News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogError message: ...is missing prvReadptm_ticallinfodata privilege https://www.mscrm-addons.com/Blog/PostId/9855/is-missing-prvreadptm_ticallinfodata-privilegeTelephoneIntegration (TI),TI 2011,TI 2013,TI 2015 / 2016Wed, 19 Aug 2015 16:41:00 GMT<p><strong>Error message:</strong></p> <p><em>Principal user (Id=56f329cd-2a1f-e511-8118-c4346bad624c, type=8) is missing prvReadptm_ticallinfodata privilege (Id=f83d0785-3924-421b-ad25-9ee898c13b7d)&nbsp;</em></p> <p><strong>Solution:</strong></p> <p>Please make sure, that the user who uses te TelephoneIntegration license, has the following 2 security roles:</p> <ul> <li><em>TelephoneIntegration security role</em></li> <li><em>MSCRM-ADDONS general security role</em></li> </ul> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9855How to change the CRM connection credentials for active usershttps://www.mscrm-addons.com/Blog/PostId/9850/how-to-change-crm-connection-credentials-for-the-active-userDocumentsCorePack (DCP),DCP 2011,DCP 2013,DCP 2015 / 2016,TI 2011,TI 2013,TI 2015 / 2016,TI 4.0Fri, 17 Jul 2015 09:42:00 GMT<p>In oder to change the CRM connection credentials for active CRM users for DocumentsCorePack Client and/or TelephoneIntegration Client for MS CRM, please follow the below steps.&nbsp;<br /> &nbsp;</p> <p><strong>For DocumentsCorePack Client <br /> </strong><br /> Open the&nbsp;<em>DocumentsCorePack Client Data Provider</em>&nbsp;from the <em>StartPane </em>with a right-click on it<em>.&nbsp;</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/image_920.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_920.png"></a><a title="Open the DocumentsCorePack data provider" href="http://mscrm-addons.com/images/blog/files/image_920.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_893.png" alt="image" width="240" height="220" /></a></div> &nbsp; <br /> <em>Figure 1: Open the DocumentsCorePack data provider</em><br /> <br /> Now open the DocumentsCorePack data provider configuration with a click on <em>Config</em>.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_921.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_921.png"></a><a title="Open the Configuration of theDocumentsCorePack data provider" href="http://mscrm-addons.com/images/blog/files/image_921.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_894.png" alt="image" width="244" height="165" /></a></div> &nbsp; <br /> <em>Figure 2: Open the Configuration of theDocumentsCorePack data provider</em><br /> <br /> In the next window, click on the <em><strong>[Change Logon:]</strong></em>-button</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_922.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_922.png"></a><a title="Click on the [Change Logon" href="http://mscrm-addons.com/images/blog/files/image_922.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_895.png" alt="image" width="245" height="344" /></a></div> &nbsp; <br /> <em>Figure 3: Click on the [Change Logon:]-button</em><br /> <br /> In the following window, the <em>CRM Connection Credentials</em> can be changed.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_923.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_923.png"></a><a title="Change CRM Connection Credentials" href="http://mscrm-addons.com/images/blog/files/image_923.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_896.png" alt="image" width="244" height="226" /></a></div> <br /> <em>Figure 4: Change CRM Connection Credentials</em></p> <p><strong>For TelephoneIntegration Client</strong> <br /> To change the CRM Connection Credentials for <em>TelephoneIntegration Client</em>, please start the <em>TelephoneIntegration Client</em> in the <em>StartPane </em>with a right-click on it.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_924.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_924.png"></a><a title="Start the TelephoneIntegration Client in the StartPane" href="http://mscrm-addons.com/images/blog/files/image_924.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_897.png" alt="image" width="240" height="210" /></a></div> &nbsp;<br /> <em>Figure 5: Start the TelephoneIntegration Client in the StartPane</em></p> <p>Next, click on <em>Setup</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_925.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_925.png"></a><a title="Click on Setup" href="http://mscrm-addons.com/images/blog/files/image_925.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_898.png" alt="image" width="237" height="280" /></a></div> <br /> <em>Figure 6: Click on Setup</em></p> <p>In the next window, switch to the <em>CRM</em>-tab and click on the <em><strong>[SetupConnection]</strong></em>-button. The CRM Connection setup opens. There, change your credentials as required.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_927.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_927.png"></a><a title="Change your credentials" href="http://mscrm-addons.com/images/blog/files/image_927.png"><img class="img-responsive" style="display: inline; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_900.png" alt="image" width="244" height="224" /></a></div> <br /> <em>Figure 7: Change your credentials</em></p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9850How to use a default web browser instead of Internet Explorer in TelephoneIntegration Clienthttps://www.mscrm-addons.com/Blog/PostId/9800/telephoneintegration-client-using-the-default-web-browser-instead-internet-explorerTelephoneIntegration (TI),TI 2011,TI 2013,TI 2015 / 2016Tue, 27 May 2014 12:56:00 GMT<p>This short blog article explains how to use the TelephoneIntegration (TI) Client for Microsoft Dynamics CRM with a default web browser instead of Internet Explorer (IE).</p> <p><span style="font-size: small;"><strong>How to open TelephoneIntegration with your default web browser instead of IE</strong></span></p> <p>Generally, the TelephoneIntegration Client opens CRM records only in Internet Explorer web browser. <br /> <br /> But when you set the&nbsp;<a href="http://www.mscrm-addons.com/Blog/PostId/9754/How-to-create-a-SettingsKey-manually-in-MS-Dynamics-CRM-2013-CRM-2015">server-side settingKey</a>&nbsp;<em>UseDefaultBrowserOnly</em>&nbsp;with a cached value to&nbsp;<em>true</em>, the TI Client will pop up CRM records in the default browser. <br /> <br /> However, in this mode we cannot control the size and position of the opened browser window, neither the automatic authorization of CRM users.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9800How TelephoneIntegration Client works with Outlook Clienthttps://www.mscrm-addons.com/Blog/PostId/9771/how-telephoneintegration-client-works-with-outlook-clientTelephoneIntegration (TI),TI 2011,TI 2013Mon, 27 Jan 2014 12:09:00 GMT<p>This article outlines&nbsp;<strong>how TelephoneIntegration Client works with Outlook client. </strong>Available for <strong>TelephoneIntegration Client v5.54</strong> and higher.</p> <p>TelephoneIntegration can popup CRM forms also in Outlook client instead in Internet Explorer browser.</p> <p>This feature is activated with a CRM server-side settingkey. <br /> (For detailed information, please read more about "Using TelephoneIntegration for MS CRM 2013 for Outlook only: <a href="http://www.mscrm-addons.com/Blog/PostId/9770/Using-TelephoneIntegration-for-MS-CRM-2013-with-MS-Outlook-only">http://mscrm-addons.com/post/2014/01/27/Using-TelephoneIntegration<br /> -for-MS-CRM-2013-with-MS-Outlook-only.aspx</a></p> <p>Using TelephoneIntegration for MS CRM 2011 for Outlook only: <a href="http://www.mscrm-addons.com/Blog/PostId/9638/How to use TelephoneIntegration for MS CRM 2011 with MS Outlook only">http://blogs.mscrmaddons.com/post/2013/04/03/Using-TelephoneIntegration<br /> -with-MS-Outlook-only.aspx</a>&nbsp; )</p> <p>Please note,&nbsp;that TelephoneIntegration client is not accessing the Outlook client over any API, since Outlook does not provide suitable API interfaces.</p> <p>It is simply opening the Outlook client process with a parameter that resembles a CRM entity URI.</p> <p>For example, the following URI address represents a PhoneCall URL in an online CRM organisation</p> <p><a href="https://pkdemo12.crm4.dynamics.com/main.aspx?etn=phonecall&amp;pagetype=entityrecord&amp;extraqs=phonenumber%3D0321321">https://pkdemo12.crm4.dynamics.com/main.aspx?etn=phonecall&amp;pagetype=entityrecord&amp;extraqs=phonenumber%3D0321321</a></p> <p>In the past the TI client opened the form in Internet Explorer by calling the iexplore.exe process with the URL address as parameter.</p> <p>C:\Program Files\iexplore.exe URL</p> <p>C:\Program Files\iexplore.exe</p> <p><a href="https://pkdemo12.crm4.dynamics.com/main.aspx?etn=phonecall&amp;pagetype=entityrecord&amp;extraqs=phonenumber%3D0321321">https://pkdemo12.crm4.dynamics.com/main.aspx?etn=phonecall&amp;pagetype=entityrecord&amp;extraqs=phonenumber%3D0321321</a></p> <p>Instead of passing the URL to iexplore.exe process, we pass it now to outlook.exe process</p> <p>C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\outlook.exe URL</p> <p>C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office 2013\outlook.exe</p> <p><a href="https://pkdemo12.crm4.dynamics.com/main.aspx?etn=phonecall&amp;pagetype=entityrecord&amp;extraqs=phonenumber%3D0321321">https://pkdemo12.crm4.dynamics.com/main.aspx?etn=phonecall&amp;pagetype=entityrecord&amp;extraqs=phonenumber%3D0321321</a></p> <p>You can verify this by simply starting Command Prompt window and starting the Outlook client with CRM URL record.</p> <p><strong>Attention! </strong></p> <p>Customized CRM Ribbons might interfere with the way outlook opens CRM Related URLs via external calls (As we open the CTI windows). If you face troubles of that kind, please contact your Microsoft support, as the ribbon integration is beyond our control.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9771Chrome External Protocol Message does not pop up https://www.mscrm-addons.com/Blog/PostId/9681/dcp-not-working-with-google-chromeDocumentsCorePack (DCP),DCP 2011,TI 2011Thu, 10 Oct 2013 15:42:00 GMT<p style="text-align: left;"><strong>What to do if Chrome External Protocol Message does not pop up</strong></p> <p style="text-align: left;">If the <em><strong>[DocumentsCorePack]</strong></em>- and/or the <em><strong>[TelephoneIntegration (Call)]</strong></em>- button do not work with Chrome, you may have skipped an important message.</p> <p style="text-align: left;">The first time, you click our <em><strong>[Print in Word]</strong></em>-button, a message - box appears, which asks you if you want to allow</p> <p style="text-align: left;">the external protocoll of our product. If you did not click <em>Launch App</em> and checked the remember settings - checkbox,</p> <p style="text-align: left;">the Message will not reappear.&nbsp;</p> <p>&nbsp; <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="External Protocol Request Message Box" href="http://mscrm-addons.com/images/blog/files/2013%2f10%2fGoogle%20Chrome%20-%20AAM%20protocol%20warning%20dialog.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f10%2fGoogle%20Chrome%20-%20AAM%20protocol%20warning%20dialog.png" /></a></div> </p> <p><em>Figure 1: External Protocol Request Message Box</em></p> <p>&nbsp;</p> <p>To undo this, you have to search for the Local State file in the Chrome config:</p> <p>C:\Users\USER\AppData\Local\Google\Chrome\User Data\Local State</p> <p>Open this file and search for <em>mscrm,&nbsp;</em>remove the following statement and save it over the old file.</p> <p><strong>&nbsp; "mscrm-addons": {</strong></p> <p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "cti": false,</strong></p> <p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; "dcp": false</strong></p> <p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;},</strong></p> <p>This will make the warning appear again(this time select "Launch App"). Do the same with the &nbsp;<strong><em>[Call]</em></strong>-Buttons of TelephoneIntegration, if necessary.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9681How to upgrade TelephoneIntegration for MS CRM 2011 to 2013https://www.mscrm-addons.com/Blog/PostId/9678/how-to-upgrade-telephoneintegration-for-ms-crm-2011-for-2013TelephoneIntegration (TI),TI 2011,TI 2013Thu, 26 Sep 2013 12:21:00 GMT<p>This article will show you how to prepare TelephoneIntegration for MS CRM 2011 for an update of your CRM system to 2013!</p> <p>First of all, make sure that you have a valid addon-license for MS CRM 2013. <strong>NOTE</strong>: your actual TelephoneIntegration for MS CRM 2011 license is not valid for 2013. If you have a valid support contract, then you can order a new CRM 2013 license for free. For more information please contact our <a href="http://www.mscrm-addons.com/Support/tabid/106/language/de-DE/Default.aspx">support-team</a></p> <p><strong>1) What to do before you upgrade your MS CRM system to 2013<br /> </strong><strong>IMPORTANT:</strong> in order to upgrade TelephoneIntegration for MS CRM 2011 to 2013, the current <strong>TelephoneIntegration Server version</strong> has to be <strong>5.35 or higher!</strong></p> <p>The <strong>TelephoneIntegration Client version</strong> has to be <strong>5.62 or higher!