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Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogDialing Ruleshttps://www.mscrm-addons.com/Blog/PostId/10233/dialing-rulesTelephoneIntegration (TI),TI 365Wed, 09 Oct 2019 10:00:47 GMT<p>When configuring <strong>DIALING RULES</strong> we need to know exactly how the number must be concatenated for dialing<br /> <br /> - internal company calls ( the call is not routed outside your local loop)<br /> - local calls within your area code<br /> - for long distance calls within your country but outside your area code<br /> - for international calls outside your country<br /> <br /> To properly set those, we need to know the following codes like&nbsp;<br /> <br /> "<strong>exit code</strong>", "<strong>country code</strong>", "<strong>area code</strong>", "<strong>trunk code</strong>", "<strong>access code</strong>".<br /> <br /> First of all, we need to define what is our&nbsp;<br /> * <span style="text-decoration: underline;">country code</span> -&gt; Country calling codes are used to dial phone numbers internationally. Each country has an assigned code of its own. In order to dial an international phone call you must always use a country code before the actual subscriber telephone number.<br /> * <span style="text-decoration: underline;">exit code</span> -&gt; Exit codes, also known as international access codes or international direct dialing (IDD) codes automatically redirect telephone calls to a foreign country. It is the first code you dial when calling abroad. You may replace it with the plus sign (+).<br /> <br /> This setting depends on the country you are in.<br /> For example if you are located in United States, your Country Code is 1 and the Exit Code is 011. <br /> If you are located in Germany, then your Country Code is 49 and the Exit Code is 00.<br /> If you are located in Australia, then your Country Code is 61 and the Exit Code is 0011.</p> <p><span style="text-decoration: underline;">Exit Code</span> is a sequence of digits you need to dial for international calls. If a person in Australia wants to call into Germany, then they must dial their own Exit Code 0011 and the Country Code of Germany 49.<br /> <br /> For non-international calls, we need to define what is the&nbsp;<br /> * TrunkCode&nbsp;<br /> and what the&nbsp;<br /> * local AreaCode.<br /> <br /> National <span style="text-decoration: underline;"><em>TrunkCode</em></span> is used to place calls within a certain country.&nbsp;<span>It is the sequence of digits that must be dialed before the Area Code. It is</span>&nbsp;left out when dialing in from abroad.<br /> If you are located in United States, then your Trunk Code is 1.<br /> If you are located in Germany, then your Trunk Code is 0.<br /> If you are located in Australia, then your Trunk Code is 0.<br /> <br /> *<span style="text-decoration: underline;"><strong>Access Code</strong></span> is code dialing for accessing phone lines outside your companies phone network. Regardless if you want to make an international call or noninternational call. If the call is internal between the local companies extensions, then the Access Code needs not to be dialed, since there is no need for accessing outside phone netwoork.<br /> <br /> For more help please check this side -&gt; https://www.howtocallabroad.com/codes.html<br /> <br /> The sintax for internation calls is&nbsp;<br /> [Access Code] + [Exit Code] + [Country Code] + [Area Code] + local subscription number&nbsp;<br /> <br /> The sintax for long distance calls is&nbsp;<br /> [Access Code] + [Trunk Code] + [non-local Area Code] + local subscription number&nbsp;<br /> <br /> The sintax for local calls is&nbsp;<br /> [Access Code] + [Trunk Code] + [local Area Code] + local subscription number&nbsp;<br /> or if the local area code is not required<br /> [Access Code] + local subscription number&nbsp;<br /> <br /> The sintax for internal calls between the local company extensions is to dial only the internal extension (usually not longer than 4 digits).<br /> <br /> To set those settings you need to define the Dialing Rules in Phone and Modem settings.&nbsp;<br /> If you have troubles succesfully dialing the numbers over our CTI, you need to pass us the syntax form for&nbsp;</p> <ul> <li>international calls<br /> [Access Code] + [Exit Code] + [Country Code] + [Area Code] + local subscription number&nbsp;</li> <li>for long distance calls<br /> [Access Code] + [Trunk Code] + [non-local Area Code] + local subscription number&nbsp;</li> <li>for local calls<br /> [Access Code] + [Trunk Code] + [local Area Code] + local subscription number&nbsp;<br /> <br /> </li> </ul> <span>To verify the settings go into TIClient / Setup / Phone tab.&nbsp;<br /> </span><img alt="" 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" /><br /> <br /> After you press the Apply button, those settings will be stored in the Windows LOCAL_MACHINE registry<br /> Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Locations\Location<br /> <br /> Note: Because the registry branch&nbsp;<span>Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Telephony\Locations\Location has restricted permissions for modifying values, you might need to apply those settings via the official Windows Phone and Modem (telephon.cpl) tool.&nbsp;<br /> Otherwise the changes you made in the TIClient&nbsp; / Setup / Phone / Dialing Rules, will not be saved.&nbsp;</span>10233TelephoneIntegration Phone Test Tool https://www.mscrm-addons.com/Blog/PostId/10224/telephoneintegration-phone-test-toolTelephoneIntegration (TI),TI 365Thu, 11 Jul 2019 10:36:04 GMT<p>This blog article guides you through the test of the compatibility of your phone system with the TelephoneIntegration addon for Microsoft Dynamics 365. For more information, please also have a look at the corresponding <a href="https://www.mscrm-addons.com/Portals/0/Phone_Test_Tool_User_Guide.pdf?ver=2019-07-10-110733-453">documentation</a>.&nbsp;</p> <p>The tool offers two communication channels. You need only one of them to be able to use our CTI.</p> <p><strong><span style="color: #0077b3;">Via TAPI</span></strong><br /> For testing, via TAPI you require a valid TAPI driver from your phone system vendor.</p> <p><strong><span style="color: #0077b3;">​Via SIP</span></strong><br /> For testing SIP protocol, you need a valid sip user account. For this, you require SIP username, SIP password and SIP domain (PBX server).<br /> ​</p> <p><strong>The testing consists of 7 steps you have to follow:</strong><br /> 1. The tool can be downloaded and downloaded from our website.<br /> 2. After the extraction, start the PhoneTest.exe.<br /> 3. Select your desired channel of communication (TAPI or SIP).<br /> 4. Test an incoming call.<br /> 5. Test an outgoing call.<br /> 6. Evaluate the results.</p> <p><strong><span style="color: #0077b3;">​Step 1: Download and start the tool</span></strong><br /> ​First, please download the ZIP file here, extract and open it by hitting the PhoneTest.exe file. Start the tool and press the <strong>[Get Startted]</strong>-button.&nbsp;</p> <p><span style="color: #0077b3;"><strong>Step 2: Select the plugin&nbsp;</strong></span><br /> Next, please choose the plugin interface you want to test.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Choose the plugin interface you want to test " href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure1.png"> <img alt="Choose the plugin interface you want to test" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure1.png" width="469,5" height="395,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: Choose the plugin interface you want to test<br /> <br /> </em></div> </div> <p>&nbsp;</p> <p><span style="color: #0077b3;"><strong>Step 2: Configure plugin</strong>&nbsp;</span>&nbsp;<br /> If selecting <strong>TAPI</strong>, you need to select your TAPI line provided by your TAPI driver and hit the<strong> [Next]</strong>-button. <strong>Please note: </strong>If the selected line cannot be activated, the <strong>[Next]</strong>-button will stay disabled.