: pre;"> </span>Add the following mapping:<br /> i.<span style="white-space: pre;"> </span>Incoming claim type: Primary SID&nbsp;<br /> ii.<span style="white-space: pre;"> </span>Pass through all claim values</li> <li>Click on the&nbsp;<em><strong>[Finish]</strong></em>-button.</li> <li>In the <em>Rules Editor</em>, click on&nbsp;<em>Add Rule</em>.</li> <li>In the <em>Claim rule template list</em>, select the <em>Transform an Incoming Claim template</em>, and then click on the&nbsp;<em><strong>[Next]</strong></em>-button.</li> <li>Create the following rule:<br /> &bull;<span style="white-space: pre;"> </span>Claim rule name: Transform Windows Account Name to Name (or something descriptive)<br /> <br /> &bull;<span style="white-space: pre;"> </span>Add the following mapping:<br /> i.<span style="white-space: pre;"> </span>Incoming claim type: Windows account name&nbsp;<br /> ii.<span style="white-space: pre;"> </span>Outgoing claim type: Name&nbsp;<br /> iii.<span style="white-space: pre;"> </span>Pass through all claim values</li> <li>Click on the&nbsp;<em><strong>[Finish]</strong></em>-button&nbsp;and when you have created all three rules, click the <em><strong>[OK]</strong></em>-button&nbsp;to close the <em>Rules Editor</em>.</li> </ol> <p>You have finished the configuration and you should be able to use <strong>the addon</strong> in your IFD/Claims Environment now.</p> <p>&nbsp;</p> <p><strong>Troubleshooting:</strong></p> <p><em>Error message:</em></p> <p><a title="Token error" href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fTokenError.jpg" target="_blank"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Token error" href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fTokenError.jpg" target="_blank"></a><a title="Error Message" href="http://mscrm-addons.com/images/blog/files/2011%2f11%2fTokenError.jpg"><img class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2011%2f11%2fTokenError.jpg" alt="Token Error" width="100" height="100" /></a></div> </p> <p><em>Figure 5: Error Message</em></p> <p><em>Reason:</em> </p> <p>This indicates you are using a wrong certificate for the ADFS signing. <br /> <br /> <em>Solution:</em><br /> Make sure the thumbprint in the web.config matches the one the token signing certificate in ADFS.</p> <p><issuernameregistry type="Microsoft.IdentityModel.Tokens.ConfigurationBasedIssuerNameRegistry, Microsoft.IdentityModel, Version=3.5.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35"><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <trustedissuers> <br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <add thumbprint="&lt;strong&gt;37a59abae1a394ffd8f0fd750c2e38e98069e349&lt;/strong&gt;" name="http://win2008domain.ptm-edv.at/adfs/services/trust"><br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </add> </trustedissuers> <br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </issuernameregistry></p> <p><em>Error message:</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/2013%2f5%2fkeyset.png" target="_blank"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/2013%2f5%2fkeyset.png" target="_blank"></a><a title="Error Message" href="http://mscrm-addons.com/images/blog/files/2013%2f5%2fkeyset.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f5%2fkeyset.png" width="159" height="81" /></a></div> </p> <p><em>Figure 6: Error Message</em></p> <p><em>Reason:&nbsp;<br /> <br /> </em>This error could (also) indicate access rights problems with the certificates private key (mainly an issue for self signed certificates).</p> <p><em>Solution: </em><br /> <br /> Open your certificate store on the server (MMC, add certificate snapin for local computer) and find your HTTPS certificate. In the context menu, under all tasks select the <em>manage private keys</em> option and grant access to everyone.</p> <p><strong>Checklist for general troubleshooting:</strong></p> <ul> <li>Is the Setting WebApplicationPort still intact?&nbsp;</li> <li>Are there any not http/https bindings in CRM?</li> <li>Are there any not http/https bindings in the product website?</li> <li>Is the DNS correctly resolving the products link?</li> <li>Has the ConnectionProfile been created with IFD as connection type?</li> </ul> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9560How to enable debugging for ActivityTools https://www.mscrm-addons.com/Blog/PostId/9519/how-to-enable-debugging-for-activitytoolsActivityTools (AT),AT 2011,AT 2013Tue, 05 Apr 2011 10:00:00 GMT<p><span style="color: #ff0000;">++++++++++++++++++++++++++++++++++++++++++++++++++ </span><br /> <span style="color: #ff0000;">Please note:</span><br /> <span style="color: #ff0000;">This article applies to ActivityTools in</span><br /> <span style="color: #ff0000;">Microsoft Dynamics CRM 2011 and CRM 2013</span></p> <p>(<a href="http://www.mscrm-addons.com/Blog/PostId/9845/How to enable debugging for ActivityTools (CRM 2015/2016)">Click here</a> for information on how to enable debugging in ActivityTools in&nbsp;<br /> higher CRM versions)&nbsp;</p> <p><span style="color: #ff0000;">++++++++++++++++++++++++++++++++++++++++++++++++++</span></p> <p><span style="font-family: Calibri;"><span style="font-size: 12pt;" lang="EN-US">Basically, there is one way to<span style="background-color: #ffffff;"> activate debugging:</span></span><span style="background-color: #ffffff;" lang="EN-US">&nbsp;<br /> </span></span><strong style="font-family: Calibri; text-indent: 0cm;"><span style="font-size: 12pt;" lang="EN-US">Activate&nbsp;debugging via the Web.config</span></strong><strong style="font-family: Calibri; text-indent: 0cm;">&nbsp;</strong></p> <p>&nbsp;</p> <p class="MsoNormal" style="margin: 24pt 0cm 0pt; padding: 0cm; border: currentcolor; text-indent: 0cm;"><strong><span lang="EN-US" style="text-decoration: underline; font-size: 12pt; font-family: Calibri;">Solution:</span></strong></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;"><span style="font-size: x-small; font-family: verdana, geneva;" lang="EN-US">Open the Web.config. This file is located in the installation directory. </span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;">&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;"><span style="font-size: x-small; font-family: verdana, geneva;" lang="EN-US">Now open the Web.config with the notepad and search for the <em>debug</em> setting and set this value to <em>true</em>. </span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;"><span style="font-size: x-small; font-family: Verdana, sans-serif;" lang="EN-US">&nbsp;</span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;"><span lang="EN-US" style="color: #365f91;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="web.config" href="http://support.mscrm-addons.com/instantkb/Attachments/268e9d3e-5877-48f9-a989-8636.jpg"><img alt="" class="img-responsive" src="http://support.mscrm-addons.com/instantkb/Attachments/268e9d3e-5877-48f9-a989-8636.jpg" width="518" height="284" style="margin-left: 0px; margin-right: 0px; border-width: 0px; border-style: solid;" /></a></div> </span></p> <p><span style="color: #000000;"><em>Figure 1: web.config</em></span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;">&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;"><span style="font-size: 12pt; color: #365f91;" lang="EN-US"><br /> </span></p> <p><span style="font-size: x-small; font-family: verdana, geneva; color: #ff0000;" lang="EN-US"> Please note: Enabl<span style="background-color: #ffffff;">e debugging</span>&nbsp;only, when you have to send us the debug files. <br /> Disable it by setting the value to <em>false</em>. </span></p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;">&nbsp;</p> <p class="MsoNormal" style="margin: 0cm 0cm 0pt; text-indent: 0cm;"><span style="font-size: x-small; font-family: Verdana, sans-serif;" lang="EN-US">Please do not hesitate to <a href="http://www.mscrm-addons.com/Support/tabid/106/language/en-US/Default.aspx">contact us</a>, if you require further information or our assistance.&nbsp;</span></p>9519