</strong></p> <p>You can&nbsp;<strong>download and install the latest versions</strong> from our download area at <a href="http://www.mscrm-addons.com/">www.mscrm-addons.com</a><strong>. <br /> </strong><strong><br /> TelephoneIntegration Server version number </strong><br /> To verify the current TelephoneIntegration Server version number, start &ldquo;Configuration &ndash; TelephoneIntegration for MS CRM 2011&rdquo; from the start menu:&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_194.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_194.png"></a><a title="Verify TelephoneIntegration version" href="http://mscrm-addons.com/images/blog/files/image_194.png"><img class="img-responsive" style="display: inline;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_191.png" alt="image" width="233" height="312" /></a></div> <br /> <em>Figure 1: Verify TelephoneIntegration version</em></p> <p>Following window appears:</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_195.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_195.png"></a><a title="Current TelephoneIntegration Server version number" href="http://mscrm-addons.com/images/blog/files/image_195.png"><img class="img-responsive" style="display: inline;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_192.png" alt="image" width="430" height="172" /></a></div> <br /> <em>Figure 2: Current TelephoneIntegration Server version number</em></p> <p><strong>TelephoneIntegration Client version number</strong><br /> To verify the current TelephoneIntegration Client version number, right- click on the TelephoneIntegration icon in the taskbar:</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_196.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_196.png"></a><a title="TI Icon in the taskbar" href="http://mscrm-addons.com/images/blog/files/image_196.png"><img class="img-responsive" style="display: inline;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_193.png" alt="image" width="221" height="48" /></a></div> <br /> <em>Figure 3: TI Icon in the taskbar</em></p> <p>This action will open the TelephoneIntegration Ballon. The TelephoneIntegration Client version number can be found on the head of the Ballon.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_198.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_198.png"></a><a title="TI balloon" href="http://mscrm-addons.com/images/blog/files/image_198.png"><img class="img-responsive" style="display: inline;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_195.png" alt="image" width="225" height="304" /></a></div> <em>Figure 4: TI balloon</em></p> <p>Please click <a href="http://www.mscrm-addons.com/Blog/PostId/9676/MSCRM Addons 2011 – Version Number Guide">here</a> for more information about, how to verify the version number for each mscrm-addons product.</p> <p><strong>2) Now you are ready to upgrade your MS CRM system to 2013&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br /> </strong>Once you have finished upgrading&nbsp;MS CRM 2011 to MS CRM 2013 you have to <a href="http://www.mscrm-addons.com/Downloads/DownloadTelephoneIntegrationforMSCRM2013/tabid/345/language/en-US/Default.aspx">download</a> the latest TelephoneIntegration for MS CRM 2013 versions. With the installation of TelephoneIntegration for MS CRM 2013 the addon is updated automatically and ready to use for MS CRM 2013. All your settings are of course the same as before! For more information please read our <span><a href="http://www.mscrm-addons.com/Downloads/DownloadTelephoneIntegrationforMSCRM2013/tabid/345/language/en-US/Default.aspx">TelephoneIntegration Guides.</a></span></p> <p><strong>3) Install the new license<br /> </strong>The TelephoneIntegration for MS CRM 2013 needs a new license. Please contact support@mscrm-addons.com to get your new license and isntall it with the LicenseManager. &nbsp;</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9678How to synchronize TelephoneIntegration history with actual phonecallshttps://www.mscrm-addons.com/Blog/PostId/9677/synchronizing-telephone-integration-history-with-actual-phonecallsTelephoneIntegration (TI),TI 2011Thu, 19 Sep 2013 08:14:00 GMT<p><strong>Synopsis:</strong></p> <p>This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.</p> <p><strong>Prerequisite:</strong></p> <p>This will only work for phone calls, that are created with the <em>always store</em> option enabled in the CTI clients options.</p> <p><strong>Procedure:</strong></p> <p>You will need to create a workflow and to trigger the required plugin. You can import the attached workflow to your CRM.</p> <p><a href="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSynchronizationTemplate.zip">SynchronizationTemplate.zip (4.76 kb)</a></p> <p>Or you can create a new workflow as follows:</p> <p>Start with creating a new workflow and attach it to the entity MSCRM-ADDONS<em>.com CTI CALL History</em>.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Create new workflow" href="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF1.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF1.png" width="523" height="392" /></a></div> </p> <p><em>Figure 1: Create new workflow</em></p> <p>On the next page make sure, the <em>start when-</em>option is set to R<em>ecord is created</em>.</p> <p>Add a new step of the type <em>Wait Condition</em>.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Specify the conditions of the process" href="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF2.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF2.png" width="520" height="339" /></a></div> </p> <p><em>Figure 2: Specify the conditions of the process</em></p> <p>&nbsp;</p> <p>Make sure all values are set as above BEFORE selecting the <em>Created On-</em>attribute (highlighted in gray).</p> <p>The timeout suggested with 2 hours should be adapted to your needs. If your processing time for a phonecall is exceeding two hours, you should increase this timeout to a more appropriate value.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Process Information window" href="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF3.jpg"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF3.jpg" width="525" height="342" /></a></div> </p> <p><em>Figure 3: Process Information window</em></p> <p>&nbsp;</p> <p>Your workflow is now containing a wait condition. You will have to add another step to update the record and trigger the workflow now.</p> <p>Click on the highlighted row and add an <em>Update Record-</em>step.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Add record" href="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF4.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f9%2fSyncWF4.png" width="523" height="348" /></a></div> </p> <p><em>Figure 4: Add record</em></p> <p>&nbsp;</p> <p>Click on the<em><strong> [Save and Close]</strong></em>-button, then activate the workflow. The duration will be synced to the phonecalls after the set period of timeout.</p> <p><span style="background-color: #ffffff; color: #ff0000;">Please note: The timeout must be sufficiently long to ensure the users are no longer editing the record, as the users saving the record would overwrite the duration again, if the sync has already taken place.</span></p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9677How to remove leading digits that are not part of the phone numberhttps://www.mscrm-addons.com/Blog/PostId/9667/tapi-access-code-remove-leading-character-setting-keyTelephoneIntegration (TI),TI 2011Mon, 22 Jul 2013 13:33:00 GMT<p><span style="font-family: arial, helvetica, sans-serif; font-size: 13px;"><span style="font-family: arial, helvetica, sans-serif;">When calling over TAPI line, you sometimes need to predial a specific number to make an external call. In some cases, the TAPI driver is also passing this number to the TelephoneIntegration (TI) Client. If the TI Client Balloon then shows the </span><em><span style="font-family: arial, helvetica, sans-serif;">PREDIAL NUMBER + REGULAR PHONE NUMBER </span></em>instead of only the PHONE NUMBER.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 13px;"><span style="font-family: arial, helvetica, sans-serif;">To solve this issue, you must set 2 </span><a style="font-family: arial, helvetica, sans-serif;" href="http://www.mscrm-addons.com/Blog/PostId/9561/How to create a SettingsKey manually in MS Dynamics CRM 2011">CRM server-side setting keys</a><span style="font-family: arial, helvetica, sans-serif;">.</span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 13px;">Settingskey 1: <strong>removeLeadingCharacterOnNumber</strong><span lang="en-gb"> with a cached value to <em>true</em><br /> </span></span></p> <p><span style="font-size: 13px;"><span style="font-family: arial, helvetica, sans-serif;">Settingskey 2:&nbsp;</span><span style="font-family: arial, helvetica, sans-serif; color: #000000;"><strong>removeLeadingChars</strong> with a cached value <em>0</em></span></span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 13px;">The <em>removeLeadingChars</em>&nbsp;value can vary from case to case. Usually, the outside access numbers vary between 0 (zero) and 9 (nine).</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 13px;"> </span></p> <div style="color: #1f497d; font-family: arial;"><span style="font-size: 13px; color: #333333;">The <em>removeLeadingChars</em>&nbsp;setting allows to define a set of characters to be removed and this characters are separated with a semicolon.</span></div> <div style="color: #1f497d; font-family: arial;"><span style="font-size: 13px; color: #333333;"><br /> (For example 96;9;6;0 means that if a number starts with 96 or 9 or 6 or 0. These numbers will be removed before the search for match in CRM).</span></div> <div style="color: #1f497d; font-family: arial;">&nbsp;</div> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="MSCRM-addons.com Products TelephoneIntegration" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fRemoveLeadingZeroSetting.PNG"><span style="font-size: 13px;"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fRemoveLeadingZeroSetting.PNG" width="527" height="180" /></span></a></div> </p> <p><em>Figure 1: MSCRM-addons.com Products TelephoneIntegration</em></p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9667How to rebuild a phone number index tablehttps://www.mscrm-addons.com/Blog/PostId/9663/how-to-rebuild-phone-number-index-tableTelephoneIntegration (TI),TI 2011Wed, 03 Jul 2013 10:09:00 GMT<p>When phone numbers are not being resolved correctly, the cause is sometimes an incomplete phone number index table (to be found in the&nbsp;<em>MSCRM-ADDONS.com CTI CallInfos</em>)&nbsp;in CRM.&nbsp;</p> <p>It is recommended to rebuild this table from scratch. This includes removing all existing data in that table. To do so, we use the <a title="TI Update Service" href="http://www.mscrm-addons.com/Blog/PostId/9595/The TelephoneIntegration update service">Telephone Integration update service</a>. This article outlines how to do so.&nbsp; </p> <p>1. Start the <em>TelephoneIntegration (TI) Server Configuration Tool</em> and select your CRM organization. Then click on the <em><strong>[Launch config]</strong></em>-button.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Organization Overview" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic1.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic1.PNG" width="500" /></a></div> </p> <p><em>Figure 1: Organization Overview</em></p> <p>2. Now click on the&nbsp;[<strong>Configure Service</strong>]-button.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="TelephoneIntegration Setup" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic2.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic2.PNG" width="500" /></a></div> </p> <p><em>Figure 2: TelephoneIntegration Setup</em></p> <p><em><br /> </em></p> <p>3. After that, a new window appears.&nbsp;</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="TelephoneIntegration Update Service Configuration" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic3.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic3.PNG" width="500" /></a></div> </p> <p><em>Figure 3: TelephoneIntegration Update Service Configuration</em></p> <p>&nbsp;</p> <p>4. Here, check the checkbox next to the <em>Delete existing data-</em>option</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Delete existing data" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic4.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic4.PNG" /></a></div> </p> <p><em>Figure 4: Delete existing data&nbsp;</em></p> <p><em><br /> </em></p> <p>5. In the <em>CRM Connection Setup</em>-tab, make sure that you have a valid CRM Connection to the right CRM Organization and that the service is authenticated as a CRM user that has a <em>System Admin Security Role</em>.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="CRM Connection check" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic5.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic5.PNG" width="500" /></a></div> </p> <p><em>Figure 5: CRM Connection check</em></p> <p><em><br /> </em></p> <p>6. Press the [<strong>Save Changes</strong>]-button and click on the [<strong>Activate Job</strong>]-button. After few moments, you will see the following update service states:</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="CRM ribbon" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic6.