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Configure plugin via TAPI " href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure2.png"> <img alt="Configure plugin via TAPI" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure2.png" width="377,5" height="368,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 2: Configure plugin via TAPI<br /> <br /> </em></div> </div> <p>&nbsp;</p> <p>If selecting <strong>SIP</strong>, you need to type in your SIP credentials &ndash; your username, password and the domain as you can see below.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Configure plugin via SIP " href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure3.png"> <img alt="Configure plugin via SIP" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure3.png" width="454" height="289" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 3: Configure plugin via SIP</em></div> </div> <p>&nbsp;</p> <p>&nbsp;<br /> <span style="color: #0077b3;"><strong>Step 3: Grant access</strong></span><br /> In the firewall-window please grant access to the phone test tool as you can see in the figure below. ​</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Grant access to the phone test tool" href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure4.png"> <img alt="Grant access to the phone test tool" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure4.png" width="498" height="404,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 4: Grant access to the phone test tool<br /> <br /> </em></div> </div> <p>&nbsp;</p> <p><span style="color: #0077b3;"><strong>Step 4: Test incoming call</strong></span><br /> After successful registration with your SIP user account, you can now test an incoming call. Hit the <strong>[Continue]</strong>-button in order to do that.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Test incoming call " href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure5.png"> <img alt="Test incoming call" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure5.png" width="313" height="383,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 5: Test incoming call </em></div> </div> <p>&nbsp;</p> <p>Accept or decline the call by clicking one of the buttons.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Accept or decline call" href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure6.png"> <img alt="Accept or decline call" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure6.png" width="320" height="50,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 6: Accept or decline call</em></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>&nbsp;</em></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em><br /> ​</em>It is also possible to perform direct call like for example to transfer it to another extension.</p> </div> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Transfer the phone call to another extension " href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure7.png"> <img alt="Transfer the phone call to another extension" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure7.png" width="337" height="263" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 7: Transfer the phone call to another extension</em></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>&nbsp;</em></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em><span style="color: #0077b3;"><strong>​<br /> Step 5: Test outgoing call</strong></span><br /> In order to test outgoing calls, please type in the number you want to call and hit the phone symbol to dial the number.<br /> </em></p> <div class=" data-plugin-options="><em> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Test outgoing calls" href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure8.png"> <img alt="Test outgoing calls" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure8.png" width="466,5" height="169,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 8: Test outgoing calls </em></div> </em></div> <em> </em> <p>&nbsp;</p> <p>At the bottom, you will find enabled features listed that were successfully tested.</p> <div class=" data-plugin-options="><em> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Successfully tested features" href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure9.png"> <img alt=" Successfully tested features" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure9.png" width="470" height="84,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 9: Successfully tested features </em></div> </em></div> <em> </em> <p>&nbsp;</p> <p><strong><span style="color: #0077b3;">Step 6: Evaluation of all inocoming and outgoing calls</span></strong><br /> In the end, we evaluate the incoming and outgoing call. We check if the caller/caller number was detected if the Answer/EndCall operation is possible and if we can observe the state of the call. If everything is green, then the TelephoneIntegration addon is compatible with your phone system as you can see in the figure below.</p> <div class=" data-plugin-options="><em> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Evaluation of the incoming and outgoing calls" href="/Portals/0/Blog/TI_Phone_Test_Tool/Figure10.png"> <img alt=" Evaluation of the incoming and outgoing calls" class="img-responsive" src="/Portals/0/Blog/TI_Phone_Test_Tool/Figure10.png" width="522,5" height="296,5" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 10: Evaluation of the incoming and outgoing calls </em></div> </em></div> <em> </em> <p>&nbsp;</p> <p><span style="background-color: #fcfcfc; text-align: justify;"><strong>​That&rsquo;s it!</strong></span><span style="background-color: #fcfcfc; text-align: justify;">&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc; text-align: justify;">support@mscrm-addons.com</a><span style="background-color: #fcfcfc; text-align: justify;">.&nbsp;</span></p> <p>&nbsp;</p> <p>​</p> <p>&nbsp;</p> <p>&nbsp;</p> </div> <p>&nbsp;</p> <p>&nbsp;</p>10224Power Dialer sorting rules of phone calls https://www.mscrm-addons.com/Blog/PostId/10203/power-dialer-sorting-rules-of-phone-callsTelephoneIntegration (TI),TI 365Mon, 08 Apr 2019 11:22:32 GMT<p style="text-align: justify;">This blog article outlines how the PowerDialer sorts phone calls. First, the PowerDialer prioritizes calls where the user is the owner, then by priority of the call (high, normal, low).</p> <p style="text-align: justify;">After, it is possible to sort calls by a text field, number field or date field.</p> <p style="text-align: justify;">In case, the PowerDialer should take ascending order by a text subject field, then the user must set a server-side setting key <strong>"PTMPriorityString" </strong>with the value <strong>"subject"</strong>.&nbsp;</p> <p style="text-align: justify;">In case, the PowerDialer should take the ascending order by a number index field, then the user must set a server-side setting key<strong> "PTMPriorityInt"</strong> with the value<strong> "index"</strong>.&nbsp;</p> <p style="text-align: justify;">In case, that the PowerDialer should take the ascending order by a date-time actual start field, then the user must set a server-side setting key <strong>"PTMPriorityDateTime"</strong> with the value<strong> "<g class="gr_ gr_22 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="22" data-gr-id="22">actualstart</g>"</strong>.&nbsp;</p> <p style="text-align: justify;">As a value of the key setting, the attribute name should be used.&nbsp;</p> <p style="text-align: justify;">Only one setting key for setting the order can be set.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="PowerDialer: Sorting of phone calls" href="/Portals/0/Blog/PowerDialer_sorting_rules_of_phone_calls/Figure1.png"> <img alt="PowerDialer: Sorting of phone calls" class="img-responsive" src="/Portals/0/Blog/PowerDialer_sorting_rules_of_phone_calls/Figure1.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: PowerDialer: Sorting of phone calls</em></div> </div> <p>&nbsp;</p> <p><span style="font-size: 13px;"><br /> </span></p> <span style="font-size: 13px;"><span style="background-color: #fcfcfc;"><strong>That&rsquo;s it!</strong></span><span style="background-color: #fcfcfc;"><strong>&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc;">support@mscrm-addons.com</a><span style="background-color: #fcfcfc;">.</span></span>10203TelephoneIntegration Client supports Unified Interface module viewhttps://www.mscrm-addons.com/Blog/PostId/10157/telephoneintegration-client-supports-unified-interface-module-view*Features / News*,*General*,TelephoneIntegration (TI),TI 365Tue, 06 Nov 2018 10:21:20 GMT<p style="text-align: justify;">This blog article outlines how to activate the Unified Interface module view via TelephoneIntegration Client. The Unified Interface for Dynamics 365 is an updated interface for all devices accessing Dynamics 365. For a brief overview of the new interface and what can users expect, please have a look at this short <a href="https://www.youtube.com/watch?v=qN3-FILFyZg">video</a>.&nbsp;</p> <p style="text-align: justify;"><strong><span style="color: #0077b3;">How to activate the Unified Interface&nbsp;</span></strong><br /> For activating and choosing your desired Unified Interface, please open the TelephoneIntegration Client Settings, navigate to <span style="font-size: 24px; color: #0077b3;">❶</span> Advanced and choose your&nbsp;module in the <span style="font-size: 24px; color: #0077b3;">❷</span>&nbsp;Unified Interface ID area. The default value is None. After choosing the Module and saving the setting, the new Dynamics 365 records and activities will pop up with that view.&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="TI client advanced settings " href="/Portals/0/Blog/TI_Client_supports_Unified_Interface_module_view/Figure1.png"> <img alt="TI client advanced settings" class="img-responsive" src="/Portals/0/Blog/TI_Client_supports_Unified_Interface_module_view/Figure1.png" width="393,5" height="343" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: TI client advanced settings</em></div> </div> <p>&nbsp;</p> <span style="font-size: 13px;"><span style="background-color: #fcfcfc;"><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:office@mscrm-addons.com" style="background-color: #ffffff;">office@mscrm-addons.com</a>.</span><span style="background-color: #fcfcfc;">&nbsp;</span></span>10157Check Phone System compatibility over TAPI or SIPhttps://www.mscrm-addons.com/Blog/PostId/10152/phone-system-compatibility-over-tapi-or-sipTelephoneIntegration (TI),TI 2015 / 2016,TI 365Thu, 18 Oct 2018 12:56:28 GMT<p style="text-align: justify;"><strong><span style="color: #c00000;">Update:&nbsp; </span></strong>To test the compatibility of your phone system, please download the <a href="https://mscrmaddons.blob.core.windows.net/downloads/tools/PhoneTestTool.zip">Phone Test Tool</a>. A sptep-by-step user guide is in the ZIP-file included. The tool&nbsp;<span style="text-align: justify;">offers two commmunication channels (TAPI and SIP). You need only one of them to be able to use our CTI addon.&nbsp;</span></p> <p style="text-align: justify;">The goal of that blog article is to describe how to easily test whether TelephoneIntegration addon would work with customer PhoneSystem (PBX) either over TAPI or over SIP.&nbsp;This is the easiest 5 minute testing without any deep technical knowledge about TAPI or SIP.</p> <p style="text-align: justify;"><span style="color: #0077b3;"><strong><span style="font-size: 16px;">Prerequisites &amp; Checklist</span></strong></span></p> <p style="text-align: justify;">1) Details of phone system:<br /> <span style="white-space: pre;"> </span>a. Vendor name:<br /> <span style="white-space: pre;"> </span>b. Model name:</p> <p style="text-align: justify;">2) Is a TAPI driver available for your phone system ? (yes/no)<br /> <span style="white-space: pre;"> </span>If you are unsure, please check with your phone system vendor for availability.&nbsp;</p> <p style="text-align: justify;">3) If #2 is no: Is your phone SIP-based? (yes/no)<br /> <span style="white-space: pre;"> </span>If you are unsure, please check with your phone system vendor for details.&nbsp;</p> <p style="text-align: justify;">4) Depending on Have you been able to verify compatibility&nbsp;using the information below?&nbsp;<br /> <br /> </p> <p style="text-align: justify;"><strong><span style="font-size: 16px; color: #0077b3;">Compatibility tests:</span></strong></p> <p style="text-align: justify;">In order to make the most out of the call please ensure that a person with rights to download/install software as well as a person familiar with&nbsp;the phone&nbsp;system is available during our call OR has been able to perform the below tests prior to our joint call.&nbsp;<br /> <br /> </p> <p style="text-align: justify;"><span style="font-size: 16px; color: #0077b3;"><strong>&nbsp;TAPI-driver available for your phone system:</strong></span></p> <p style="text-align: justify;">1. After installing and configuring&nbsp;the TAPI &ndash; driver for your phone system<br /> 2.&nbsp;Start Window Phone Dialer by pressing &ldquo;Win+R&rdquo; to call out the Run box, then type &ldquo;dialer.exe&rdquo; and hit Enter.</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Window Phone Dialer - Run box " href="/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure1.png" style="background-color: #ffffff;"><img alt="Window Phone Dialer - Run box" width="285" height="149" class="img-responsive" src="/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure1.png" /></a><em>Figure 1: Window Phone Dialer - Run box<br /> <br /> <br /> </em></div> </div> <p style="text-align: justify;">3. Type in the number you want to dial and then go to Tools and select Connect Using as you can see in the figure below.</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <p><a title="Phone Dialer " href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure2.png" style="background-color: #ffffff;"><img alt="Phone Dialer " width="275" height="305" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure2.png" /></a><span>Figure 2: Phone Dialer<br /> <br /> <br /> 4. Choose your TAPI line and press the <strong>[OK]</strong>-button. In this case, it is 3 CX TAPI line, but in yours, it might be something different.&nbsp;</span></p> <p><span> </span></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Choose the TAPI line " href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure3.png" style="background-color: #ffffff;"><img alt="Choose the TAPI line" width="297" height="154,5" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure3.png" /></a>Figure 3: Choose the TAPI line</div> </div> </div> </div> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;">5. Press Dial. You should see a new Dialing popup as you can see below.