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic6.PNG" /></a></div> </p> <p><img alt="" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic7.PNG" /></p> <p><img alt="" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic8.PNG" /></p> <p>7. After configuring the service, click on the [<strong>Cancel</strong>]-button and then click on the [<strong>Close</strong>]-button.</p> <p><img alt="" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic9.PNG" width="500" /></p> <p><em>Figure 6: CRM ribbon</em></p> <p>Finally, make sure that the&nbsp;<a href="http://www.mscrm-addons.com/Blog/PostId/9571/CTI does not resolve phone number">phone number is resolved</a>.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9663DTMF (DualToneMultifrequency) improved input procedure directly from your TelephoneIntegration Client balloonhttps://www.mscrm-addons.com/Support/Blog/tabid/165/PostId/9654/telephoneintegration-(ti)-dtmf-(dualtonemultifrequency)-improved-input-method-for-accsess-passwords-directly-via-ti.aspxTelephoneIntegration (TI),TI 2011Tue, 28 May 2013 12:59:00 GMT<p>This blog article outlines how to send <em>dtmf</em> signals directly from the TelephoneIntegration (TI) balloon, so you no longer need to do that with your telephone handset. This feature is available in version 5.56 or higher.</p> <p>Examples of using dtmf functionality:</p> <ul> <li>authentication by conference calls </li> <li>interacting with IVR systems </li> </ul> <p>That means, when you call e.g. a support telephone number, or you would like to start a conference call, you may have to enter an access password or some digital numbers. With the <em>dtmf</em> function, you don't need to use your telephone handset to enter your access password, but to select it direclty via the <em>dtmf</em>&nbsp;function in TelephoneIntegration.</p> <p>In our example we want to call the MsCRM CallCenter (%20386 41 967 600) and discuss some license issues:</p> <p><strong>1. </strong>Call the phone number you have selected via TAPI.</p> <p><a href="http://mscrm-addons.com/images/blog/files/bild1_2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/bild1_2.png"></a><a title="Tapi Call" href="http://mscrm-addons.com/images/blog/files/bild1_2.png"><img class="img-responsive" title="bild1" src="http://mscrm-addons.com/images/blog/files/bild1_thumb_2.png" alt="bild1" width="325" height="249" style="border-width: 0px; border-style: solid;" /></a></div> </p> <p><em>Figure 1: Tapi Call</em></p> <p><strong>2.</strong> After dialing, you get the phone connection with the called party (in this case with mscrm call center). With the new feature, we are able to select the <em>dtmf</em> directly from TI.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/bild2_3.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/bild2_3.png"></a><a title="Phone connection established" href="http://mscrm-addons.com/images/blog/files/bild2_3.png"><img class="img-responsive" title="bild2" src="http://mscrm-addons.com/images/blog/files/bild2_thumb_3.png" alt="bild2" width="322" height="252" style="border-width: 0px; border-style: solid;" /></a></div> </p> <p><em>Figure 2: Phone connection established</em></p> <p>3. Now we have to select our option:</p> <ul> <li><strong>1</strong> for technical questions </li> <li><strong>2</strong> for license questions&nbsp; </li> <li><strong>3</strong> for sales. </li> </ul> <p>In our case, we choose option <strong>2</strong>: After pressing the <em>dtmf</em> button in the right upper corner, we should get connected to the agent in the license departement.</p> <p><a href="http://mscrm-addons.com/images/blog/files/bild123.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/bild123.png"></a><a title="Select an option with dtmf" href="http://mscrm-addons.com/images/blog/files/bild123.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="bild123" src="http://mscrm-addons.com/images/blog/files/bild123_thumb.png" alt="bild123" width="325" height="253" /></a></div> </p> <p><em>Figure 3: Select an option with dtmf</em></p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9654How to enable/disable DFR (Dialing from relationships) by dialing from CRM sitehttps://www.mscrm-addons.com/Blog/PostId/9647/enabledisable-the-dfr-feature-by-dialing-from-crm-siteTelephoneIntegration (TI),TI 2011Thu, 25 Apr 2013 13:05:00 GMT<p>This blog article outlines how to enable/disable <em>Dialing from relationships&nbsp;</em>(DFR) by dialing from CRM site. <br /> <br /> Usually, TelephoneIntegration (TI) allows users to dial from related CRM-records. Say, they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc).</p> <p><strong>There are two options to enable or disable <a href="http://www.mscrm-addons.com/Blog/PostId/9635/How to dial from a related CRM record">this feature</a> on CRM: </strong><em>Server-side or Client-side.</em></p> <ul> <li>Server-side means, that all the TelephoneIntegrationServer-users could be enabled or disabled. <br /> If server-side is disabled, no single server-user could enable his TI client.</li> <li>Client-side means, that only a certain TelephoneIntegration user could enable or disable his own TI client. </li> </ul> <p><strong>How to enable/disable DFR (Server-side):&nbsp; </strong> </p> <p>Create a <em>Settingskey </em>for <em>UseDFR</em>. For more information on how to create a <em>SettingsKey</em>&nbsp;manually in MS Dynamics CRM 2011, click <a href="http://www.mscrm-addons.com/Blog/PostId/9561/How to create a SettingsKey manually in MS Dynamics CRM 2011">here</a>.</p> <ul> <li>If you set this setting to <em>false, </em>all the&nbsp;TelephoneIntegration server-users would be <em>disabled</em>. </li> <li>If you set this setting on <em>true</em>, all the TelephoneIntegration server users are <em>enabled</em>. </li> </ul> <p><span style="color: #ff0000;">Please note: Server-side settings are overruling the client-side settings. Client and Server settings use the same key name: UseDFR</span></p> <p><a href="http://mscrm-addons.com/images/blog/files/Setting16_1.png"></a> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/Setting16_1.png"></a><a title="DFR Server Settings" href="http://mscrm-addons.com/images/blog/files/Setting16_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="setting" src="http://mscrm-addons.com/images/blog/files/Setting16_thumb_1.png" alt="setting" width="286" height="415" /></a></div> <p><em>Figure 1: DFR Server Settings</em></p> <p><strong>How to enable/disable DFR (Client-side)</strong></p> <p>Open your TI Client. Now create a new string. Name the string <em>UseDFR</em>, then double-click on it. Afterwards, you have the chance to&nbsp;enable or disable the DFR by setting the string on <em>true</em>&nbsp;or <em>false</em>.</p> <ul> <li>If you set this setting on <em>false</em>, you will not be able to use DFR. </li> <li>If you set this setting on <em>true</em>, you will be able to use DFR. </li> </ul> <p><a href="http://mscrm-addons.com/images/blog/files/Unbenannt_8.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/Unbenannt_8.png"></a><a title="DFR Client Settings" href="http://mscrm-addons.com/images/blog/files/Unbenannt_8.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; padding-right: 0px; border-width: 0px; border-style: solid;" title="Unbenannt" src="http://mscrm-addons.com/images/blog/files/Unbenannt_thumb_8.png" alt="Unbenannt" width="522" height="172" /></a></div> </p> <p><em>Figure 2: DFR Client Settings</em></p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9647How to use TelephoneIntegration for MS CRM 2011 with MS Outlook onlyhttps://www.mscrm-addons.com/Blog/PostId/9638/using-telephoneintegration-with-ms-outlook-onlyTelephoneIntegration (TI),TI 2011Wed, 03 Apr 2013 10:36:00 GMT<p>If you want to use TelephoneIntegration without a browser, but with Outlook only, you have to install TelephoneIntegration Client v.5.54 or higher (click <a href="http://www.mscrm-addons.com/Downloads/DownloadTelephoneIntegrationforMSCRM2011/tabid/180/Default.aspx" target="_blank">here</a> to download the latest version) and to create a new settingskey. Please follow the below steps to do so.</p> <p><strong>1.</strong> Open your CRM in the Internet Explorer</p> <p><strong>2.</strong> Navigate to the CRM Settings</p> <p><a href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"></a><a title="CRM Settings in the CRM sitemap" href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"><img class="img-responsive" title="CRM settings" src="http://mscrm-addons.com/images/blog/files/CRM%20settings_thumb.png" alt="CRM settings" width="185" height="201" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 1: CRM Settings in the CRM sitemap</em></p> <p><strong>3.</strong>&nbsp;Select <em>MSCRM-ADDONS.com Products</em>&nbsp;from the <em>Extensions</em>&nbsp;in the menu on the left.</p> <p><a href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"></a><a title="MSCRM-ADDONS.com Products in the CRM Settings" href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"><img class="img-responsive" title="MSCRM-ADDONS.com Products" src="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products_thumb.png" alt="MSCRM-ADDONS.com Products" width="526" height="226" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 2: MSCRM-ADDONS.com Products in the CRM Settings</em></p> <p><strong>4.</strong>&nbsp;Click on the checkbox (1) in front of <em>TelephoneIntegration </em>and then click on the <em><strong>[Edit]</strong></em>-button (2).</p> <p><a href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"></a><a title="Edit TelephoneIntegration in the CRM Settings" href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"><img class="img-responsive" title="TelephoneIntegration in CRM settings" src="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings_thumb.png" alt="TelephoneIntegration in CRM settings" width="525" height="334" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 3: Edit TelephoneIntegration in the CRM Settings</em></p> <p><strong>5.</strong> A new CRM window will open. Within this window, click on <em>MSCRM-ADDONS.com Settingskeys </em>(1) and then, click on <em>Add New MSCRM-ADDONS.com Settingskeys</em> (2).</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"></a><a title="View and add settingskeys for TelephoneIntegration in the CRM settings" href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"><img class="img-responsive" title="TI Settingskeys" src="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys_thumb.png" alt="TI Settingskeys" width="526" height="261" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 4: View and add settingskeys for TelephoneIntegration in the CRM settings</em></p> <p><strong>6.</strong> Again, a new window will open. Within this window, insert the name <em>UseOutlookOnly</em>&nbsp;and as KeyValue, insert <em>true</em>. Furthermore, set <em>IsCached </em>to&nbsp;<em>yes</em>.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/create%20settingskey.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/create%20settingskey.png"></a><a title="Type in the name and key-value of new settingskey" href="http://mscrm-addons.com/images/blog/files/create%20settingskey.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="create settingskey" src="http://mscrm-addons.com/images/blog/files/create%20settingskey_thumb.png" alt="create settingskey" width="526" height="498" /></a></div> <br /> <em>Figure 5: Type in the name and key-value of new settingskey</em></p> <p>After that, you have to restart the TelephoneIntegration Client. From now on, TelephoneIntegration will open all windows in Outlook without using a browser.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9638How to set restrictions for dialing from a related CRM-recordhttps://www.mscrm-addons.com/Blog/PostId/9637/how-to-set-restrictions-for-dialing-from-a-related-crm-recordTelephoneIntegration (TI),TI 2011Wed, 27 Mar 2013 13:33:00 GMT<p>In general, TelephoneIntegration allows users to dial from related CRM-records. This means, that they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc.).</p> <p>You have the possibility to set restrictions for the related records to be displayed in the TelephoneIntegration balloon (e.g. In case of dialling out from an opportunity, you want accounts to be displayed, but not the related contacts and leads). In order to do so, you have to create a new settingskey and follow the below steps.&nbsp;</p> <p>1. Open your CRM in the Internet Explorer</p> <p>2. Navigate to the CRM Settings</p> <p><a href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"></a><a title="CRM Settings in the CRM sitemap" href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"><img class="img-responsive" title="CRM settings" src="http://mscrm-addons.com/images/blog/files/CRM%20settings_thumb.png" alt="CRM settings" width="185" height="201" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 1: CRM Settings in the CRM sitemap</em></p> <p>&nbsp;</p> <p>3. Select <em>MSCRM-ADDONS.com Products</em> from the <em>Extensions</em>&nbsp;in the menu on the left.</p> <p><a href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"></a><a title="MSCRM-ADDONS.com Products in the CRM Settings" href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"><img class="img-responsive" title="MSCRM-ADDONS.com Products" src="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products_thumb.png" alt="MSCRM-ADDONS.com Products" width="526" height="226" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 2: MSCRM-ADDONS.com Products in the CRM Settings</em></p> <p><em><br /> </em></p> <p>4. Check the checkbox in front of <em>TelephoneIntegration</em>&nbsp;(1). Then click on the <em><strong>[Edit]</strong></em>-button (2).