</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <p><a title="The Dialing window " href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure4.png" style="background-color: #ffffff;"><img alt="The Dialing window" width="225,5" height="116" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure4.png" /></a><span>Figure 4: The Dialing window&nbsp;<br /> <br /> </span></p> <p>6. If you see the popup in point 4, your TAPI driver SHOULD be compatible.<br /> If not, it&acute;s not over - you should contact your&nbsp;TAPI driver vendor for consultation on installation and configuration of the TAPI driver showing the error message you received.&nbsp;</p> <p>7. Please let us know the result of your tests!<br /> <br /> <br /> <strong><span style="font-size: 16px; color: #0077b3;">SIP-based phone system:</span></strong></p> <p>1. Download a free SIP client for instance X-Lite <a href="https://www.counterpath.com/XLiteForWindows">here</a></p> </div> <p>2. Install it and start the X-Lite.exe application</p> <p>3. Under menu Softphone choose Account Settings&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <p><a title="Account Settings " href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure5.png" style="background-color: #ffffff;"><img alt="Account Settings" width="456,5" height="389,5" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure5.png" /></a>Figure 5: Account Settings<br /> <br /> <br /> 4. Under <g class="gr_ gr_129 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="129" data-gr-id="129">User</g> Details add your <g class="gr_ gr_127 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="127" data-gr-id="127">SIP</g> user credentials like username, password <g class="gr_ gr_131 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="131" data-gr-id="131">and</g> the SIP domain. Make sure you check the "Register with domain and receive calls" checkbox to be able receiving incoming notifications. Press the <strong>[OK]</strong>-button. This will automatically try to register SIP Client into your SIP domain.&nbsp;</p> <p>5. If registration fails, you will see something like the figure below.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <p><a title="Failed registration " href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure6.png" style="background-color: #ffffff;"><img alt="Failed registration" width="239,5" height="182" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure6.png" /></a><span>Figure 6: Failed registration</span> <br /> <br /> </p> <p>6. If registration succeeds, you should be able to see the window below.&nbsp;</p> <p><a title="Successful registration " href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure7.png" style="background-color: #ffffff;"><img alt="Successful registration" width="243,5" height="118" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure7.png" /></a>Figure 7: Successful registration&nbsp;<br /> <br /> </p> <p>7. Try dialing out and receiving calls. If all works well, we are on good track and it&acute;s very likely that your system works with our solution.&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <p><a title="Dialing and receiving calls" href="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure8.png" style="background-color: #ffffff;"><img alt="Dialing and receiving calls" width="743,5" height="334,5" class="img-responsive" src="https://www.mscrm-addons.com/Portals/0/Blog/Phone_System_compatibility_over_TAPI_or_SIP/Figure8.png" /></a><span>Figure 8: Dialing and receiving calls&nbsp;<br /> <br /> </span></p> <p>If a common general SIP softphone like X-Lite cannot connect to your SIP phone system, then you need to consult with your SIP phone system provider if your SIP settings data is correct.&nbsp;</p> <p>8. Please let us know the results of your tests!&nbsp;</p> <p>​</p> <p><span style="background-color: #fcfcfc;"><strong>That&rsquo;s it!</strong>&nbsp;</span><span style="background-color: #fcfcfc;">We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:office@mscrm-addons.com" style="background-color: #ffffff;">office@mscrm-addons.com</a><span style="background-color: #fcfcfc;">.</span></p> <p>​</p> <p>&nbsp;</p> </div> </div> </div> </div> </div> </div> <br /> <div>&nbsp;</div> </div> <br /> <div class="telerik_paste_container" style="border-width: 0px; position: absolute; overflow: hidden; margin: 0px; padding: 0px; left: 0px; top: 3359px; width: 1px; height: 1px; text-align: justify;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; font-size: 14px; font-family: 'Open Sans', Arial, sans-serif;">That&rsquo;s it!&nbsp;</span><span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: 'Open Sans', Arial, sans-serif;">We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:office@mscrm-addons.com" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 14px; font-family: 'Open Sans', Arial, sans-serif; background-color: #ffffff;">office@mscrm-addons.com</a><span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: 'Open Sans', Arial, sans-serif;">.</span></div> <div class="telerik_paste_container" style="border-width: 0px; position: absolute; overflow: hidden; margin: 0px; padding: 0px; left: 0px; top: 3359px; width: 1px; height: 1px; text-align: justify;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; font-size: 14px; font-family: 'Open Sans', Arial, sans-serif;">That&rsquo;s it!&nbsp;</span><span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: 'Open Sans', Arial, sans-serif;">We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:office@mscrm-addons.com" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 14px; font-family: 'Open Sans', Arial, sans-serif; background-color: #ffffff;">office@mscrm-addons.com</a><span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: 'Open Sans', Arial, sans-serif;">.</span></div> <div class="telerik_paste_container" style="border-width: 0px; position: absolute; overflow: hidden; margin: 0px; padding: 0px; left: 0px; top: 3359px; width: 1px; height: 1px; text-align: justify;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 700; font-size: 14px; font-family: 'Open Sans', Arial, sans-serif;">That&rsquo;s it!&nbsp;</span><span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: 'Open Sans', Arial, sans-serif;">We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:office@mscrm-addons.com" style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-size: 14px; font-family: 'Open Sans', Arial, sans-serif; background-color: #ffffff;">office@mscrm-addons.com</a><span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; font-family: 'Open Sans', Arial, sans-serif;">.</span></div>10152How to open the fields.xml settings in Dynamics 365?https://www.mscrm-addons.com/Blog/PostId/10150/how-to-open-the-fieldsxml-settings-in-dynamics-365*General*,TelephoneIntegration (TI),TI 2015 / 2016,TI 365Tue, 02 Oct 2018 12:58:37 GMT<p>This article outlines how to open the fields.xml Settings.</p> <p>The fields.xml Settings are server-side Dynamics 365-Settings.<br /> There are 2 ways to open the Settings.</p> <p>&nbsp;</p> <p>1)</p> <p>This tab focuses on the advanced functionalities of the TelephoneIntegration Configuration.<br /> Use it to view, copy and send the fields XML for support purposes.​</p> <p><span>Navigate to Settings &gt; MSCRM-ADDONS &gt;&nbsp; TelephoneIntegration in Dynamics 365.&nbsp;</span>​</p> <p><a title=" MSCRM-ADDONS overview " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure1.png" style="background-color: #ffffff;"><img alt=" MSCRM-ADDONS overview " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure1.png" /></a></p> <p><a title=" MSCRM-ADDONS overview " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure1.png" style="background-color: #ffffff;"></a></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title=" MSCRM-ADDONS overview " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure1.png"> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 1: MSCRM-ADDONS overview</em> </div> </div> <p>&nbsp;</p> <p>When GetStarted-page of TelephoneIntegration opens, please switch to the Advanced-Tab.