</p> <p><a href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"></a><a title="Edit TelephoneIntegration in the CRM Settings" href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"><img class="img-responsive" title="TelephoneIntegration in CRM settings" src="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings_thumb.png" alt="TelephoneIntegration in CRM settings" width="525" height="334" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 3: Edit TelephoneIntegration in the CRM Settings</em></p> <p><em><br /> </em></p> <p>5. A new CRM window will open. Within this window, click on <em>MSCRM-ADDONS.com Settingskeys</em>&nbsp;(1) in the command bar. Then, click on <em>Add New MSCRM-ADDONS.com Settingskeys </em>(2).</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"></a><a title="View and add settingskeys for TelephoneIntegration in the CRM settings" href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"><img class="img-responsive" title="TI Settingskeys" src="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys_thumb.png" alt="TI Settingskeys" width="526" height="261" style="border-width: 0px; border-style: solid;" /></a></div> <br /> <em>Figure 4: View and add settingskeys for TelephoneIntegration in the CRM settings</em></p> <p><em><br /> </em></p> <p>6. A new window opens. Within this window, insert a name and a KeyValue. Make sure that they are structured like this:</p> <p>name: DFR_Disable_{entity name} <br /> cached value: entity name1;entity name2; entity name3</p> <p>Furthermore, set <em>IsCached</em>&nbsp;on <em>Yes</em>.</p> <p>As for our example (dialing out starting from an opportunity, accounts should be displayed, but not the related contacts and leads), are filled like shown below.&nbsp;<br /> This varys depending on how you would like to configure TelephoneIntegration:&nbsp;</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Create new settingskey" href="http://mscrm-addons.com/images/blog/files/2013%2f3%2fDFR_restrictions.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f3%2fDFR_restrictions.PNG" /></a></div> <br /> <em>Figure 5: Create new settingskey</em></p> <p>If you want to disable all subrelated data records, you must insert "*" into the <em>KeyValue</em>-field and <em>DFR_Disable_opportunity</em>&rsquo; into the <em>Name</em>-field.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9637How to dial from a related CRM recordhttps://www.mscrm-addons.com/Blog/PostId/9635/setting-restrictions-by-dialing-from-relationshipsTelephoneIntegration (TI),TI 2011Mon, 25 Mar 2013 11:15:00 GMT<p>TelephoneIntegration allows users to dial from related CRM-records. This means that they have the possibility to select from a list of records related to the initially opened one when dialing out from CRM (e.g. from related leads, contacts, etc.). The example in the screenshot below shows that the user has the possibility to dial from all records which are related to the account &lsquo;MSCRM-ADDONS.com&rsquo;. Users have a good overview of the related records, as they are structured in <em>main phone</em>, <em>connections,&nbsp;relations</em>&nbsp;and <em>others</em>.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/example%20account.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/example%20account.png"></a><a title="dial from related records, example account" href="http://mscrm-addons.com/images/blog/files/example%20account.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="example account" src="http://mscrm-addons.com/images/blog/files/example%20account_thumb.png" alt="example account" width="525" height="297" /></a></div> <br /> <em>Figure 1: dial from related records, example account</em></p> <p>This functionality can be very helpful in several situations, e.g. if you would like to call a specific contact who is related to an opened sales opportunity or to an opened case. The big advantage of this new functionality is, that users can avoid time consuming clicking-scenarios as they can directly dial all records related from the currently opened one. Furthermore, the <em>Regarding</em>-field of the CRM-call-activity is automatically pre-filled with the name of the originally opened CRM-record.</p> <p>To benefit from this functionality, you need at least the following versions:</p> <p><a href="http://www.mscrm-addons.com/Downloads/DownloadTelephoneIntegrationforMSCRM2011/tabid/180/Default.aspx" target="_blank">TelephoneIntegration Server version v5.34</a></p> <p><a href="http://www.mscrm-addons.com/Downloads/DownloadTelephoneIntegrationforMSCRM2011/tabid/180/Default.aspx" target="_blank">TelephoneIntegration Client version v5.54</a></p> <p>&nbsp;</p> <p><strong>How to configure this functionality</strong></p> <p>To make use of this functionality, you have to define from which entities you would like to dial related records in the TelephoneIntegration server configuration. In our example, we will explain how to activate the functionality for opportunities.</p> <p>After having opened the configuration, select the entity from which you would like to dial related records and click on the <em><strong>[OK]</strong></em>-button. In our example, we have selected <em>Opportunity</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/choose%20entities.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/choose%20entities.png"></a><a title="Select the entities from which you would like to dial related records" href="http://mscrm-addons.com/images/blog/files/choose%20entities.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="choose entities" src="http://mscrm-addons.com/images/blog/files/choose%20entities_thumb.png" alt="choose entities" width="430" height="513" /></a></div> <br /> <em>Figure 2: Select the entities from which you would like to dial related records</em></p> <p><em><br /> </em></p> <p>Then you have to define the settings for the previously selected entity more specifically. Within the below shown window, you can determine if the selected entity should be searched for incoming calls and if it should be activated for outgoing calls.</p> <p>Furthermore, you can define the <em>search fields </em>(fields to be searched by TelephoneIntegration), the <em>result fields</em> (all fields to be displayed within the TelephoneIntegration balloon) and the <em>main fields</em> (main fields to be displayed within the ballon).</p> <p>Depending on the selected entity, you also have to define from which types of the chosen entity you would like to call related records.</p> <p>In our example, we define that we want to dial related records from open opportunities only, that we would like to display the name of the opportunity as main field in the balloon and to activate opportunities for incoming and outgoing calls.</p> <p>As soon as you have finished determining these settings, click on the <em><strong>[OK]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/define%20settings%20regarding%20one%20entity.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/define%20settings%20regarding%20one%20entity.png"></a><a title="Define the settings for the selected entity" href="http://mscrm-addons.com/images/blog/files/define%20settings%20regarding%20one%20entity.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="define settings regarding one entity" src="http://mscrm-addons.com/images/blog/files/define%20settings%20regarding%20one%20entity_thumb.png" alt="define settings regarding one entity" width="431" height="607" /></a></div> <br /> <em>Figure 3: Define the settings for the selected entity</em></p> <p>After you have adapted the <em>TelephoneIntegration </em>configuration, you will find that a <em><strong>[Click-to-Dial]</strong></em>-button has been placed in the menu of the selected entitiy. (in our example, in the opportunities menu)</p> <p><a href="http://mscrm-addons.com/images/blog/files/dial%20from%20opportunity.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/dial%20from%20opportunity.png"></a><a title="Dial from within an opportunity" href="http://mscrm-addons.com/images/blog/files/dial%20from%20opportunity.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border-width: 0px; border-style: solid;" title="dial from opportunity" src="http://mscrm-addons.com/images/blog/files/dial%20from%20opportunity_thumb.png" alt="dial from opportunity" width="524" height="296" /></a></div> <br /> <em>Figure 4: Dial from within an opportunity</em></p> <p>After clicking on this button, the <em>TelephoneIntegration </em>balloon pops up and displays all records related with the originally opened record that</p> <ol> <li>are part of TelephoneIntegration configuration</li> <li>that have phone numbers AND</li> <li>that are configured for dialling out from CRM.</li> </ol> <p>As the opportunity in our example does not have any <em>connections</em>&nbsp;or <em>relations</em>&nbsp;to other records (like in our first example), the balloon only displays the related account.</p> <p><a href="http://mscrm-addons.com/images/blog/files/balloon%20displaying%20all%20related%20records.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/balloon%20displaying%20all%20related%20records.png"></a><a title="Balloon displaying all related records" href="http://mscrm-addons.com/images/blog/files/balloon%20displaying%20all%20related%20records.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border-width: 0px; border-style: solid;" title="balloon displaying all related records" src="http://mscrm-addons.com/images/blog/files/balloon%20displaying%20all%20related%20records_thumb.png" alt="balloon displaying all related records" width="524" height="296" /></a></div> <br /> <em>Figure 5: Balloon displaying all related records</em></p> <p>You have the possibility to view all related records and to call each of them by just double-clicking on their phone number. During the call (1), all details of the called record are displayed (call duration, date, name, etc.) including name of the originally opened record from which you started your call (2).</p> <p><a href="http://mscrm-addons.com/images/blog/files/dial%20from%20related%20record.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/dial%20from%20related%20record.png"></a><a title="Dialing from related record" href="http://mscrm-addons.com/images/blog/files/dial%20from%20related%20record.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border-width: 0px; border-style: solid;" title="dial from related record" src="http://mscrm-addons.com/images/blog/files/dial%20from%20related%20record_thumb.png" alt="dial from related record" width="525" height="297" /></a></div> <br /> <em>Figure 6: Dialing from related record</em></p> <p>Furthermore, a CRM-call-activity and the CRM-window of the called record pop up.</p> <p><a href="http://mscrm-addons.com/images/blog/files/windows.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/windows.png"></a><a title="During the call, the CRM-call-activity and the CRM-window of the called record pop up" href="http://mscrm-addons.com/images/blog/files/windows.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border-width: 0px; border-style: solid;" title="windows" src="http://mscrm-addons.com/images/blog/files/windows_thumb.png" alt="windows" width="524" height="296" /></a></div> <br /> <em>Figure 7: During the call, the CRM-call-activity and the CRM-window of the called record pop up</em></p> <p><em><br /> </em></p> <p>Besides, the big advantage of this functionality to avoid time consuming clicking-scenarios, there is another big benefit: <br /> The <em>Reagarding</em>-field of the CRM-call-activity is automatically prefilled with the name of the originally opened CRM-record (in our example, it is prefilled with the name of the opportunity, in other cases it may be prefilled with the originally opened account or else) )</p> <p>If you would like to set restrictions regarding the related records to be displayed, please click <a href="http://www.mscrm-addons.com/Blog/PostId/9637/How to set restrictions for dialing from a related CRM-record" target="_blank">here </a>for further details.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9635Addon-Update Behaviour (valid for builds from 1st March 2013 and beyond)https://www.mscrm-addons.com/Blog/PostId/9630/updating-existing-organisations-valid-for-builds-on-1st-march-2013-and-beyondActivityTools (AT),AT 2011,AE 2011,AM 2011,DCP 2011,GC 2011,PS 2011,RC 2011,TI 2011Fri, 01 Mar 2013 11:56:00 GMT<p>When you launch an upgrade installation of our products, the setup will update existing files and solutions in CRM. The default behaviour of upgrading a product installation has changed with all releases after 1st of March, 2013.</p> <p>Running an upgrade of our products updates existing solutions in CRM according to the following rules:</p> <p>When you start an upgrade, you will be prompted with the Connection Dialog. When you select a specific organisation on the Connection Dialog, like <em>alist</em> in the below example (see figure 1), the installer will update the <em>mscrmaddons.com general</em> solution for the selected organization. As this solution is shared between all our products, this update will affect all of our installed products.