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" TI GetStarted " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure2.png"> <img alt=" TI GetStarted " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure2.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 2: TI GetStarted </em> </div> </div> <p>&nbsp;</p> <p>To view the Field.xml-settings,&nbsp;select the [Show]-button</p> <p><a title=" TI Advanced Settings " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure3.png" style="background-color: #ffffff;"><img alt=" TI Advanced Settings " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure3.png" /></a></p> <p><a title=" TI Advanced Settings " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure3.png" style="background-color: #ffffff;"></a></p> <p><a title=" TI Advanced Settings " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure3.png" style="background-color: #ffffff;"></a></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title=" TI Advanced Settings " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure3.png"> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 3: TI Advanced Settings </em> </div> </div> <p>&nbsp;</p> <p>The Fields.xml-window opens and displays the Settings-Code, highlighted in yellow in the figure below.<br /> Now you can copy this text for example to send it to our Support-Team.</p> <p><a title=" Fields XML " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure4.png" style="background-color: #ffffff;"><img alt=" Fields XML " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure4.png" /></a></p> <p><a title=" Fields XML " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure4.png" style="background-color: #ffffff;"></a></p> <p><a title=" Fields XML " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure4.png" style="background-color: #ffffff;"></a></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title=" Fields XML " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure4.png"> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 4: Fields XML<br /> <br /> </em></div> </div> <p><span style="color: #ff0000;">Please note: Do not change the value manually.</span><br /> Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.</p> <p>To close the window, please click the [Cancel]-button.</p> <p>&nbsp;</p> <p><strong><span style="color: #0077b3;">If you have not received the desired result, please try the other way:​</span></strong></p> <p>​</p> <p>2)</p> <p>Navigate to Settings &gt; MSCRM-ADDONS &gt; Products &gt; TelephoneIntegration in Dynamics 365.&nbsp;<br /> <br /> Then open the SettingKeys.&nbsp;&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys " href="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure5.png"> <img alt=" MSCRM-ADDONS.com Products TelephoneIntegration Settingskeys " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_open_the_fields-xml_settings_in_Dynamics_365/Figure5.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 5: MSCRM-ADDONS.com Products TelephoneIntegration <g class="gr_ gr_20 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="20" data-gr-id="20">Settingskeys</g> </em> </div> </div> <p>&nbsp;</p> <p>There, you will find the fields.xml value.<br /> <br /> <span style="color: #ff0000;">Please note: Do not change the value manually.</span><br /> Instead, use the TelephoneIntegration Server Configuration Tool in order to change the value.</p> <p><span style="font-size: 13px;"><span style="background-color: #fcfcfc; text-align: justify; color: #7f7f7f;"><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to</span><span style="background-color: #fcfcfc; text-align: justify; color: #000000;">&nbsp;</span><a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc; text-align: justify;">support@mscrm-addons.com</a><span style="background-color: #fcfcfc; text-align: justify; color: #000000;">.</span></span><br /> <br /> <br /> </p>10150How to activate per User Licensing in Dynamics 365https://www.mscrm-addons.com/Blog/PostId/10147/how-to-activate-per-user-licensing-in-dynamics-365*General*,ActivityTools (AT),DCP 2016,DocumentsCorePack (DCP),DCP 365,GroupCalendar (GC),PowerSearch (PS),SmartBar (SB),TelephoneIntegration (TI),TI 365Fri, 24 Aug 2018 10:24:43 GMT<p style="text-align: justify;">This article outlines how to activate a per User License in Dynamics&nbsp;365 for <strong>ActivityTools, GroupCalendar, PowerSearch, SmartBar <g class="gr_ gr_80 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="80" data-gr-id="80">and</g> TelephoneIntegration.</strong></p> <p style="text-align: justify;"><span style="color: #777777;">For <strong>DocumentsCorePack</strong> the first steps are the same. Please follow the link when you will be asked for.</span></p> <p style="text-align: justify;"><span>When using &ldquo;per User&rdquo; licensing, it is mandatory to enable all users that should be licensed within Dynamics&nbsp;365.&nbsp;Licenses for TelephoneIntegration are always per User. It is also possible to have per User licenses for ActivityTools, GroupCalendar, PowerSearch <g class="gr_ gr_77 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="77" data-gr-id="77">and</g> SmartBar.<br /> This example concerns the TelephoneIntegration license.</span></p> <p style="text-align: justify;"><span>To check the license after installing via the License Manager please go to <strong>CRM-&gt;Settings-&gt;MSCRM-<g class="gr_ gr_71 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="71" data-gr-id="71">ADDONS</g>-Tab.</strong><br /> Now choose the Addon you want to check the License for. In this case, we select&nbsp;TelephoneIntegration.<span style="white-space: pre;"> </span></span></p> <p style="text-align: justify;"><span><span style="white-space: pre;"></span>If you want to select&nbsp;<strong>DocumentsCorePack</strong><span style="text-decoration: underline;"><strong>,</strong></span><strong>&nbsp;</strong><strong><a href="#Figure4">please click here</a></strong><strong><span style="color: #0077b3;"></span></strong>.</span></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Addon overview " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure0.png"> <img alt=" Addon overview" width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure0.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 1: <g class="gr_ gr_268 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="268" data-gr-id="268">MSCRM-<g class="gr_ gr_267 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="267" data-gr-id="267">ADDONS</g></g> overview</em></div> </div> <p><span>&nbsp;</span></p> <p style="text-align: justify;"><span>When the Get Started-page of&nbsp;TelephoneIntegration opens, please navigate to the Licensing-Tab.&nbsp;</span>It often occurs, that after installing the license via the License Manager a window appears that looks like in the figure below:&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Activate per User license " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure1.png"> <img alt=" Activate per User license" width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure1.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 2: Activate per User license</em> </div> </div> <p>&nbsp;</p> <p style="text-align: justify;"><span>After installing the new license, the </span><span style="font-size: 24px; color: #0077b3;">❶</span><span> access is denied. This is due to the fact, that the user, that is running the license manager (usually an admin) itself is not a licensed user at this point. Click on the </span><span style="font-size: 24px; color: #0077b3;">❷</span><span> <strong>[Activate Users]</strong>-button to enable specific users.