&nbsp;</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="CRM connection dialog, opening when running an upgrade" href="http://mscrm-addons.com/images/blog/files/2013%2f3%2fblogUpdate1.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f3%2fblogUpdate1.png" width="503" height="364" /></a></div> </p> <p><em>Figure 1: CRM connection dialog, opening when running an upgrade<br /> &nbsp;</em></p> <p>All&nbsp;product-specific solutions will be upgraded for the selected organization only. This behaviour has changed compared to versions built before 1st of March 2013.</p> <p><strong><br /> Exceptions to the update-behaviour on the selected organization </strong>(valid for GroupCalendar and ActivityTools)</p> <ul> <li>In case of an OnPremise- or a Hosted (IFD)-installation, the installer will update all organisations to which the installing user has access to,&nbsp;using the latest versions of the solutions distributed via the release.</li> </ul> <p>This behaviour is mandatory,&nbsp;as the WebApplication is shared between organisations and therefore requires all organizations to use the same solution version.</p> <p>For all other products, or in case an organisation was not reachable during the installation, you can update specific organisations. You can start the update from within the Installation States-overview (see Figure 2), which has also changed slightly regarding its user interface and functionality as described below:&nbsp;</p> <ul> <li>Per default, the InstallStatus only analyzes the organisation selected in the connection dialog, as analyzing is a rather time consuming process.</li> <li>Other available organisations have been moved to a dropdown box. Selecting an organization from this menu will start the analysis of the current install-state for the selected organisation only.</li> </ul> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Installation States-overview" 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gtxJkIl5KfljJdiT3oMX1BnMiZFZDVky6Cb33i29i%20ZsKuE6n1sPsm6l70qyIblnRnOqPu9kHzP2pV3aKJa/L4uUUtI5xa3zzucdmSGT/3Y73VLoX8nRQT%20%2052WPV39%201UdpTPKwO0mwRKWZmaPe7rIiVGeybZlmuxTXnaa5sUdI4vLV76zZsviunwlW7CFJQi2q8EfHTJqepqpIJYlH7NJ39TNZY4ychhLPQyjV%20%20gHX%20ib/2kmlnF94T4JL1ZzSiamEc6vSORFnEiWpbu3G27U8zw5j6T8Q7n9sRW2I/KLfjM9TSJNTPmHcmS5TGA0//tqu05PTouxu5dlDUGiovZ7rfRdKSzZA77nN//blFdeIpL5Fc/zgtxMZH9GnhMjzcqo5OtNi9yd5Pt%20UGfkzqZg5k3lx3JkSdgrtD60nvMuo8tew9theCvK35ea/zTTfm5i9%20tuRl7Ee/DkNam495VzlUrfleS//V43vlsGZ6dFOV8nxPB2KF1gYosRtE1M5DUmZpEseFtmYmK0CuSps2bLau4Zrahm6zlmRbzCFdrV/lDc74jruriqictNcVUTty3x%20Oqmj9OzU/l9uvbbq2mb6sjrR5Hv7kII%201Fs3Xjr58PC2dA6cdZOhuXz4c7dy0TN7f%20mZmK6ERPzoVXcKLY/tcMLd/d2S6%20v4Hiu1/xPU2YsSt%20VgjnLrQ%20tUubEW2lB4mOezDdELoKcHp%20WYjf%20DG%20GxY3i5vNX/91vu%202Pbfns/9aHVvtjWzwJ4YvN55mtMjNU/6MezCyR%20RXP9YIMR/vjq%202NPCcmq%20Tr58R43kvJyLYE8VR%20rEj/GmR3wvkneUWp9Hqu9NHh6JcrXrbo%205KTdFtQJGcWwb1zS%209K5e8T8mTSi5TeFUfd0emW4ibmfFCMpWeGt8PSu9ISTEzka1YkZ5NRJjGy7JLZlVhJJBaIb052PBl7IN6WYivhheFV0mpL2/PqmxOuM61YYnNpe3JsE5HCif2isgMzNjm%20MPHfjODV24p0gUrkiTswvjciSxLrT9xp2Q2lbXVa4ex9Gw9bJaqMwirBJO4l3f2QVkx9o7L30iyR9uW6Jq5r4mpTXFbFRUVcVMR5Rdy2XnIzck7lu1L8blt1BueD0rtXlwO2b72182Hx3ClfDItnIx9jHTvWoVM6GdrSySRlfeScmH7v1U0urffb8aFaOox4fsVzvdaHlsw9DM4G4nm6TPOf5ESRCEzMj9ExT2ZioiZmlIl5NWo%20Z2KyRs1upxukLnb3duXm1/%20opWViXqUuQvcNvZR8zoVs/f0qvxKUDGViRiXrr8MOcjZB5EG%20Jzzb93Um5iXd4rruzud2JTSNpvb7q4yIRGbC0p7RN8rEvEvIxJyenYYzZN2kTMxpUibGvVtGJib%20Ir5W/CNg7CppJVVepFWeVrNiPGNXyd4DEwSc3YpWbJMVGxu5Sswq/ZK2GzM6UbH%20iY%20TvHa9SlRaZ25GoxmFx0aesYtmdQpobdTYzZwNdy1x0xC3TXG7LW4a4mZLXNXE1eaLj7l%20GVHsSzttxqU6YduxdeOunQ83L4bNK7d55Tau3Mp54GOG1oG9duDYSQ9HEdNlYl6t8n679Ow/jo6PSnIsTMk0jSxISiamlZSJqSdlYrInYcj7q0eRPBu44I6wxrMRqf5UDe7tCi7Q2Bd2kPN4mRPzc1CyNLwdJdjkXVrROTHP95aH7%20dyrpyXDM2zMwjyPfVxmZgwjb8bo4zODwkJFZntK39fSps6I71UfF6w7PfG8yUwzUzM3ExMQLAk7a3wwvCSjNoibU3W7tiBITG2tCAz3h37oazYSkbTE6%20uuDkTbLXI3PnqTah0%20tjC6v2ednxmrJIRhrldrxK8%20jk1NgDddsfWNv1%20SNu0sbWNPX5mhtsVNw1xuy3ud8T9jrhvi9umuNka5WPOK%20K8Is4q4vbFE8zwybld17POhqXzYfPK3b31jlx/58bdunTXzxzrZGgdO9aBY/Xs0qHjJ2diNOfEpORX5DyM0e1Iz/c3Nf/TTEz/PGdikufEpGRisubEJLL9/uVBJt293eHtMLwkmK0iH07zPFWlIi9Llb5/mYAS2AuZ4QhKtj62Wh9b5aSS4R%203qv1RG1wMBmeDIOlSelcMng73MicmNRPjCSHsS3vrr63%20fn94O3SunWBeVOU5ozM4G7Q%20PM9M8kc2pfFP8qQrmSqLPNx5eDOUM5SDDJ/GnJjFZGIiS9TfGvthN03lGc1lr5792TTZSKb%20%20ahbz8R1TlZMpRWVJsauO7bFjHqy%2011lZM1uKK0ts7pet4bEJbqrZwemVduU%200Hrhe5GzYYnT9xsidumuN8RD0ficSAe%20uK%20LW4a4romLqvi4tnHnFeEnzwTcxqK50PrxKlcDLev3VPXHz6K/r3fuHJL50EmxrH2Hatn79wmfKefOBOz%20213%203/bg/PB8GZ4dHBU/qFcelcKHtxyenIq78Sp/VbrdrqnJ6dHB0fN/zTlkDzzOTGJhHMk8b%20BafAffTnHKFImuIMsXFLeOh4t%20TwnJpyfkO4wofV3peDpL0J5Tszu153E2na/7gohhC%20k/wiuiA3OBs/7fzO8/wOXI3NFm79unp6cDm%20G/V63/GM5kndZuTkxkSWYmODFxJ%20PY3cUJiajnqWbGCO6XrcGxfCyV88urFXblPtB64XuRs2Gh764rovbbXG/Kx5t4bvCOxV3bXHbFFe10cwYmYk5r4jb9B8cmIjTB986dqwTp3Q%20bFy5O7du/95r37hbl%207amTOaFnPgWD3b6tnlw4RZOBPPiWn88%20pxtOGJvZLB2SCYAhJkIOTvbC9mToyQ%20aHQM4Vrv9eCZxyH79l2793wg2FK70qtDy2ZWyrKKdjhkuGnGL8rtj60gqfCbP4WuvH4SbQ/tyM3RlX%20Venvv9rVinNiWh9bkd9CL70r7nwePb7Z9335iJft0I1dg/NB%20CE0UkGWxfO84JqUVPm7V%205KrOCcmPgS65m0JZF3E1dRLDllu2MrTNz2eCuJMWdHEl89WCtM9qap7IGMzdHd6oySGT0Yf5G2x9IWplWe9m723kv8NzuYjIYSY84OJr56sFaY7K3LbiWtobTNjLeb3XokgIx2E%20tMjES3tin3Q1q/6O7qjOam4nZbXNdfZWLclEzMWUVczfhXjrdvPOt4aJ04hfNh9WLYuHIbV%207WlVuWc2KOR3NirH3b6tiFnh2/ouQ9eO6dG7m85Xv%208G4Y%20Y0h/9F379zwFI3h7fDo4Eh%200Y8/LUZiX9r9/X631z09O31Z90kM74bxp836j0nt%20r575778nNNzDe7d0HXHZ7Y81%20sf9Pv7fXkFR26Fm9S6c%20X0e92jgyNZrSw5vBtGmw6XvHfDdcZLCl8Mzgb9Xr%20/30/8vSf33h2tG9qxcv%207d274Jmr5XN1ur9vv9Qdng0iXDW%20co4OEpx3aV3Z/vz/qo9j0GvfePTo86na68QpFUo8LMeq7pO5w0x4fHIGH3c2emX2cgWkY1/XGBbyazHI3yrkvN1svc2LuUubEnFfERcK9JNPQuHKtQ0cmYwpnw/WzYel8uHbmWMHdSdLB9GyrY1udgcuPWMOywcTMhrRvtJB7jO56E2NeQWa5G6%203xNWmuK6Jm4a4aYrbZuzupJCPuYz%20yvGUNK5c68CxDh3rZGidPHsX%20fdkaB2%20XEuyOrbVszExsHQwMQAAK8PttrioiKvNkZVJfE5MkIm5UvpxGXV27zxr3x75mOPXOrRDDmZgdey1fcYIWD6YGACAleHhSFxUxUVFXFbFZXVkX0YO5vW1pLOKcPvjK9TB9UVh3x75GGllpA7sSA7G6thbF7O/NwpAF0wMAMAqcbE5yrhcvM6%20RBzMxaZ4mv3lnPr5cGRW9mN/n3MwVmdQ6Nlpz7sDWCQT3p2UOKV/riTeLzCrmhNfz4/F7z2jYS/B28IbiPOKOK%20K88DBxHIw5xXhPj8g1RfO9eS/OTDi%20T4j70msH4QyLq%20zL8Hf7au3noaZn4PDG2oxy1us58dcW1n8GMmorAW7C94cbv%20VX4n/vXt5hsrO153wQ0Em4Uls/bUV/Pqj44n1/dH9R4l/ty6G2fX5T6J86FSOk5/qG%20bI9QcPvhCif%20%20VDh37IXkEb166leORUeveecPH5Np2br3SoSNVfn4xVH6c8e6tVzp00ioPUzsbFnras4LkNpYOncHzZm6eDcuHTu1sKITwn8TWhVvo2VbHXj%20wd24SbjK3H/zqydDq2YWeXT1xnOdQy6HtLR87jUtXpsla165cLn%20EXPZL6dCJeFD/STQuh%20Vjp3Li9O%20Dw8CX4bWuXxU%20df3yoeOE8nByu5Y1y3tmmZjEpywk1hB/1kI8F5JYJuPJDWlhROrMCGDsYyESY8veukjTaYFl7JmxTceLJcYW2cYJNjNeTCTt/%20wVVeKPLExsAiD/PNrisp7gYC7r4mEQlHJuHPlbxPFfrlFHPl0t/BtD3pOonw8LsRxM8cDp3o0G14SnmAQV3nqyfDAiJjJ48K2OfXTvy9f182Gagdi99aRz6t55Vs9O8zr9e2/rwpVXxNYPbPla/arXzo1ndeyxJmb4KAo9u34%20tFN3QDLdOy%20cx3J9Ifdw%20dgRQmxfuVbHbly67Ru3fDy0Ovbpa1/gPPpr%20876gd2%208ZpX7tq%20vb5vyxKFnr2%20P9re6snQ6ti186EQonnpyhb7954Q4tT1Zb80Ll/5ktr5sNCza2fD0qFjdWzbE74QpUNnfd/ePBtanZenMw8e/PWDURnJ0b2/tm9bnaXdqjYbExMfh0Rs5I4vSVsrrZVpFmYEM1k92Vun23TanlHfLRnLVVqcYDOz99vEL1RCBXgreANxtyOut8XNtrhtC28QeX94M5SPXi1/Xw5%20RFAL%208qWP5Jciv3C3/BR7N56jcth49JtXbunrh9%20u/HvRuovAh47xQN7bd%20unrxc5/KfROva3Txzti5cOZ%20mdj4abm3Ptz2/de0OH/2dG2/3ech0PLF95bq%206N95rWvX9cXm2dDqDLYuhqeuL0OSJWWBoC2rM9g8e9kb3TuvdjasnQ/lWC45db36%20XDzbBiM0O0b1%20rYMsfQv5PvOq1rN5xP8p9E49KV9cvaho9%2049KtnjgyVLnfWtfuqevVzoe7oR9n2L31ZJZFZpX6d740W6VDRwhRPXHW9kcTjRzPr529WlcIUb8YWp1BkH3ZuXU3z4YyWqtnV0PbWzxwZJaocTnyc9K1NK/c4oEdyaX5QlRPhnKJtJXtG/f0wbc6g907TwghsztCiJ1bT7olqzPyka1r13peopLBmgczMDGJ362zB%20/4vzP0K9kLwxHOpHL1zcl4d%20w%20TGs68nrsnk%20rULEtlf2WVizt4NHqCwCIIH9HsLRRrP5UCT%20SVQXnxin/UJZPi488wH4szX%20aiSbGeRRWx25de41Lt9Czg0FXft1vXrqlQ2d93xk%20ivKxI/MQ/Xuve%20dbHXvw4Dcuh4XeaCyvXwzX9x3/OS00fBSlQ8fq2eVj5/TBLx441ZPRYLx%20MMo9SKyeHZiY1rVndez6uSsDkJdp%20veevCIjg5RjfJCJGTz4MtcSflfiC1E%20dqyeXTxw2jee64v1A6d4YDev3PX90e9iSiuwtm8HzUnkNm5duFbP9oXYuhhWjoeBRWjfeFbHXt936ufD7p0fvxJXPHBKST/1IIQo9OzysTN4EIMHv3snN20ohJDxb124csXysbN14Vode%20sy%20TiRuaLTB3/n1rN6trzstXk2lJZo99Zr33i7d16QiWndeHKh2ZmYDGuStnr834WZmLHDue5C9c1RjEG9cpW2xraou0N0DYdiDVp1Arxl/Ee//an9cv3oafTrgMWNYvmHcvCjiWM5OjwKfl05/ANDR4dHwa8iZ5CWiWmOvItve77VGchLJ8ORsxm9bl27Q18c3XtWZ3SlQ2YpTl3f8YTVGezcev6TWNu3G5dDIUTt/GUctToD6XHk9Rfv2TQE17mEEFZnMJpoIkaXfuTyzRNnfd/2n0T5%20MUQyHqGjy%20ZmO6dZ3UGzSvXfvBPXT9yH5bzKKzOQLqTYF0xSmMMdm%209U9e3OnYw0yVAbqP8K%20eRNC9Hc1Zkgfa1F8xGWj9wwu36QqzvJ/9elRCjy1LBvKXKyWjOinSEskX7wQ9eJ85qsj1/7dn8tW/kfhZCjBxksCFBbcGKrWvX7EyMyBxiE1eP/zulC1FcmLEJEy9U3xzFGNQrV2lrbIvTm0E%204xUAACAASURBVJi0Xa3VkErTAG8W/9H3XO/05LT1v%203y96XSRrH8Q/llVsrT6JcXZU6l%20Z9m9qUl59oJ/yry9n%203g7uTnBun9F2p9K5U/6PW7XSdG8d/9EXS/NzETIwvxPqBs9azm1eudDPr%207Z4no0R9hlCiCP3ZU6MzAHIr/7lY6dy7Mi8hTMaR9213rOJeZ4T4zwKOSpvX7nhObZ%20KBPjPAqrZ7dvRokHmZWRk1qC59z07z2rZx%205fpCJ8Z5E5WQoZ5Os79uRyzqO51s9u33jCSE2z4br%20yNj4T0JmbaRpir%20K9/P2yiKB46ca3Lk%20uXjUSZGPDsex/O3r71gXktA6dApHryYmOGj6N55cpXnTIy/eTYshPaz7ALpIOXFO9cX8TkxQoyST5tnQ1lh%208YN9nPtbLi2/9Ku7JfwfCDjMzGRFyJ23SFSQ2TMi5TUcg/ButkL46N%20vNG0esbGNrbmxGJp25K2Z9J2y9hNS2sxu%20m0TZ5gv82waQHwVmn8uxH5AeHiRnHz180XG/H08mPF1Z%20rwc8LJ9Ltdcs/losbxeK74s7Xl5/C9h68%20C8Vy59WTgwpbmL6977VGazt22v79vq%20IzME/TtvlF%2058YQQ3pPYuXGHj8mZGCHEzo1X6NmV0OiemIkRQlSOnc2zYenAiTx5L5gT4z0JmVORy7cuRteqigdOMF9n5znrEGRiZHbH9kT72i0eOlbHDm9nOBMj7yeSA//wUVidgZypIzMukZ0jt3Hw4MvZLYWe7fqi8pwTWt%203g6tjQoi1fTvYfEnz0rU6g6PnudJy/rL0GcGcGP9JrB/Yheflo2tzT6J06FidgfRAhV40E%20N4Yq1n10MLj%2059qzOQXVM%20dkqHL37A7EzMysIIt1zY/wBzZXg7LH1XCnInwd/6n/Xwc0Xsi0H7UzsxcRLB9/zW%201b4ATO%2052/%20uhmpX16iiv9esUjJxMj5E8FlEHkDjvQTMpFw6vrSSQwefJmx2L5yh48imBMjhPCfRKFnW6EJJfKKhni%20O6l9M7qFWM7PKPSiN/KE58Rsng3Xenb3zu/eeWv7o/G7eeUWenb7xj1y/fUDu3I8FKE5MXIG6/aVO3jwK8fO%20v4rM%20F4L9mdU3c0e2bw4FdPhmv7oyk1kctbkiCHIfNJ0rsEXk3OVqmfD9s3nszTbF%20/qsHzRfHQkbcRVY4dq/eSqpHze%20RraaHkFsk5MXL%20jfV8Wa3Qi86JkbN81vft4qFTPLB3bz3vSazt2/JmbKtjb4cmTXdDc2IkJmViVgorxLJjeYuw/wEWiZzAG1ft91qiyRBCeL7Xvzvaud5tXe3uXPdP71M/1d17t/pzNbH%20tAm/8UyM9yTKx07j9bf8xqVbPnS8J%20F4fuXYsTqD9QN758aV5eU9vTu33tG9Vz5%20eU5M88otH4%20ebiL/rZwMhRCuL4oHdqFn9%209GSZ1Cz14/iG5X%20dBpPo/Tnj/yQDIDEUTcuByu7dsyZyMH4O6dVz4ePSemeenKd0uHzunrm8mHj6J8%20HKr%20e6tVzxwrM6gfOhIL2U/%20HK2ciSq/r1XPnYcz5c1SGewdeFKLyLve5K3K6/v282rBFfg%20aM9Uzl59fgW%20WyY4N/mlVs6dI5cv3XtVk6G/pPo3/vlw9EzYConTtiUuP5ohlD52CkfOuVjR%20aQju5H21V7vsYU2Ypgye6tVz425DkxAACwLOp/1uOZktJGsfJjJTKf13vydq5362db9bOt2kl987heOaiX9%20uVg0b/Ljrz9%20jwKLhHKfK3%20U8zLZi0u5MWie0Jq2M33/zjg98ymBgAADPwPK/6U3K%20ZPOXanAVafjoNs6bjbPm9kWreb7dPN%20un21tHtfLB7XSfn2tU2tedoM6fc8vP9%20jFM3x/LaZ8Qz8jOfELIbNs6HVs%20UVHHizYGIAAIzBvXcr/6rEsybBTF7/yW%20cNxvnzfblzs717u51t325s33Rqp9sVY/r5f16sVdf26u1r1%20e8Bs8aSb8t/pz1U%205SiVZeibGfvCP7n1%20hvKNg4kBADAJ986tvL6HqPqvSvCuvIq0fdHave4O7geD%200H/pt%206bDfOm5vHtfJBvdiprXXqhb368HHkUVzXlbOGw/c9pc2zCVh6JgZAYGIAAIzDe/Bqv9eCrEnr/egWaP/J3zyub503Wpft/u2R8zB0H92j26P21U7jvFk7qZcPaqVefW2vVtirNy5efkUyPNtm668tFXey9EwMgMDEAAAYyZNofWjJnz0Knt57dD%20oHtfrJ1vbF62d693Tu9PTu9PuTb910d46a2we14NMjLVXKx28TNptf2oXN4ql70o7X3ZS2otCJgZWAUwMAICp2Jd27bfN4FcCdm%20OKoe12slW47zZumzvXO3uXO%202LtvNi205J6a0Xy/26oW9WmGvXujUg3q6vW79j7pzk/xU%200TIxMAqgIkBADCZJxHcl7Rz3S8f1KuHtdrJ1tZZo3m%203Tjfbpw36yfPdyf16mudWmGvbu3VCp168PwP39e2I2RiYBXAxAAA5IT%203aDYq5UP6pXDWu2kXjup10%202Nk/q8kJSab%20%20/nwtydqrr/e2pmmLTAysApgYAICcMHx01zv1Yq9W3q%20XD2qVw3rloFY5qJf2a68dTM3aq9XPVKe/JEImBlYBTAwAQH7YPG6td%20rFTq3Uqxd7tdJ%20vdirFXsjByNnw1h7tcJe/dTVmAETh0wMrAKYGACA/OB4bmGvvtapr%203V1jv1tb2afC29y7PqtZP2lA2RiYFVABMDAJArureDwl69sFcv7NUKoeyL9ZyDKR9u%20wq/dD2mlb3uBNOBAWYLJgYAIG8c3Tvrva0g7xLkYAp79frZzvQOBmBFwMQAAOST3dvT2lm7uN8o7jfKh83mZdd%20GC47KIBZkmViEEIIIYRWXJgYhBBCCBkpTAxCCCGEjBQmBiGEEEJGChODEEIIISOFiUEIIYSQkcLEIIQQQshIYWIQQgghZKQwMQghhBAyUpgYhBBCCBkpTAxCCCGEjBQmBiGEEEJGChODEEKzUetDCyE0Q421JS1MDEIIzUTy8xQhNBM51zYmBiGEFiT5eSoAIAmtswkTgxBCC1VgYizLWvJwAbB6ONe2Ykl5KjmYGIQQWpgwMQAZOAqmJHwqqZTHxCD05mRZ1mSrpK0YX67ShBViWZs2w6YdTAxAJg4mBiE0vSYeuWdoYiIFZmsm5rcHsoWJAcjAwcQghKZUdk5FZV2V5ZiY5Y4WACuIg4lBCE2puIlJfB250BNZK/5uYvl4ycRG4%20Uzqk2MKnFJ9opjtyhSc2JDEWFiADJwQqbESiJyKjmYGIRQWGl%20JbFAeElkyE98N7t8mmtJC0YxqrjtyGglXiwj/rQyifZFChMDkIHz2pSkORgHE4MQSlSaM0gcy8MfLml5i7EmJu1DajITo9huYg2JK2rVk2FfpDAxABk4MVOS%20OHgYGIQQolKcxUZyYa4iVEZ8uPL45Ek/js2BsUlinZtAjOUsXsxMQAZOEmmJPGcwsQghKKKf1ioDNWzMjHTZ2ImNk8zMTEq%20RhMDEAGDhN7EUITS93EOPqXkyLZnXjJxHjSckJpBRKjCq%20YEU9ihGlxJoaUViAQJgYgAwcTgxB6g8pIfqyUMDEAGTiYGITQG1FinmbFhYkByMDBxCCE0MqKX7EGyMDBxCCE0MoKEwOQgTxHFIWJQQihhQoTA5BB9eeqlhxMDEIILUytD62lx4BQnoSJQQihBWm5X3MBckn2SYeJQQih2cgCgFmTfdJhYhBCaDayuLMaYKZgYhBCaEHCxADMFkwMQggtSGNNTJAhDy%20Z00d/YuXhLP1s25pfeXjLYGIQQmhByh6eE73LIk1M9r/zBu8CE4CJQQihBSlxnM72K5iYRdYAxoGJQQihBSnx8k3i68jC%20DWm8JKMF9mrKJqYyIrxqhJrTlySvWIkqrE1J/4b34eQYzAxCCG0II1NdUSGbZHiBiI1qJiYxFXUTUy8QJoh07VKaVuRuJlpZfAxbxZMDEIILUjqY23G8Jy2JMOdiFgiZIYmJrHm7ICzV9SqJ3E34mPeDpgYhBBakMbmJOJvzcTEZK%20SFo%20KidFakuFm4sW0zFDGVkC%20mbGJUf/9SYQQemtKu5KS8XqChIRKK4s3MYq%20aoKa0yKEt8DsTYzur1AihNAb0dhrH%20HLK4nvahWLtBK/dpNod8ZWHimQWHN4xeBv9orxqBLfTdwVGRsO%20WYuJmbZGwVzhP7NN/TvXMnTKJunbQFzmZeJWfq1ZzQP0b/5Fv07b5k%208CfmaQCWCCYGaYj%20zbfo33mLsR9gtmBikIbo33yL/p23MDEAs2VxJsZ6TeStyT4OJl4XTabs/s34V/EttFyp9%209kUjxnJ/5AiH%202rJqyTUzaZNvs8pPVg52CfLBQEzPzj4N5VIsyNBMTg1ZWMzl/x/rXtALTHDPhdYPXK%20ikJzYW8be0Cie%20hY%20BHICJQRrCxORb%20TAx6pEsXpgYgNmyTBMT5H7D35zCCeHg3cjXrHCxeA2JH5qJNcT/zS6JJjAx8R0b3/PxsS3tkKBnl96/Gfsz7XV83Yz%20yi4QbzoSXmTh2Lbib81VVuyBb5LgXxHyFpG34utOWY%20FiQHzGXvmzmVOTNrHYuQjKePjL7IkXmfiR1XiB596PGgyE5O4Y9O6UrEL6Nl5SNHEpO3P%20O5N7BHF/lL5QIhUEvEiYyNJbGWuSvMNYdsRtyBCOROjVQ8mBnLAQk1Mxsdi%20DMo%20CRSH%20cyTExic4mtjI0HTZyJyeiy7CVpXUDPzkPqmRiVhWk9othfKkdIotKiSmtrkQeDlZKJsdJtR/x14rsT1BOvE8A4xp62CzUxGatkf64lfmxp1aASD1q8iUmLhJ6dhyY