</span></p> <p style="text-align: justify;"><span><br /> </span>In the window below, you can select the users, that should be licensed within Dynamics 365.&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Select the users you want to activate " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure2.png"> <img alt="Select the users you want to activate " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure2.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 3: Select the users you want to activate </em> </div> </div> <p>&nbsp;</p> <p style="text-align: justify;"><span>After enabling users to use our addon, the red cross is gone, and the user account has changed due to the number of activated users. As you can see below, there are three <g class="gr_ gr_75 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="75" data-gr-id="75">of ten</g> users enabled to use TelephoneIntegration.</span></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"> <a title=" Valid license " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure3.png"> <img alt=" Valid license " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure3.png" id="Figure4" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 4: Valid license </em> </div> </div> <p>&nbsp;</p> <p><strong style="text-align: justify;"><span style="color: #0077b3;"><br /> How to activate a per User License in Dynamics&nbsp;365 for</span></strong><span style="text-align: justify;">&nbsp;</span><strong style="text-align: justify;"><span style="color: #0077b3;">DocumentsCorePack</span></strong></p> <p style="text-align: justify;">Here we select&nbsp;<span>DocumentsCorePack.</span></p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Addon overview - DCP " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure5.png"> <img alt=" Addon overview - DCP" width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure5.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 5: Addon overview - DCP</em></div> </div> <p><span>&nbsp;</span></p> <p>Licenses for DocumentsCorePack-ClientBased are usually per User.<br /> It is also possible to have per User licenses for DocumentsCorePack_ServerBased (from <span>Small to Enterprise&nbsp;</span>package).</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" DCP - Get Started-page " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure6.png"> <img alt=" DCP - Get Started-page " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure6.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"> <em>Figure 6: DCP - Get Started-page </em> </div> </div> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;">When the Get Started-page of DocumentsCorePack opens, please choose, if you want to activate Client license or Server license and go to the accordingly tab.<br /> It often occurs, that after installing the license via the License Manager a window appears that looks like in the figure below:</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" DCP - Activate per User license" href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure7.png"> <img alt=" DCP - Activate per User license" width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure7.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 7: DCP - Activate per User license</em> </div> </div> <p>&nbsp;</p> <p style="text-align: justify;">After installing the new license, the <span style="font-size: 24px; color: #0077b3;">❶</span> access is denied. This is due to the fact, that the user, that is running the license manager (usually an admin) itself is not a licensed user at this point. Click on the<span style="font-size: 24px; color: #0077b3;"> ❷</span><strong> [Activate Users]</strong>-button to enable specific users.<br /> In the window below, you can select the users, that should be licensed within Dynamics 365.&nbsp;</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Select the users you want to activate " href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure2.png"> <img alt="Select the users you want to activate " width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure2.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 8: DCP - Select the users you want to activate</em></div> </div> <p>&nbsp;</p> <p style="text-align: justify;">After enabling users to use our addon, the red cross is gone, and the user account has changed due to the number of activated users. As you can see below, there are three <g class="gr_ gr_74 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="74" data-gr-id="74">of ten</g> users enabled to use TelephoneIntegration.</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" DCP - Valid license" href="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure9.png"> <img alt=" DCP - Valid license" width="40%" class="img-responsive" src="/Portals/0/Blog/How_to_activate_per-User_licensing_in_Dynamics_365/Figure9.png" /> </a> </div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <em>Figure 9: DCP - Valid license</em> </div> </div> <p>&nbsp;</p> <p><span style="font-size: 13px;"><strong><span>That&rsquo;s it!</span></strong><span style="background: white;">&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to<span style="color: #777777;">&nbsp;</span><span style="padding: 0cm; border: 1pt none windowtext; color: #0077b3;"><a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</span></span></span></p>10147Licensing Guide for Microsoft Dynamics 365https://www.mscrm-addons.com/Blog/PostId/10090/licensing-guide-for-microsoft-dynamics-365*General*,ActivityTools (AT),AT 365,AttachmentExtractor (AE),AE 365,DocumentsCorePack (DCP),DCP 365,GroupCalendar (GC),GC 365,PowerSearch (PS),PS 365,SmartBar (SB),SB 365,TelephoneIntegration (TI),TI 365Tue, 29 May 2018 16:59:03 GMT<p style="text-align: justify;">This blog article is intended to guide you through the usage of the License Manager for Dynamics 365. The License Manager allows you to manage your existing licenses and is part of the MSCRM-ADDONS installation.</p> <p style="margin-bottom: 10pt; text-align: justify;">There are two ways to get the License information:</p> <p style="text-align: justify;"><span>1) T</span><span>he Web License Manager<br /> </span>&nbsp; &nbsp; The web license manager has been designed to facilitate the installation of license keys within Dynamics 365.</p> <p style="text-align: justify;"><span>2)&nbsp;</span><span>The Local License Manager<br /> </span>&nbsp; &nbsp;The local license manager is accessible as a standalone application or from the main configuration tool of&nbsp;<g class="gr_ gr_129 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" id="129" data-gr-id="129">the</g><br /> <g class="gr_ gr_129 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Style multiReplace" id="129" data-gr-id="129">&nbsp; &nbsp; addon</g>.&nbsp;</p> <p style="text-align: justify;"><span style="font-size: 24px;"><strong><br /> </strong></span></p> <p style="text-align: center;"><span style="font-size: 24px; color: #0077b3;"><strong><span style="font-size: 24px;">1. The Web License Manager</span></strong></span></p> <p style="text-align: justify;">Open your Dynamics 365 Settings, navigate to MSCRM-ADDONS-section and click on the addon you want to manage the license for e. g. ActivityTools.&nbsp;</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Dynamics 365 Settings – MSCRM-ADDONS-section " href="/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure1_mscrm_section.png"> <img alt="Dynamics 365 Settings – MSCRM-ADDONS-section" width="686" height="178,5" class="img-responsive" src="/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure1_mscrm_section.