2MRl7O77nFftrhiZG5dhYjLL9hJWeLMkwMRPXg4mBHLCiJmaCJYlfpGY11DHsOZr9O42JCboyowvo2XloMhOTtnsXaWIms1PZdc5D6iYmYjsmNjEZ9WBiIAeskIlxnkev7M8XK0Tah9HYj7bsGtLiQdkPQ4vs2LQuSOuIYIlKF9CzC%205flbNSsUeyD4CMbko7rjL6dGxbaSvOSZbm5SQr3XNE3pqgHgsTA%20Yz9sw15om9DEgL0Jz6l75bEfHE3nlrhr5h%20qowMZAD8mBi%20Eq9MGFi8i1MzLw1W98wTW04GMgH8zIxrQ8tlEvRv/kW/TtXYR0AZstcTAxCCKG4MDEAs2VemRh1%20if9ypfyzl57PhsIs8e5tpcdAswR%20nd%20jDUxU7qcjNUnqBnLBavPkk1M/6w/uB0M3EH5a3lnb2dumwmzhEEu39C/8yPbFqyUg5lyRYDFsEwT0z/p75y3Hc9xfffIPSp9LeJjjIBBLt/Qv/MDEwMwWxZnYvoX/fC/p5en1U6lfl7buqy3b9r9%20379or72obCIjYbpYJDLN/Tv/Eh7Tkz436BY/PkuiYUTK59VzZgYWHEWZGJqvVr5W2lnf5Roce6d8rdSqVcsHRZLx8XqWaVxuVU/qZX/LGfHKjipVgDFQY7%20MpSM/lXvzbSSY1MRkee2Tdmc1rvqniA71Ox6Ml5n2IiMwtkbMmXNnL%20w4izCxNR6tfVva5XDSnW/stNrO7d2%20Vup2Flf762t9Qrr%202vlw1Jlv1L9qzI21gnegpmjZWJ034KlM42JUezZaTzHrFaJrxu3KfHKs/3K2DLqJib%20VsQzTWxitGrmVIUVZ%204mZrNTXftcWN9bW%20%20slfdLpb1S6WuxuLe%203lkr7Flre4X1zlrx23p2DiaIdYK3YOZgYvJNWv%20mjZ3xMmMx18SMbTfbB0xjYhSbnm3NnKqw4szdxKz9XSh8sda%20FgpfrbVvhfXO2vre2tq3QuGrVfhqrX9bW/tcKP1RSgsuI/kZeYuTbWFkDHL0Vw7QMjHxTg8XSxsy41/6swfOSCuJ7UYCiEeu8m5iSKtmYsaajxnWzHkKK87cTYwQYu3fa2tfCoUvlvXZsr5Y1vOLtS%20FtU%20pDiYSZeLf%20L%20wAMZmYugvo0ns38SBbexgmWFixlaV0bR6tRmxpW1OWkjZBihjK7I3Lc2KJdaTWDit9ZnUzKkKK84iTIwQYu3vwtrnQuGzZX0aae1zofDRKv2W5WCsEELhKwUshrGZGPrLaCYzMWlvZZub2ZqYxJAmeDfeikpsaVuxsCN/HpVzqsKKsyATI559jPXRsj6OHEz5zzEOJvI67fNLcKYtFsVBjv4ylLT%20jZhUsZImJjsqxZiD7RUxxpqY7L007yN/tvVznsLqszgTI559jIqDEeMGRZXvTDAnJjAx9JdBxPs3beBXzIiM9Ry66Y2xjjmxhux3M6LSMlgZ7SaWAYBpWKiJEUKs/V2wPlgq82CEwuUJPh2WwsSXk%20gvI1A3MSLU6ZG3sk1M4ovs5uKtJPqMuCXSejctjHgAGZsWWWK9RgDA7Fi0ian9Xy17HgysPmMn9oLRLLh/39S4nr2xq7ArVDxl9vJFEnfM8NZYtImBHICJyTcL6983mJkwzsRkhLRS0a5CMLAUMDGgDSYm39C/8wMTM1swMTAXE5NdBiGE3qYS59mkzezJmD8UWTdSOHFd8friS9ocozQTs%20LRYmLeLGRiQBuHb%20q5hv6dH/FBOvw6PhJHlseLJRYYW3hshfF/VzxaTMybBRMD2jDI5Rv6d34omph46iKxWOKKaW9pLYn/u%20LRYmLeLJgY0IZBLt/Qv/NDxcSMHfVXysSsSLSYmDcLJga0YZDLN/Tv/JjMxIikqyrxFce%20tRgTs5RoMTFvFkwMaMMgl2/o3/kRGYDDV2FEbAhPswLxAonVRpYIBdsRWVExpFWIFhPzZsHEgDYMcvmG/p0fiUOy7ooqy2fFZC5h8dFiYt4smBjQhkEu39C/82MCE5OYHUnMmsyJeEYku/Dio8XBvGUwMaANg1y%20oX/nB8MtwGzBxIA2DHL5hv6dH5gYgNmCiQFtGOTyDf07PxLntEYmqKrMWk1ckl1b9rpptU2ykbNA6yLU2C1KrCS4TDZ9L8xk5y9rn89pVy9sQyxMDOjCIJdv6N/5kTGeKb6lviStTq0hX3Eomu2IpWJBsguo78CZ9ML0O39Z%203yuu3oxPgYTA9owyOUb%20nd%20TGxiIu9OYGJEylCqWFU2czUxE5Sfk4lJ64Xpd/6y9vlcdzUmBlYUBrl8Q//OD3NNTHzdyCgeeZ34b%20KGqLuotKqsENkbnrE58X%20XbmIWsM/nuqvTKp8tFiYGdGGQyzf07/xIHE7iA3niv/G/kTLxqrTG0cTa0tbN/jf7rfgmZMSZOF6OrcqKEd/ASBPT9MJMdv5S9vlcd3V8t88DCxMDujDI5Rv6d34ofsSrD5/ZtWWMymn1pNWQ8UIkjYXBeJYxHGq5h%20yqsrcrY3fNpBdmu/MXuc/nuqsxMbCiMMjlG/p3fkxjYhJfZNc2VxOjG1jGcKgY9iqYmOwXKqunBanSkGLr6vscE5NcOrsMQgi9TS3RxCiukrFW8PU9HknGcKs%20HOo2mlHVqpkYdfcQfz3XfT7XXW2wiVlA3LBEHL6p5xr6d35MaWKyl4SJLxzbSmJt2VElbk48howXGbEFb6mMrGmNpm3pNCYmY5On2fnL2ufz29UZ%203aGWJgY0IVBLt/Qv/NjMR/rc8Lo4COYsi2mxJkIJgZWFAa5fEP/zg9Dx6S0dILRrPgWmb7PFxY8Jga0YZDLN/Tv/DB6WAJYQTAxoA2DXL6hf%20cHJgZgtmBiQBsGuXxD/86PxHmaC54LqdVE9oTQGUeW3vrEBSD3YGJAGwa5fEP/zo80E5B2r8ciSbxfJv7WqoWKj3njYGJAGwa5fEP/zo%20xo%20%20KOIPIklUOFRPzxsHEgDYMcvmG/p0fiiYm40kekXcT3xq7emJD8dthVEzM0kPFxLxxMDGgDYNcvqF/50fcJSSO4omFxetBPVIg8tbYJWleIS3alQ0VE/PGwcSANgxy%20Yb%20nR9pI27GYC9iSYvE5RM4g4ySGdGuWqiYmDcOJga0YZDLN/Tv/JjAxGQsGZs7yVgyDxOzlFAxMW8cTAxowyCXb%20jf%20ZE2%20k7vDOaaiVnlUDExbxxMDGjDIJdv6N/5ERlxw5dX4gXGXqOJ1xApmVYmo6G0aFc2VEzMGwcTA9owyOUb%20nd%20zHvEnW39c412VpVjYt44mBjQhkEu39C/88MsEzOPCmdbMw4G5mJisssghNDbFIMuwGwhEwPaOHxTzzX07/zAxADMFkwMaMMgl2/o3/mhNbF3MTGklZlhYPHJvDOpVrf17DJTBoY9XRaYGNCGQS7f0L/zQ%20XunkXHlBlDxv1KM6k2T9uLj1kKmBjQhkEu39C/82Psd/1VG9TTysyq2jxtLyZmKWBiQBsGuXxD/84PRRMz9ukpaRdorBAZqyc2FLxWDCytobRNzv32JtYD88bCxIAuDHL5hv6dH5FxLntcTDMEiQXi43H2krRhPiMwxabj2/hGthcTsxQwMaANg1y%20oX/nR9o4lzFYili%20IXH5BIN6Rsm0wDKaHltD7rcXE7MUMDGgDYNcvqF/58cEJkYxPaC7%20vSDuuIG6poYc7cXE7MUMDGgDYNcvqF/50famDf9oD7DzERGYCpNp%20Uncr%209mJilgIkBbRjk8g39Oz/iA3z48oRIH1DDJSNlwjVESqaVyWhobGDZZeIDeUYkOdve%20LbDArAwMaALg1y%20oX/nx7zHuRUcR%20ca0kpt70oF83bAxIA2DHL5hv6dH2/QxIh5RrU627s6kbw1MDGgDYNcvqF/54cFALMGEwN6MMjlG/oX8oSJxzMxazWKiQE9TDzBQB36F/KEicczMWs1iokBPUw8wUAd%20hfyhInHMzFrNTp7E5NdBiGEEEJoes3FxCzejsEicQz8lgDq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq9HZm5jsMgghhBBC02suJmbxdgwWiWPgtwRQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo3O3sRkl0EIIYQQml5zMTGLt2OwSBwDvyWAOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1mp09iYmuwxCCCGE0PSai4lZvB2DReIY%20C0B1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%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%20hfyhInHMzFrNYqJAT1MPMFAHfoX8oSJxzMxazWKiQE9TDzBQB36F/KEicczMWs1iokBPUw8wUAd%20hfyhInHMzFrNTp7E5NdJiImAiOEEEL5kBzTww5D/e/EDWVoQhOjaKN0ywMAAMBqElyNmdjHaDU0XxOj4qR0yyOEEEJoNRUZ03X/OnMwD5gYhBBCCI3XTDIx6g2plJ%20libEsa%20I4EEIIIbTKmnkmJm4bEhsaG9IMTIxlWZgYhBBCKK%20aeSYm0Tk4izcx1jMTx4EQQgihVdY8MjFTmocZmBgrxMRxIIQQQmiVNadMTNw/kIlBCCGE0CyVz0xMOJSJ40AIIYTQKiu3c2KCaCaOAyGEEEKrrDzfnTST8gghhBBaTeX8OTHTl0cIIYTQaoon9iKEEELISOUnE9P60FKUbnmEEEIIraamzMRM1tCMTQxCCCGE3qYmzsHoNjQXEzNlMgohhBBCSEUzNjECAAAAYFHM0sQghBBCCK2IMDEIIYQQMlKYGIQQQggZKUwMQgghhIwUJgYhhBBCRgoTgxBCCCEjhYlBCCGEkJHCxCCEEELISGFiEEIIIWSkMDEIIYQQMlKYGIQQQggZKUwMQgghhIwUJgYhhBBCRgoTgxBCCCEjhYlBCCGEkJHCxCCEEELISGFiEEIIIWSkMDEIIYQQMlJKJkaAJtWfq0vvWoQQQjnTsge3pZE2qqqamKX3nEGS%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txJkIl5KfljJdiT3oMX1BnMiZFZDVky6Cb33i29i%20ZsKuE6n1sPsm6l70qyIblnRnOqPu9kHzP2pV3aKJa/L4uUUtI5xa3zzucdmSGT/3Y73VLoX8nRQT%20%2052WPV39%201UdpTPKwO0mwRKWZmaPe7rIiVGeybZlmuxTXnaa5sUdI4vLV76zZsviunwlW7CFJQi2q8EfHTJqepqpIJYlH7NJ39TNZY4ychhLPQyjV%20%20gHX%20ib/2kmlnF94T4JL1ZzSiamEc6vSORFnEiWpbu3G27U8zw5j6T8Q7n9sRW2I/KLfjM9TSJNTPmHcmS5TGA0//tqu05PTouxu5dlDUGiovZ7rfRdKSzZA77nN//blFdeIpL5Fc/zgtxMZH9GnhMjzcqo5OtNi9yd5Pt%20UGfkzqZg5k3lx3JkSdgrtD60nvMuo8tew9theCvK35ea/zTTfm5i9%20tuRl7Ee/DkNam495VzlUrfleS//V43vlsGZ6dFOV8nxPB2KF1gYosRtE1M5DUmZpEseFtmYmK0CuSps2bLau4Zrahm6zlmRbzCFdrV/lDc74jruriqictNcVUTty3x%20Oqmj9OzU/l9uvbbq2mb6sjrR5Hv7kII%201Fs3Xjr58PC2dA6cdZOhuXz4c7dy0TN7f%20mZmK6ERPzoVXcKLY/tcMLd/d2S6%20v4Hiu1/xPU2YsSt%20VgjnLrQ%20tUubEW2lB4mOezDdELoKcHp%20WYjf%20DG%20GxY3i5vNX/91vu%202Pbfns/9aHVvtjWzwJ4YvN55mtMjNU/6MezCyR%20RXP9YIMR/vjq%202NPCcmq%20Tr58R43kvJyLYE8VR%20rEj/GmR3wvkneUWp9Hqu9NHh6JcrXrbo%205KTdFtQJGcWwb1zS%209K5e8T8mTSi5TeFUfd0emW4ibmfFCMpWeGt8PSu9ISTEzka1YkZ5NRJjGy7JLZlVhJJBaIb052PBl7IN6WYivhheFV0mpL2/PqmxOuM61YYnNpe3JsE5HCif2isgMzNjm%20MPHfjODV24p0gUrkiTswvjciSxLrT9xp2Q2lbXVa4ex9Gw9bJaqMwirBJO4l3f2QVkx9o7L30iyR9uW6Jq5r4mpTXFbFRUVcVMR5Rdy2XnIzck7lu1L8blt1BueD0rtXlwO2b72182Hx3ClfDItnIx9jHTvWoVM6GdrSySRlfeScmH7v1U0urffb8aFaOox4fsVzvdaHlsw9DM4G4nm6TPOf5ESRCEzMj9ExT2ZioiZmlIl5NWo%20Z2KyRs1upxukLnb3duXm1/%20opWViXqUuQvcNvZR8zoVs/f0qvxKUDGViRiXrr8MOcjZB5EG%20Jzzb93Um5iXd4rruzud2JTSNpvb7q4yIRGbC0p7RN8rEvEvIxJyenYYzZN2kTMxpUibGvVtGJib%20Ir5W/CNg7CppJVVepFWeVrNiPGNXyd4DEwSc3YpWbJMVGxu5Sswq/ZK2GzM6UbH%20iY%20TvHa9SlRaZ25GoxmFx0aesYtmdQpobdTYzZwNdy1x0xC3TXG7LW4a4mZLXNXE1eaLj7l%20GVHsSzttxqU6YduxdeOunQ83L4bNK7d55Tau3Mp54GOG1oG9duDYSQ9HEdNlYl6t8n679Ow/jo6PSnIsTMk0jSxISiamlZSJqSdlYrInYcj7q0eRPBu44I6wxrMRqf5UDe7tCi7Q2Bd2kPN4mRPzc1CyNLwdJdjkXVrROTHP95aH7%20dyrpyXDM2zMwjyPfVxmZgwjb8bo4zODwkJFZntK39fSps6I71UfF6w7PfG8yUwzUzM3ExMQLAk7a3wwvCSjNoibU3W7tiBITG2tCAz3h37oazYSkbTE6%20uuDkTbLXI3PnqTah0%20tjC6v2ednxmrJIRhrldrxK8%20jk1NgDddsfWNv1%20SNu0sbWNPX5mhtsVNw1xuy3ud8T9jrhvi9umuNka5WPOK%20K8Is4q4vbFE8zwybld17POhqXzYfPK3b31jlx/58bdunTXzxzrZGgdO9aBY/Xs0qHjJ2diNOfEpORX5DyM0e1Iz/c3Nf/TTEz/PGdikufEpGRisubEJLL9/uVBJt293eHtMLwkmK0iH07zPFWlIi9Llb5/mYAS2AuZ4QhKtj62Wh9b5aSS4R%203qv1RG1wMBmeDIOlSelcMng73MicmNRPjCSHsS3vrr63%20fn94O3SunWBeVOU5ozM4G7Q%20PM9M8kc2pfFP8qQrmSqLPNx5eDOUM5SDDJ/GnJjFZGIiS9TfGvthN03lGc1lr5792TTZSKb%20%20ahbz8R1TlZMpRWVJsauO7bFjHqy%2011lZM1uKK0ts7pet4bEJbqrZwemVduU%200Hrhe5GzYYnT9xsidumuN8RD0ficSAe%20uK%20LW4a4romLqvi4tnHnFeEnzwTcxqK50PrxKlcDLev3VPXHz6K/r3fuHJL50EmxrH2Hatn79wmfKefOBOz%20213%203/bg/PB8GZ4dHBU/qFcelcKHtxyenIq78Sp/VbrdrqnJ6dHB0fN/zTlkDzzOTGJhHMk8b%20BafAffTnHKFImuIMsXFLeOh4t%20TwnJpyfkO4wofV3peDpL0J5Tszu153E2na/7gohhC%20k/wiuiA3OBs/7fzO8/wOXI3NFm79unp6cDm%20G/V63/GM5kndZuTkxkSWYmODFxJ%20PY3cUJiajnqWbGCO6XrcGxfCyV88urFXblPtB64XuRs2Gh764rovbbXG/Kx5t4bvCOxV3bXHbFFe10cwYmYk5r4jb9B8cmIjTB986dqwTp3Q%20bFy5O7du/95r37hbl%207amTOaFnPgWD3b6tnlw4RZOBPPiWn88%20pxtOGJvZLB2SCYAhJkIOTvbC9mToyQ%20aHQM4Vrv9eCZxyH79l2793wg2FK70qtDy2ZWyrKKdjhkuGnGL8rtj60gqfCbP4WuvH4SbQ/tyM3RlX%20Venvv9rVinNiWh9bkd9CL70r7nwePb7Z9335iJft0I1dg/NB%20CE0UkGWxfO84JqUVPm7V%205KrOCcmPgS65m0JZF3E1dRLDllu2MrTNz2eCuJMWdHEl89WCtM9qap7IGMzdHd6oySGT0Yf5G2x9IWplWe9m723kv8NzuYjIYSY84OJr56sFaY7K3LbiWtobTNjLeb3XokgIx2E%20tMjES3tin3Q1q/6O7qjOam4nZbXNdfZWLclEzMWUVczfhXjrdvPOt4aJ04hfNh9WLYuHIbV%207WlVuWc2KOR3NirH3b6tiFnh2/ouQ9eO6dG7m85Xv%208G4Y%20Y0h/9F379zwFI3h7fDo4Eh%200Y8/LUZiX9r9/X631z09O31Z90kM74bxp836j0nt%20r575778nNNzDe7d0HXHZ7Y81%20sf9Pv7fXkFR26Fm9S6c%20X0e92jgyNZrSw5vBtGmw6XvHfDdcZLCl8Mzgb9Xr%20/30/8vSf33h2tG9qxcv%207d274Jmr5XN1ur9vv9Qdng0iXDW%20co4OEpx3aV3Z/vz/qo9j0GvfePTo86na68QpFUo8LMeq7pO5w0x4fHIGH3c2emX2cgWkY1/XGBbyazHI3yrkvN1svc2LuUubEnFfERcK9JNPQuHKtQ0cmYwpnw/WzYel8uHbmWMHdSdLB9GyrY1udgcuPWMOywcTMhrRvtJB7jO56E2NeQWa5G6%203xNWmuK6Jm4a4aYrbZuzupJCPuYz%20yvGUNK5c68CxDh3rZGidPHsX%20fdkaB2%20XEuyOrbVszExsHQwMQAAK8PttrioiKvNkZVJfE5MkIm5UvpxGXV27zxr3x75mOPXOrRDDmZgdey1fcYIWD6YGACAleHhSFxUxUVFXFbFZXVkX0YO5vW1pLOKcPvjK9TB9UVh3x75GGllpA7sSA7G6thbF7O/NwpAF0wMAMAqcbE5yrhcvM6%20RBzMxaZ4mv3lnPr5cGRW9mN/n3MwVmdQ6Nlpz7sDWCQT3p2UOKV/riTeLzCrmhNfz4/F7z2jYS/B28IbiPOKOK%20K88DBxHIw5xXhPj8g1RfO9eS/OTDi%20T4j70msH4QyLq%20zL8Hf7au3noaZn4PDG2oxy1us58dcW1n8GMmorAW7C94cbv%20VX4n/vXt5hsrO153wQ0Em4Uls/bUV/Pqj44n1/dH9R4l/ty6G2fX5T6J86FSOk5/qG%20bI9QcPvhCif%20%20VDh37IXkEb166leORUeveecPH5Np2br3SoSNVfn4xVH6c8e6tVzp00ioPUzsbFnras4LkNpYOncHzZm6eDcuHTu1sKITwn8TWhVvo2VbHXj%20wd24SbjK3H/zqydDq2YWeXT1xnOdQy6HtLR87jUtXpsla165cLn%20EXPZL6dCJeFD/STQuh%20Vjp3Li9O%20Dw8CX4bWuXxU%20df3yoeOE8nByu5Y1y3tmmZjEpywk1hB/1kI8F5JYJuPJDWlhROrMCGDsYyESY8veukjTaYFl7JmxTceLJcYW2cYJNjNeTCTt/%20wVVeKPLExsAiD/PNrisp7gYC7r4mEQlHJuHPlbxPFfrlFHPl0t/BtD3pOonw8LsRxM8cDp3o0G14SnmAQV3nqyfDAiJjJ48K2OfXTvy9f182Gagdi99aRz6t55Vs9O8zr9e2/rwpVXxNYPbPla/arXzo1ndeyxJmb4KAo9u34%20tFN3QDLdOy%20cx3J9Ifdw%20dgRQmxfuVbHbly67Ru3fDy0Ovbpa1/gPPpr%20876gd2%208ZpX7tq%20vb5vyxKFnr2%20P9re6snQ6ti186EQonnpyhb7954Q4tT1Zb80Ll/5ktr5sNCza2fD0qFjdWzbE74QpUNnfd/ePBtanZenMw8e/PWDURnJ0b2/tm9bnaXdqjYbExMfh0Rs5I4vSVsrrZVpFmYEM1k92Vun23TanlHfLRnLVVqcYDOz99vEL1RCBXgreANxtyOut8XNtrhtC28QeX94M5SPXi1/Xw5%20RFAL%208qWP5Jciv3C3/BR7N56jcth49JtXbunrh9%20u/HvRuovAh47xQN7bd%20unrxc5/KfROva3Txzti5cOZ%20mdj4abm3Ptz2/de0OH/2dG2/3ech0PLF95bq%206N95rWvX9cXm2dDqDLYuhqeuL0OSJWWBoC2rM9g8e9kb3TuvdjasnQ/lWC45db36%20XDzbBiM0O0b1%20rYMsfQv5PvOq1rN5xP8p9E49KV9cvaho9%2049KtnjgyVLnfWtfuqevVzoe7oR9n2L31ZJZFZpX6d740W6VDRwhRPXHW9kcTjRzPr529WlcIUb8YWp1BkH3ZuXU3z4YyWqtnV0PbWzxwZJaocTnyc9K1NK/c4oEdyaX5QlRPhnKJtJXtG/f0wbc6g907TwghsztCiJ1bT7olqzPyka1r13peopLBmgczMDGJ362zB%20/4vzP0K9kLwxHOpHL1zcl4d%20w%20TGs68nrsnk%20rULEtlf2WVizt4NHqCwCIIH9HsLRRrP5UCT%20SVQXnxin/UJZPi488wH4szX%20aiSbGeRRWx25de41Lt9Czg0FXft1vXrqlQ2d93xk%20ivKxI/MQ/Xuve%20dbHXvw4Dcuh4XeaCyvXwzX9x3/OS00fBSlQ8fq2eVj5/TBLx441ZPRYLx%20MMo9SKyeHZiY1rVndez6uSsDkJdp%20veevCIjg5RjfJCJGTz4MtcSflfiC1E%20dqyeXTxw2jee64v1A6d4YDev3PX90e9iSiuwtm8HzUnkNm5duFbP9oXYuhhWjoeBRWjfeFbHXt936ufD7p0fvxJXPHBKST/1IIQo9OzysTN4EIMHv3snN20ohJDxb124csXysbN14Vode%20sy%20TiRuaLTB3/n1rN6trzstXk2lJZo99Zr33i7d16QiWndeHKh2ZmYDGuStnr834WZmLHDue5C9c1RjEG9cpW2xraou0N0DYdiDVp1Arxl/Ee//an9cv3oafTrgMWNYvmHcvCjiWM5OjwKfl05/ANDR4dHwa8iZ5CWiWmOvItve77VGchLJ8ORsxm9bl27Q18c3XtWZ3SlQ2YpTl3f8YTVGezcev6TWNu3G5dDIUTt/GUctToD6XHk9Rfv2TQE17mEEFZnMJpoIkaXfuTyzRNnfd/2n0T5%20MUQyHqGjy%20ZmO6dZ3UGzSvXfvBPXT9yH5bzKKzOQLqTYF0xSmMMdm%209U9e3OnYw0yVAbqP8K%20eRNC9Hc1Zkgfa1F8xGWj9wwu36QqzvJ/9elRCjy1LBvKXKyWjOinSEskX7wQ9eJ85qsj1/7dn8tW/kfhZCjBxksCFBbcGKrWvX7EyMyBxiE1eP/zulC1FcmLEJEy9U3xzFGNQrV2lrbIvTm0E%204xUAACAASURBVJi0Xa3VkErTAG8W/9H3XO/05LT1v%203y96XSRrH8Q/llVsrT6JcXZU6l%20Z9m9qUl59oJ/yry9n%203g7uTnBun9F2p9K5U/6PW7XSdG8d/9EXS/NzETIwvxPqBs9azm1eudDPr%207Z4no0R9hlCiCP3ZU6MzAHIr/7lY6dy7Mi8hTMaR9213rOJeZ4T4zwKOSpvX7nhObZ%20KBPjPAqrZ7dvRokHmZWRk1qC59z07z2rZx%205fpCJ8Z5E5WQoZ5Os79uRyzqO51s9u33jCSE2z4br%20yNj4T0JmbaRpir%20K9/P2yiKB46ca3Lk%20uXjUSZGPDsex/O3r71gXktA6dApHryYmOGj6N55cpXnTIy/eTYshPaz7ALpIOXFO9cX8TkxQoyST5tnQ1lh%208YN9nPtbLi2/9Ku7JfwfCDjMzGRFyJ23SFSQ2TMi5TUcg/ButkL46N%20vNG0esbGNrbmxGJp25K2Z9J2y9hNS2sxu%20m0TZ5gv82waQHwVmn8uxH5AeHiRnHz180XG/H08mPF1Z%20rwc8LJ9Ltdcs/losbxeK74s7Xl5/C9h68%20C8Vy59WTgwpbmL6977VGazt22v79vq%20IzME/TtvlF%2058YQQ3pPYuXGHj8mZGCHEzo1X6NmV0OiemIkRQlSOnc2zYenAiTx5L5gT4z0JmVORy7cuRteqigdOMF9n5znrEGRiZHbH9kT72i0eOlbHDm9nOBMj7yeSA//wUVidgZypIzMukZ0jt3Hw4MvZLYWe7fqi8pwTWt%203g6tjQoi1fTvYfEnz0rU6g6PnudJy/rL0GcGcGP9JrB/Yheflo2tzT6J06FidgfRAhV40E%20N4Yq1n10MLj%2059qzOQXVM%20dkqHL37A7EzMysIIt1zY/wBzZXg7LH1XCnInwd/6n/Xwc0Xsi0H7UzsxcRLB9/zW%201b4ATO%2052/%20uhmpX16iiv9esUjJxMj5E8FlEHkDjvQTMpFw6vrSSQwefJmx2L5yh48imBMjhPCfRKFnW6EJJfKKhni%20O6l9M7qFWM7PKPSiN/KE58Rsng3Xenb3zu/eeWv7o/G7eeUWenb7xj1y/fUDu3I8FKE5MXIG6/aVO3jwK8fO%20v4rM%20F4L9mdU3c0e2bw4FdPhmv7oyk1kctbkiCHIfNJ0rsEXk3OVqmfD9s3nszTbF%20/qsHzRfHQkbcRVY4dq/eSqpHze%20RraaHkFsk5MXL%20jfV8Wa3Qi86JkbN81vft4qFTPLB3bz3vSazt2/JmbKtjb4cmTXdDc2IkJmViVgorxLJjeYuw/wEWiZzAG1ft91qiyRBCeL7Xvzvaud5tXe3uXPdP71M/1d17t/pzNbH%20tAm/8UyM9yTKx07j9bf8xqVbPnS8J%20F4fuXYsTqD9QN758aV5eU9vTu33tG9Vz5%20eU5M88otH4%20ebiL/rZwMhRCuL4oHdqFn9%209GSZ1Cz14/iG5X%20dBpPo/Tnj/yQDIDEUTcuByu7dsyZyMH4O6dVz4ePSemeenKd0uHzunrm8mHj6J8%20HKr%20e6tVzxwrM6gfOhIL2U/%20HK2ciSq/r1XPnYcz5c1SGewdeFKLyLve5K3K6/v282rBFfg%20aM9Uzl59fgW%20WyY4N/mlVs6dI5cv3XtVk6G/pPo3/vlw9EzYConTtiUuP