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: Dynamics 365 Settings &ndash; MSCRM-ADDONS-section</em></div> </div> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;">The main configuration window provides you with a few tabs that allow you to configure your addon in general, in this example ActivityTools. Please navigate to the Licensing-tab (highlighted in yellow below).&nbsp;</p> <p style="text-align: justify;"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Licensing - ActivityTools" href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure2_Licensing_tab.png"><img alt="Licensing - ActivityTools" width="408" height="80" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure2_Licensing_tab.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">Figure 2: Licensing - ActivityTools</div> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">In the so opened ActivityTools Web License Manager, you are provided with all information regarding your license.&nbsp;</p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="Licensing window - ActivityTools " href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure3_AT_Licensing_window.png"><img alt="Licensing window - ActivityTools" width="455,5" height="370" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure3_AT_Licensing_window.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">Figure 3: Licensing window - ActivityTools</div> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="font-size: 24px; color: #0077b3;">❶&nbsp;</span><span style="color: #0077b3;"><strong><span style="font-size: 16px;">Product information&nbsp;</span></strong></span><br /> Provides you with the current version number of your selected addon, in this case, ActivityTools.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="font-size: 24px; color: #0077b3;"><span style="font-size: 24px;">❷</span><span style="font-size: 16px;">&nbsp;</span></span><strong><span style="font-size: 16px; color: #0077b3;">Current system information</span></strong><br /> Summary of your current license state. The red background indicates an issue with your license. In this example, your license has expired. For more information to possible license state, have a look at the corresponding&nbsp;<a href="http://www.mscrm-addons.com/Portals/0/Licensing_Guide_February2018.pdf?ver=2018-03-30-102054-620">Licensing Guide</a> documentation.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="font-size: 24px; color: #0077b3;"><span style="font-size: 24px;">❸</span><span style="font-size: 16px;">&nbsp;</span></span><strong><span style="font-size: 16px; color: #0077b3;">License status</span></strong><br /> Provides you with a deeper insight into your license status.&nbsp; In this case, it is invalid because the license has expired.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="font-size: 24px; color: #0077b3;">❹&nbsp;</span><strong><span style="font-size: 16px; color: #0077b3;">General license information</span></strong><br /> Displays details about the expiration date, version <g class="gr_ gr_137 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="137" data-gr-id="137">and</g> user count.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="font-size: 24px; color: #0077b3;"><span style="font-size: 24px;">❺</span><span style="font-size: 16px;">&nbsp;</span></span><strong><span style="font-size: 16px; color: #0077b3;">Install license</span></strong><br /> Please click the<strong> [Install license]</strong>-button to install a new license.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #0077b3;"><strong><span style="font-size: 16px;">How to install a license</span></strong></span><br /> By clicking the [Install license]-button, you are provided with the Install license dialog (Figure 4). Follow the instructions carefully and insert your license key, which can be found in the email you have received from our support team.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="Install license window " href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure4_Install_license_window.png"><img alt="Install license window" width="439,5" height="358,5" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure4_Install_license_window.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">Figure 4: Install license window</div> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">There are two different kinds of licenses&nbsp; - the paid license and the subscription license. Depending on which license you choose, please follow the instructions. More information about the different licenses can be found in the&nbsp;<a href="http://www.mscrm-addons.com/Portals/0/Licensing_Guide_February2018.pdf?ver=2018-03-30-102054-620" style="background-color: #ffffff;">Licensing Guide</a><span>&nbsp;documentation in the corresponding chapter.</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span><br /> </span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: center;"><span style="font-size: 24px; color: #0077b3;"><strong>&nbsp;<span style="font-size: 24px;">The Local License Manager&nbsp;</span></strong></span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span> </span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span>&nbsp;The local license manager is accessible as a standalone application or from the main configuration tool of&nbsp;the addon. There are two ways to open the License Manager:&nbsp;</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">1) Search for "License Manager - Dynamics 365" in the start pane and press <strong>[Enter]</strong> to start the program.&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="Start Pane – Search for License Manager" href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure5_start_pane.png"><img alt="Start Pane – Search for License Manager" width="300,5" height="182,5" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure5_start_pane.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">Figure 5:&nbsp;<span>Start Pane &ndash; Search for License Manager</span></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span> </span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">OR</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}">2) Open the Organization overview, select an organization and click on License Manager (highlighted in yellow).</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span> </span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="Organization overview" href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure6_Organization_overview.png"><img alt="Organization overview" width="544,5" height="276,5" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure6_Organization_overview.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">Figure 6: Organization overview&nbsp;</div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">&nbsp; &nbsp;</p> <p style="margin-bottom: 10pt; text-align: justify;">Anyway, after the starting process, the window (see screenshot below) pops up:&nbsp;</p> <p style="margin-bottom: 10pt; text-align: justify;"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="License Manager Overview" href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure7_LM_Overview.png"><img alt="License Manager Overview" width="470,5" height="348" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure7_LM_Overview.