5ohlD52CkfOuVjR%20aQju5H21V7vsYU2Ypgye6tVz425DkxAACwLOp/1uOZktJGsfJjJTKf13vydq5362db9bOt2kl987heOaiX9%20uVg0b/Ljrz9%20jwKLhHKfK3%20U8zLZi0u5MWie0Jq2M33/zjg98ymBgAADPwPK/6U3K%20ZPOXanAVafjoNs6bjbPm9kWreb7dPN%20un21tHtfLB7XSfn2tU2tedoM6fc8vP9%20jFM3x/LaZ8Qz8jOfELIbNs6HVs%20UVHHizYGIAAIzBvXcr/6rEsybBTF7/yW%20cNxvnzfblzs717u51t325s33Rqp9sVY/r5f16sVdf26u1r1%20e8Bs8aSb8t/pz1U%205SiVZeibGfvCP7n1%20hvKNg4kBADAJ986tvL6HqPqvSvCuvIq0fdHave4O7geD%200H/pt%206bDfOm5vHtfJBvdiprXXqhb368HHkUVzXlbOGw/c9pc2zCVh6JgZAYGIAAIzDe/Bqv9eCrEnr/egWaP/J3zyub503Wpft/u2R8zB0H92j26P21U7jvFk7qZcPaqVefW2vVtirNy5efkUyPNtm668tFXey9EwMgMDEAAAYyZNofWjJnz0Knt57dD%20oHtfrJ1vbF62d693Tu9PTu9PuTb910d46a2we14NMjLVXKx28TNptf2oXN4ql70o7X3ZS2otCJgZWAUwMAICp2Jd27bfN4FcCdm%20OKoe12slW47zZumzvXO3uXO%202LtvNi205J6a0Xy/26oW9WmGvXujUg3q6vW79j7pzk/xU%200TIxMAqgIkBADCZJxHcl7Rz3S8f1KuHtdrJ1tZZo3m%203Tjfbpw36yfPdyf16mudWmGvbu3VCp168PwP39e2I2RiYBXAxAAA5IT%203aDYq5UP6pXDWu2kXjup10%202Nk/q8kJSab%20%20/nwtydqrr/e2pmmLTAysApgYAICcMHx01zv1Yq9W3q%20XD2qVw3rloFY5qJf2a68dTM3aq9XPVKe/JEImBlYBTAwAQH7YPG6td%20rFTq3Uqxd7tdJ%20vdirFXsjByNnw1h7tcJe/dTVmAETh0wMrAKYGACA/OB4bmGvvtapr%203V1jv1tb2afC29y7PqtZP2lA2RiYFVABMDAJArureDwl69sFcv7NUKoeyL9ZyDKR9u%20wq/dD2mlb3uBNOBAWYLJgYAIG8c3Tvrva0g7xLkYAp79frZzvQOBmBFwMQAAOST3dvT2lm7uN8o7jfKh83mZdd%20GC47KIBZkmViEEIIIYRWXJgYhBBCCBkpTAxCCCGEjBQmBiGEEEJGChODEEIIISOFiUEIIYSQkcLEIIQQQshIYWIQQgghZKQwMQghhBAyUpgYhBBCCBkpTAxCCCGEjBQmBiGEEEJGChODEEKzUetDCyE0Q421JS1MDEIIzUTy8xQhNBM51zYmBiGEFiT5eSoAIAmtswkTgxBCC1VgYizLWvJwAbB6ONe2Ykl5KjmYGIQQWpgwMQAZOAqmJHwqqZTHxCD05mRZ1mSrpK0YX67ShBViWZs2w6YdTAxAJg4mBiE0vSYeuWdoYiIFZmsm5rcHsoWJAcjAwcQghKZUdk5FZV2V5ZiY5Y4WACuIg4lBCE2puIlJfB250BNZK/5uYvl4ycRG4%20Uzqk2MKnFJ9opjtyhSc2JDEWFiADJwQqbESiJyKjmYGIRQWGl%20JbFAeElkyE98N7t8mmtJC0YxqrjtyGglXiwj/rQyifZFChMDkIHz2pSkORgHE4MQSlSaM0gcy8MfLml5i7EmJu1DajITo9huYg2JK2rVk2FfpDAxABk4MVOS%20OHgYGIQQolKcxUZyYa4iVEZ8uPL45Ek/js2BsUlinZtAjOUsXsxMQAZOEmmJPGcwsQghKKKf1ioDNWzMjHTZ2ImNk8zMTEq%20RhMDEAGDhN7EUITS93EOPqXkyLZnXjJxHjSckJpBRKjCq%20YEU9ihGlxJoaUViAQJgYgAwcTgxB6g8pIfqyUMDEAGTiYGITQG1FinmbFhYkByMDBxCCE0MqKX7EGyMDBxCCE0MoKEwOQgTxHFIWJQQihhQoTA5BB9eeqlhxMDEIILUytD62lx4BQnoSJQQihBWm5X3MBckn2SYeJQQih2cgCgFmTfdJhYhBCaDayuLMaYKZgYhBCaEHCxADMFkwMQggtSGNNTJAhDy%20Z00d/YuXhLP1s25pfeXjLYGIQQmhByh6eE73LIk1M9r/zBu8CE4CJQQihBSlxnM72K5iYRdYAxoGJQQihBSnx8k3i68jC%20DWm8JKMF9mrKJqYyIrxqhJrTlySvWIkqrE1J/4b34eQYzAxCCG0II1NdUSGbZHiBiI1qJiYxFXUTUy8QJoh07VKaVuRuJlpZfAxbxZMDEIILUjqY23G8Jy2JMOdiFgiZIYmJrHm7ICzV9SqJ3E34mPeDpgYhBBakMbmJOJvzcTEZK%20SFo%20KidFakuFm4sW0zFDGVkC%20mbGJUf/9SYQQemtKu5KS8XqChIRKK4s3MYq%20aoKa0yKEt8DsTYzur1AihNAb0dhrH%20HLK4nvahWLtBK/dpNod8ZWHimQWHN4xeBv9orxqBLfTdwVGRsO%20WYuJmbZGwVzhP7NN/TvXMnTKJunbQFzmZeJWfq1ZzQP0b/5Fv07b5k%208CfmaQCWCCYGaYj%20zbfo33mLsR9gtmBikIbo33yL/p23MDEAs2VxJsZ6TeStyT4OJl4XTabs/s34V/EttFyp9%209kUjxnJ/5AiH%202rJqyTUzaZNvs8pPVg52CfLBQEzPzj4N5VIsyNBMTg1ZWMzl/x/rXtALTHDPhdYPXK%20ikJzYW8be0Cie%20hY%20BHICJQRrCxORb%20TAx6pEsXpgYgNmyTBMT5H7D35zCCeHg3cjXrHCxeA2JH5qJNcT/zS6JJjAx8R0b3/PxsS3tkKBnl96/Gfsz7XV83Yz%20yi4QbzoSXmTh2Lbib81VVuyBb5LgXxHyFpG34utOWY%20FiQHzGXvmzmVOTNrHYuQjKePjL7IkXmfiR1XiB596PGgyE5O4Y9O6UrEL6Nl5SNHEpO3P%20O5N7BHF/lL5QIhUEvEiYyNJbGWuSvMNYdsRtyBCOROjVQ8mBnLAQk1Mxsdi%20DMo%20CRSH%20cyTExic4mtjI0HTZyJyeiy7CVpXUDPzkPqmRiVhWk9othfKkdIotKiSmtrkQeDlZKJsdJtR/x14rsT1BOvE8A4xp62CzUxGatkf64lfmxp1aASD1q8iUmLhJ6dhyY2MRl7O77nFftrhiZG5dhYjLL9hJWeLMkwMRPXg4mBHLCiJmaCJYlfpGY11DHsOZr9O42JCboyowvo2XloMhOTtnsXaWIms1PZdc5D6iYmYjsmNjEZ9WBiIAeskIlxnkev7M8XK0Tah9HYj7bsGtLiQdkPQ4vs2LQuSOuIYIlKF9CzC%205flbNSsUeyD4CMbko7rjL6dGxbaSvOSZbm5SQr3XNE3pqgHgsTA%20Yz9sw15om9DEgL0Jz6l75bEfHE3nlrhr5h%20qowMZAD8mBi%20Eq9MGFi8i1MzLw1W98wTW04GMgH8zIxrQ8tlEvRv/kW/TtXYR0AZstcTAxCCKG4MDEAs2VemRh1%20if9ypfyzl57PhsIs8e5tpcdAswR%20nd%20jDUxU7qcjNUnqBnLBavPkk1M/6w/uB0M3EH5a3lnb2dumwmzhEEu39C/8yPbFqyUg5lyRYDFsEwT0z/p75y3Hc9xfffIPSp9LeJjjIBBLt/Qv/MDEwMwWxZnYvoX/fC/p5en1U6lfl7buqy3b9r9%20379or72obCIjYbpYJDLN/Tv/Eh7Tkz436BY/PkuiYUTK59VzZgYWHEWZGJqvVr5W2lnf5Roce6d8rdSqVcsHRZLx8XqWaVxuVU/qZX/LGfHKjipVgDFQY7%20MpSM/lXvzbSSY1MRkee2Tdmc1rvqniA71Ox6Ml5n2IiMwtkbMmXNnL%20w4izCxNR6tfVva5XDSnW/stNrO7d2%20Vup2Flf762t9Qrr%202vlw1Jlv1L9qzI21gnegpmjZWJ034KlM42JUezZaTzHrFaJrxu3KfHKs/3K2DLqJib%20VsQzTWxitGrmVIUVZ%204mZrNTXftcWN9bW%20%20slfdLpb1S6WuxuLe%203lkr7Flre4X1zlrx23p2DiaIdYK3YOZgYvJNWv%20mjZ3xMmMx18SMbTfbB0xjYhSbnm3NnKqw4szdxKz9XSh8sda%20FgpfrbVvhfXO2vre2tq3QuGrVfhqrX9bW/tcKP1RSgsuI/kZeYuTbWFkDHL0Vw7QMjHxTg8XSxsy41/6swfOSCuJ7UYCiEeu8m5iSKtmYsaajxnWzHkKK87cTYwQYu3fa2tfCoUvlvXZsr5Y1vOLtS%20FtU%20pDiYSZeLf%20L%20wAMZmYugvo0ns38SBbexgmWFixlaV0bR6tRmxpW1OWkjZBihjK7I3Lc2KJdaTWDit9ZnUzKkKK84iTIwQYu3vwtrnQuGzZX0aae1zofDRKv2W5WCsEELhKwUshrGZGPrLaCYzMWlvZZub2ZqYxJAmeDfeikpsaVuxsCN/HpVzqsKKsyATI559jPXRsj6OHEz5zzEOJvI67fNLcKYtFsVBjv4ylLT%20jZhUsZImJjsqxZiD7RUxxpqY7L007yN/tvVznsLqszgTI559jIqDEeMGRZXvTDAnJjAx9JdBxPs3beBXzIiM9Ry66Y2xjjmxhux3M6LSMlgZ7SaWAYBpWKiJEUKs/V2wPlgq82CEwuUJPh2WwsSXk%20gvI1A3MSLU6ZG3sk1M4ovs5uKtJPqMuCXSejctjHgAGZsWWWK9RgDA7Fi0ian9Xy17HgysPmMn9oLRLLh/39S4nr2xq7ArVDxl9vJFEnfM8NZYtImBHICJyTcL6983mJkwzsRkhLRS0a5CMLAUMDGgDSYm39C/8wMTM1swMTAXE5NdBiGE3qYS59mkzezJmD8UWTdSOHFd8friS9ocozQTs%20LRYmLeLGRiQBuHb%20q5hv6dH/FBOvw6PhJHlseLJRYYW3hshfF/VzxaTMybBRMD2jDI5Rv6d34omph46iKxWOKKaW9pLYn/u%20LRYmLeLJgY0IZBLt/Qv/NDxcSMHfVXysSsSLSYmDcLJga0YZDLN/Tv/JjMxIikqyrxFce%20tRgTs5RoMTFvFkwMaMMgl2/o3/kRGYDDV2FEbAhPswLxAonVRpYIBdsRWVExpFWIFhPzZsHEgDYMcvmG/p0fiUOy7ooqy2fFZC5h8dFiYt4smBjQhkEu39C/82MCE5OYHUnMmsyJeEYku/Dio8XBvGUwMaANg1y%20oX/nB8MtwGzBxIA2DHL5hv6dH5gYgNmCiQFtGOTyDf07PxLntEYmqKrMWk1ckl1b9rpptU2ykbNA6yLU2C1KrCS4TDZ9L8xk5y9rn89pVy9sQyxMDOjCIJdv6N/5kTGeKb6lviStTq0hX3Eomu2IpWJBsguo78CZ9ML0O39Z%203yuu3oxPgYTA9owyOUb%20nd%20TGxiIu9OYGJEylCqWFU2czUxE5Sfk4lJ64Xpd/6y9vlcdzUmBlYUBrl8Q//OD3NNTHzdyCgeeZ34b%20KGqLuotKqsENkbnrE58X%20XbmIWsM/nuqvTKp8tFiYGdGGQyzf07/xIHE7iA3niv/G/kTLxqrTG0cTa0tbN/jf7rfgmZMSZOF6OrcqKEd/ASBPT9MJMdv5S9vlcd3V8t88DCxMDujDI5Rv6d34ofsSrD5/ZtWWMymn1pNWQ8UIkjYXBeJYxHGq5h%20yqsrcrY3fNpBdmu/MXuc/nuqsxMbCiMMjlG/p3fkxjYhJfZNc2VxOjG1jGcKgY9iqYmOwXKqunBanSkGLr6vscE5NcOrsMQgi9TS3RxCiukrFW8PU9HknGcKs%20HOo2mlHVqpkYdfcQfz3XfT7XXW2wiVlA3LBEHL6p5xr6d35MaWKyl4SJLxzbSmJt2VElbk48howXGbEFb6mMrGmNpm3pNCYmY5On2fnL2ufz29UZ%203aGWJgY0IVBLt/Qv/NjMR/rc8Lo4COYsi2mxJkIJgZWFAa5fEP/zg9Dx6S0dILRrPgWmb7PFxY8Jga0YZDLN/Tv/DB6WAJYQTAxoA2DXL6hf%20cHJgZgtmBiQBsGuXxD/86PxHmaC54LqdVE9oTQGUeW3vrEBSD3YGJAGwa5fEP/zo80E5B2r8ciSbxfJv7WqoWKj3njYGJAGwa5fEP/zo%20xo%20%20KOIPIklUOFRPzxsHEgDYMcvmG/p0fiiYm40kekXcT3xq7emJD8dthVEzM0kPFxLxxMDGgDYNcvqF/50fcJSSO4omFxetBPVIg8tbYJWleIS3alQ0VE/PGwcSANgxy%20Yb%20nR9pI27GYC9iSYvE5RM4g4ySGdGuWqiYmDcOJga0YZDLN/Tv/JjAxGQsGZs7yVgyDxOzlFAxMW8cTAxowyCXb%20jf%20ZE2%20k7vDOaaiVnlUDExbxxMDGjDIJdv6N/5ERlxw5dX4gXGXqOJ1xApmVYmo6G0aFc2VEzMGwcTA9owyOUb%20nd%20zHvEnW39c412VpVjYt44mBjQhkEu39C/88MsEzOPCmdbMw4G5mJisssghNDbFIMuwGwhEwPaOHxTzzX07/zAxADMFkwMaMMgl2/o3/mhNbF3MTGklZlhYPHJvDOpVrf17DJTBoY9XRaYGNCGQS7f0L/zQ%20XunkXHlBlDxv1KM6k2T9uLj1kKmBjQhkEu39C/82Psd/1VG9TTysyq2jxtLyZmKWBiQBsGuXxD/84PRRMz9ukpaRdorBAZqyc2FLxWDCytobRNzv32JtYD88bCxIAuDHL5hv6dH5FxLntcTDMEiQXi43H2krRhPiMwxabj2/hGthcTsxQwMaANg1y%20oX/nR9o4lzFYili%20IXH5BIN6Rsm0wDKaHltD7rcXE7MUMDGgDYNcvqF/58cEJkYxPaC7%20vSDuuIG6poYc7cXE7MUMDGgDYNcvqF/50famDf9oD7DzERGYCpNp%20Uncr%209mJilgIkBbRjk8g39Oz/iA3z48oRIH1DDJSNlwjVESqaVyWhobGDZZeIDeUYkOdve%20LbDArAwMaALg1y%20oX/nx7zHuRUcR%20ca0kpt70oF83bAxIA2DHL5hv6dH2/QxIh5RrU627s6kbw1MDGgDYNcvqF/54cFALMGEwN6MMjlG/oX8oSJxzMxazWKiQE9TDzBQB36F/KEicczMWs1iokBPUw8wUAd%20hfyhInHMzFrNTp7E5NdBiGEEEJoes3FxCzejsEicQz8lgDq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq1FMDOhh4gkG6tC/kCdMPJ6JWatRTAzoYeIJBurQv5AnTDyeiVmrUUwM6GHiCQbq0L%20QJ0w8nolZq9HZm5jsMgghhBBC02suJmbxdgwWiWPgtwRQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo1iYkAPE08wUIf%20hTxh4vFMzFqNYmJADxNPMFCH/oU8YeLxTMxajWJiQA8TTzBQh/6FPGHi8UzMWo3O3sRkl0EIIYQQml5zMTGLt2OwSBwDvyWAOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1moUEwN6mHiCgTr0L%20QJE49nYtZqFBMDeph4goE69C/kCROPZ2LWahQTA3qYeIKBOvQv5AkTj2di1mp09iYmuwxCCCGE0PSai4lZvB2DReIY%20C0B1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%20YeDwTs1ajmBjQw8QTDNShfyFPmHg8E7NWo5gY0MPEEwzUoX8hT5h4PBOzVqOYGNDDxBMM1KF/IU%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%20hfyhInHMzFrNYqJAT1MPMFAHfoX8oSJxzMxazWKiQE9TDzBQB36F/KEicczMWs1iokBPUw8wUAd%20hfyhInHMzFrNTp7E5NdJiImAiOEEEL5kBzTww5D/e/EDWVoQhOjaKN0ywMAAMBqElyNmdjHaDU0XxOj4qR0yyOEEEJoNRUZ03X/OnMwD5gYhBBCCI3XTDIx6g2plJ%20libEsa%20I4EEIIIbTKmnkmJm4bEhsaG9IMTIxlWZgYhBBCKK%20aeSYm0Tk4izcx1jMTx4EQQgihVdY8MjFTmocZmBgrxMRxIIQQQmiVNadMTNw/kIlBCCGE0CyVz0xMOJSJ40AIIYTQKiu3c2KCaCaOAyGEEEKrrDzfnTST8gghhBBaTeX8OTHTl0cIIYTQaoon9iKEEELISOUnE9P60FKUbnmEEEIIraamzMRM1tCMTQxCCCGE3qYmzsHoNjQXEzNlMgohhBBCSEUzNjECAAAAYFHM0sQghBBCCK2IMDEIIYQQMlKYGIQQQggZKUwMQgghhIwUJgYhhBBCRgoTgxBCCCEjhYlBCCGEkJHCxCCEEELISGFiEEIIIWSkMDEIIYQQMlKYGIQQQggZKUwMQgghhIwUJgYhhBBCRgoTgxBCCCEjhYlBCCGEkJHCxCCEEELISGFiEEIIIWSkMDEIIYQQMlJKJkaAJtWfq0vvWoQQQjnTsge3pZE2qqqamKX3nEGS%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%20sIIYRypqUPbas2qiqZGIQQQgihVRMmBiGEEEJGChODEEIIISOFiUEIIYSQkcLEIIQQQshIYWIQQgghZKQwMQghhBAyUpgYhBBCCBkpTAxCCCGEjBQmBiGEEEJGChODEEIIISP1ysQs/ReeEEIIIYTU9WJilv7zTgghhBBCWpIm5v8BMSnbua7mSIgAAAAASUVORK5CYII=" width="493" height="269" /></a></div> </p> <p><em>Figure 2: Installation States-overview</em></p> <p>When you select <em><show></show></em>, the full list of available organizations will be displayed.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Installation States-overview, list of all available organisations displayed" href="http://mscrm-addons.com/images/blog/files/2013%2f3%2fblogUpdate3.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f3%2fblogUpdate3.png" width="501" height="274" /></a></div> </p> <p><em>Figure 3: Installation States-overview, list of all available organisations displayed</em></p> <p><strong><br /> Additional information available in the Install States-overview</strong></p> <p>We also added three new columns which will be populated during the installation (or when you update an existing installation).</p> <p>These columns show:</p> <ul> <li>the current product version installed and used by that organization</li> <li>the version of the currently installed <em>mscrmaddons.com general</em>-solution used by that organization</li> <li>The product-specific <em>CoreSolution</em> used by that organization.</li> </ul> <p><span style="color: #ff0000;">Please note: Existing installations will not display data in these columns.</span></p> <p>To simplify the process of upgrading existing installations, we have added an option to multi-select installed organisations and to run an upgrade on all of them (see Figure 4).</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Installation States-overview, multiple organisations selected for upgrade" href="http://mscrm-addons.com/images/blog/files/2013%2f3%2fblogUpdate4.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f3%2fblogUpdate4.png" width="519" height="283" /></a></div> </p> <p><em>Figure 4: Installation States-overview, multiple organisations selected for upgrade</em></p> <p>As of now, only updating is supported for multi-selection.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9630TI client interprets outgoing calls as incoming callshttps://www.mscrm-addons.com/Blog/PostId/9624/ti-client-interprett-outgoing-calls-as-incomingTelephoneIntegration (TI),TI 2011Mon, 25 Feb 2013 15:30:00 GMT<div>When dialling out with TI Client, an outgoing call may be interpreted as an incoming call. This happens, if the the installed TAPI driver does not deliver the <em>DialTone</em>&nbsp;event. <br /> If the TAPI driver delivers the <em>DialTone</em> event, the driver interprets the call as an outgoing call. Otherwise, the driver interprets the call as an incoming call. In order to avoid the latter case, you have to set a new CRM settingskey for TelephoneIntegration.</div> <div>&nbsp;</div> <div>To do so, please follow this steps below:&nbsp;</div> <div>1. Open your CRM in the Internet Explorer</div> <div>2. Navigate to the CRM Settings</div> <div><a href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"></a><a title="CRM Settings in the CRM sitemap" href="http://mscrm-addons.com/images/blog/files/CRM%20settings.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="CRM settings" src="http://mscrm-addons.com/images/blog/files/CRM%20settings_thumb.png" alt="CRM settings" width="185" height="201" /></a></div> <br /> <em>Figure 1: CRM Settings in the CRM sitemap</em></div> <div>&nbsp;</div> <div>3. Select <em>MSCRM-ADDONS.com Products</em>&nbsp;from the <em>Extensions</em>&nbsp;in the menu on the left.</div> <div><a href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"></a><a title="MSCRM-ADDONS.com products in the CRM Settings" href="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="MSCRM-ADDONS.com Products" src="http://mscrm-addons.com/images/blog/files/MSCRM-ADDONS.com%20Products_thumb.png" alt="MSCRM-ADDONS.com Products" width="526" height="226" /></a></div> </div> <div><em>Figure 2: MSCRM-ADDONS.com products in the CRM Settings</em></div> <div>4. Check the checkbox in front of <em>TelephoneIntegration </em>(1) and then click on the <em><strong>[Edit]</strong></em>-button (2).</div> <div><a href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"></a><a title="Edit TelephoneIntegration in the CRM Settings" href="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="TelephoneIntegration in CRM settings" src="http://mscrm-addons.com/images/blog/files/TelephoneIntegration%20in%20CRM%20settings_thumb.png" alt="TelephoneIntegration in CRM settings" width="525" height="334" /></a></div> </div> <div><em>Figure 3: Edit TelephoneIntegration in the CRM Settings</em></div> <div>&nbsp;</div> <div>5. A new CRM window opens. Within this window, click on <em>MSCRM-ADDONS.com Settingskeys</em>&nbsp;(1) within the <em>Common</em>-area and then click on the <em><strong>[Add New MSCRM-ADDONS.com Settingskeys]</strong></em>-button (2).</div> <div><a href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"></a><a title="View and add settingskeys for TelephoneIntegration in the CRM settings" href="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="TI Settingskeys" src="http://mscrm-addons.com/images/blog/files/TI%20Settingskeys_thumb.png" alt="TI Settingskeys" width="526" height="261" /></a></div> </div> <div><em>Figure 4: View and add settingskeys for TelephoneIntegration in the CRM settings</em></div> <div>6. A new window will open. Within this window, insert the following name and KeyValue. Furthermore, set <em>IsCached </em>on <em>Yes</em>.</div> <div><a href="http://mscrm-addons.com/images/blog/files/new%20settingskey.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/new%20settingskey.png"></a><a title="Add new settingskey for TelephoneIntegration in the CRM settings" href="http://mscrm-addons.com/images/blog/files/new%20settingskey.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="new settingskey" src="http://mscrm-addons.com/images/blog/files/new%20settingskey_thumb.png" alt="new settingskey" width="524" height="333" /></a></div> <br /> <em>Figure 5: Add new settingskey for TelephoneIntegration in the CRM settings</em></div> <div>Now save the added key, restart the TelephonIntegration Client and make an outgoing call.</div> <div>If the outgoing call is still interpreted as an incoming call, change the name of the settingskey from <em>useDialingEvent </em>to <em>NoDialToneDetected</em>. Save the changes, restart the TelephoneIntegration Client and retry an outgoing call.</div> <div>&nbsp;</div> <div><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</div>9624How to set the font sizes in the TelephoneIntegration balloonhttps://www.mscrm-addons.com/Blog/PostId/9608/how-to-set-the-font-sizes-within-the-telephoneintegration-balloonTelephoneIntegration (TI),TI 2011Tue, 11 Dec 2012 13:39:00 GMT<p>This blog article outlines how to set the font sizes in the TelephoneIntegration balloon.</p> <p>Users have the possibility to define the font sizes for the values to be displayed in the TelephoneIntegration balloon.</p> <p>Open the TelephoneIntegration setup with a right click on the TelephoneIntegration icon which you can find in the taskbar at the bottom of your desktop. Navigate to the <em>Balloon</em>-tab and then to the <em>Internet Browser Popup Style-section</em>.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI_setup_balloon.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI_setup_balloon.png"></a><a title="TelephoneIntegration setup, Balloon-section with option to set font sizes" href="http://mscrm-addons.com/images/blog/files/TI_setup_balloon.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="TI_setup_balloon" src="http://mscrm-addons.com/images/blog/files/TI_setup_balloon_thumb.png" alt="TI_setup_balloon" width="522" height="220" /></a></div> </p> <p><em>Figure 1: TelephoneIntegration setup, Balloon-section with option to set font sizes</em></p> <p>&nbsp;</p> <p>Here, you can determine the main value font size and the CRM values font size.</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI_balloon_fonts%20copy.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI_balloon_fonts%20copy.png"></a><a title="TelephoneIntegration balloon" href="http://mscrm-addons.com/images/blog/files/TI_balloon_fonts%20copy.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: block; float: none; margin-left: auto; margin-right: auto; padding-top: 0px; border: 0px;" title="TI_balloon_fonts copy" src="http://mscrm-addons.com/images/blog/files/TI_balloon_fonts%20copy_thumb.png" alt="TI_balloon_fonts copy" width="238" height="402" /></a></div> </p> <p><em>Figure 2: TelephoneIntegration balloon&nbsp;</em></p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9608Predictive dialer: How to reschedule of a phone callhttps://www.mscrm-addons.com/Blog/PostId/9607/predictive-dialer–reschedule-a-phone-callTelephoneIntegration (TI),TI 2011Tue, 11 Dec 2012 12:24:00 GMT<p>This blog article describes how to reschedule a phone call when using the predictive dialer of TelephoneIntegration.</p> <p>After hanging up, the caller has three options to post-process the call.&nbsp;</p> <ul> <li><strong>Mark the call as successful</strong> (The call is marked as completed, because the purpose of the campaign call has been fulfilled, e.g. to get a customer&rsquo;s feedback regarding a specific product.)</li> <li><strong>Mark the call as failed</strong> (The call is marked as completed, but the purpose of the campaign call has not been fulfilled, e.g. the customer refused to give a feedback.)</li> <li><strong>Reschedule the call</strong> (The call is rescheduled and can be processed again.)</li> </ul> <p><a href="http://mscrm-addons.com/images/blog/files/TI_postprocessing.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI_postprocessing.png"></a><a title="Predictive Dialer post-processing options for calls" href="http://mscrm-addons.com/images/blog/files/TI_postprocessing.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: block; float: none; margin-left: auto; margin-right: auto; padding-top: 0px; border: 0px;" title="TI_postprocessing" src="http://mscrm-addons.com/images/blog/files/TI_postprocessing_thumb.png" alt="TI_postprocessing" width="291" height="100" /></a></div> </p> <p><em>Figure 1: Predictive Dialer post-processing options for calls</em></p> <p>When you select the <em>Rescheduling</em>-option, a calendar window pops up. The caller can determine a time and date to process the call again. In the example shown below, the call agent has selected the 31<sup>st</sup> of December at 11:30 pm. Hence, this campaign phone-call will be available for calling again <strong>after the 31<sup>st</sup> of December 11:30 pm</strong>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI_calendar.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI_calendar.png"></a><a title="Reschedule call with predictive dialer" href="http://mscrm-addons.com/images/blog/files/TI_calendar.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: block; float: none; margin-left: auto; margin-right: auto; padding-top: 0px; border: 0px;" title="TI_calendar" src="http://mscrm-addons.com/images/blog/files/TI_calendar_thumb.png" alt="TI_calendar" width="236" height="278" /></a></div> </p> <p><em>Figure 2: Reschedule call with predictive dialer</em></p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9607How to place InternetExplorer popup windowshttps://www.mscrm-addons.com/Blog/PostId/9606/how-to-position-internet-explorer-popup-windowsTelephoneIntegration (TI),TI 2011Tue, 11 Dec 2012 11:54:00 GMT<p>This blog article describes how to place InternetExplorer popup windows when using TelephoneIntegration.</p> <p>TelephoneIntegration provides the possibility to automatically open CRM records and a new phone-call activity in separate InternetExplorer windows. Users can define the order and position of the CRM record-window and the phone-call-activity-window.</p> <p>To do so, open the TelephoneIntegration (TI) setup with a right-click on the TI-icon located in the taskbar at the bottom of your desktop. Within the setup, select the <em>Behavior</em>-tab and go to the <em>Internet Browser Popup Style</em>-section. Here you have several <em>positioning-options</em> (left to right, up to down, overlapping) and <em>order-options</em> (show entity first, show phone call activity first). Select your favourite positioning- and order-option. Changes are adopted immediately with the next call.</p> <p><a href="http://mscrm-addons.com/images/blog/files/TI_positioning_window_popup.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/TI_positioning_window_popup.png"></a><a title="Internet Browser Popup Style-section in the TelephoneIntegration setup" href="http://mscrm-addons.com/images/blog/files/TI_positioning_window_popup.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border-width: 0px; border-style: solid;" title="TI_positioning_window_popup" src="http://mscrm-addons.com/images/blog/files/TI_positioning_window_popup_thumb.png" alt="TI_positioning_window_popup" width="518" height="92" /></a></div> </p> <p><em>Figure 1: Internet Browser Popup Style-section in the TelephoneIntegration setup</em></p> <p>&nbsp;</p> <p><strong>Examples:</strong></p> <p><a href="http://mscrm-addons.com/images/blog/files/windows%20left%20to%20right.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/windows%20left%20to%20right.png"></a><a title="CRM record-window and phone-call-activity-window (left to right)" href="http://mscrm-addons.com/images/blog/files/windows%20left%20to%20right.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="windows left to right" src="http://mscrm-addons.com/images/blog/files/windows%20left%20to%20right_thumb.png" alt="windows left to right" width="518" height="283" /></a></div> </p> <p><em>Figure 2: CRM record-window and phone-call-activity-window (left to right)</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/windows%20up%20to%20down.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/windows%20up%20to%20down.png"></a><a title="CRM record-window and phone-call-activity-window (up to down)" href="http://mscrm-addons.com/images/blog/files/windows%20up%20to%20down.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="windows up to down" src="http://mscrm-addons.com/images/blog/files/windows%20up%20to%20down_thumb.png" alt="windows up to down" width="517" height="282" /></a></div> </p> <p><em>Figure 3: CRM record-window and phone-call-activity-window (up to down)</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/windows%20overlapping.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/windows%20overlapping.png"></a><a title="CRM record-window and phone-call-activity-window (overlapping)" href="http://mscrm-addons.com/images/blog/files/windows%20overlapping.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="windows overlapping" src="http://mscrm-addons.com/images/blog/files/windows%20overlapping_thumb.png" alt="windows overlapping" width="517" height="282" /></a></div> </p> <p><em>Figure 4: CRM record-window and phone-call-activity-window (overlapping)&nbsp;</em></p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p> <p>&nbsp;</p> <p><em><br /> </em></p>9606Policy options for internal phone callshttps://www.mscrm-addons.com/Blog/PostId/9605/policy-options-for-internal-phone-callsTelephoneIntegration (TI),TI 2011Tue, 11 Dec 2012 11:31:00 GMT<p>This blog article outlines various policy options for internal phone calls.</p> <p>Start in the TelephoneIntegration setup to determine the policy for internal phone calls. Within the <em>Behaviour</em>-tab, you have several options to do so.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="TelephoneIntegration setup with policy-options for internal calls" href="http://mscrm-addons.com/images/blog/files/TI_setup.png"><img class="img-responsive" style="background-image: none; padding-left: 0px; padding-right: 0px; display: inline; padding-top: 0px; border: 0px;" title="TI_setup" src="http://mscrm-addons.com/images/blog/files/TI_setup_thumb.png" alt="TI_setup" width="520" height="202" /></a></div> <br /> <em>Figure 1: TelephoneIntegration setup with policy-options for internal calls</em></p> <p>In case of TAPI calls,&nbsp;internal calls are often represented by an extension number.&nbsp;</p> <p>For example, let us pretend that your office phone number was +43 (0)316 6880880 28. The number consists of [+CountryCode ](0) [LocalAreaCode][Number][Extension].<br /> In this example, 28 is the extension number and two digits long. <br /> Now, if you would like to define external calls, you need to set 3 as the minimum number length for external calls. In case you are using OCS or Lync, you can define your internal domain(s). For example, if your Lync SIP account is <a href="mailto:alist@mscrm-addons.com">alist@mscrm-addons.com</a>, you would set mscrm-addons.com as internal domain. <br /> <span style="color: #ff0000;">Please note: multiple domains must be separated with a semicolon (;).</span></p> <p>The policy for internal incoming and outgoing calls can be set separately. <br /> You can determine if the TelephoneIntegration balloon should pop up for incoming and/or outgoing calls or not. <br /> Furthermore, you can determine that TelephoneIntegration should look up the internal number in CRM. <br /> Regarding to this option, you can decide whether TelephoneIntegration should return all records with phone numbers that end with the specific extension number (in our example this would be the 28) or only those whose phone number exactly corresponds to this extension number.<br /> <br /> If you prefer the latter case, you need to activate the <em>Only exact matches-</em>check-box (see Figure 1). Additionally, you can determine, if Internet Explorer windows should pop up for incoming and/or outgoing internal calls.</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9605