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">Figure 7: License Manager Overview<br /> <span style="color: #0077b3;"><br /> </span></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #0077b3;"><span style="font-size: 24px; color: #0077b3;">❶</span><span style="font-size: 16px;">&nbsp;</span></span><span style="color: #0077b3;"><strong><span style="font-size: 16px;">Installed products</span></strong></span><br /> <span>This list provides you with an overview of all the MSCRM-<g class="gr_ gr_138 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="138" data-gr-id="138">ADDONS</g> products you have installed. Select a product to get the license details on the right side. In this case for ActivityTools.&nbsp;A green check, next to an add-on icon, means that its license is valid. A cross symbolizes an invalid license.&nbsp;</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="font-size: 24px; color: #0077b3;">❷</span><span style="font-size: 16px;">&nbsp;<strong><span style="color: #0077b3;">Current system information</span></strong></span><br /> Summary of your current license state. The&nbsp;<span>green background indicates a valid license.&nbsp;</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #4f81bd;"><span style="font-size: 24px; color: #0077b3;">❸</span><strong><span style="font-size: 16px;">&nbsp;</span><span style="color: #0077b3;"><span style="font-size: 16px;">General license information</span><br /> </span></strong></span>Displays details about the expiration date, version&nbsp;<g class="gr_ gr_143 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" id="143" data-gr-id="143">and</g>&nbsp;user count.&nbsp;&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: left;"><span style="font-size: 24px; color: #0077b3;">❹</span>&nbsp;<span style="color: #0077b3;"><strong><span style="font-size: 16px;">License status</span></strong></span><br /> <span>Provides you with a deeper insight into your license status.&nbsp;&nbsp;</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #4f81bd;"><span style="font-size: 24px; color: #0077b3;"><g class="gr_ gr_145 gr-alert gr_tiny gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="145" data-gr-id="145">❺</g>&nbsp;</span><strong><span style="font-size: 16px; color: #0077b3;">Select license file</span></strong></span><br /> <span>On click, a file dialog will open which allows you selecting a license file.&nbsp;</span><span style="text-align: justify;">After selecting a file, the License Manager will analyze the license and show its information in a new dialog, like you can see below. To finish the installation, click on the </span><strong style="text-align: justify;">[Install this]</strong><span style="text-align: justify;">-button.&nbsp;</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="License preview" href="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure8_License_preview.png" style="background-color: #ffffff; text-align: justify;"><img alt="License preview" width="318" height="327,5" class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/Licensing_Guide_Dynamics365/Figure8_License_preview.png" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">Figure 8: License preview</div> <p><strong style="color: #0077b3; font-size: 2.2em; letter-spacing: -1px; text-align: justify;"><span style="font-size: 16px;">&nbsp;<br /> </span></strong><strong style="color: #0077b3; font-size: 2.2em; letter-spacing: -1px; text-align: justify;"><span style="font-size: 16px;">Upgrading your license</span></strong></p> <p style="text-align: justify;">To update or upgrade your license, you have two options:</p> <p style="text-align: justify;">1) <strong>Purchase a new license</strong> <strong>or an upgrade license</strong> directly in our online shop:<br /> <a href="http://www.mscrm-addons.com/OnlineShop/tabid/80/language/de-DE/Default.aspx" style="background-color: #ffffff;">http://www.mscrm-addons.com/OnlineShop/tabid/80/language/de-DE/Default.aspx</a></p> <p style="text-align: justify;">OR</p> <p style="text-align: justify;">2) <strong>Contact our support</strong>&nbsp;</p> <p style="text-align: justify;">​</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="font-size: 13px;"><span style="color: #565656;"><strong>That&rsquo;s it!</strong>&nbsp;</span>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</span></p> <div>&nbsp;</div> <br /> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">​</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">​</p>10090TelephoneIntegration for Dynamics 365 - Extended Featureshttps://www.mscrm-addons.com/Blog/PostId/10055/telephoneintegration-for-dynamics-365-extended-featuresTelephoneIntegration (TI),TI 365Mon, 19 Mar 2018 13:13:32 GMT<span style="font-size: 18px;"><strong>Power Dialing</strong></span> <p>This article outlines how you can activate the Power Dialing functionality of TelephoneIntegration<span>&nbsp;for Dynamics 365</span>. The steps described are relevant if you installed TelephoneIntegration from Microsoft AppSource or if you use the Web Configuration.</p> <p>Enabling this feature will enhance the Campaign Activity entity with an additional &ldquo;Power Dialing&rdquo; form section. And will add the &ldquo;Create Power Dialing list&rdquo; button to the entities Account, Contact and Lead.</p> <span style="font-size: 14px;"><strong>Install Solutions</strong></span> <p>After enabling the Power Dialing setting inside the Web Configuration you will have to install the&nbsp;<span>TelephoneIntegrationPowerDialing</span> solution.</p> <p>Please follow these steps to install the solutions:</p> <ul> <li>Download the solutions zip file (<a href="https://mscrmaddons.blob.core.windows.net/downloads/ExtendedFeatures/TelephoneIntegration%20for%20Dynamics%20365%20v9_ExtendedSolutions.zip">Download Link</a>):</li> <li>Unzip the downloaded "TelephoneIntegration for Dynamics 365 v9_ExtendedSolutions.zip" file and you will find two solutions (TelephoneIntegrationPowerDialing.zip ,TelephoneIntegrationServerCore.zip)</li> <li>Open Dynamics 365 -&gt; Advanced Settings -&gt; Settings -&gt; Solutions -&gt; hit &ldquo;Import&rdquo;</li> <li>I​<span>n the popping up dialog select the &ldquo;TelephoneIntegrationServerCore.zip&rdquo; file and follow the wizard.</span></li> <li>Once done, reproduce this process. This time select the &ldquo;TelephoneIntegrationPowerDialing.zip&rdquo; and follow the wizard.​</li> </ul> <p>​​&nbsp;</p> <p>​<img alt="" src="http://www.mscrm-addons.com/Portals/0/Blog/TelephoneIntegration%20for%20Dynamics%20365%20-%20Extended%20Features/TIPDImportSol.PNG?ver=2018-03-19-095616-677" /></p> <p><strong>Note:</strong> Please check that the version contained in the update is bigger than the one you currently have installed and if it&rsquo;s really necessary to import the solution. In this example we have the same solution already installed and therefore we will not need to import this solution.</p>10055How to create a SettingsKey manually in MS Dynamics 365https://www.mscrm-addons.com/Blog/PostId/10031/how-to-create-a-settingskey-manually-in-ms-dynamics-365AutoMerge (AM),DocumentsCorePack (DCP),DCP 2015 / 2016,DCP 365,TelephoneIntegration (TI),TI 2015 / 2016,TI 365Wed, 02 Aug 2017 12:45:27 GMT<p style="text-align: justify;"><span style="color: #777777;">So</span><span style="color: #777777;">metimes you may be asked to create a new <g class="gr_ gr_60 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="60" data-gr-id="60">settingskey</g>&nbsp;for one of our products - for example, if we develop a customization for you or if a special configuration is needed, etc.&nbsp;</span></p> <p style="text-align: justify;"><span style="color: #777777;">To do so, please follow the six easy steps below.&nbsp;</span></p> <p style="text-align: justify;"><span style="color: #777777;"><strong><g class="gr_ gr_58 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" id="58" data-gr-id="58">Addons</g>:</strong> AutoMerge, DocumentsCorePack, TelephoneIntegration&nbsp;</span></p> <p style="text-align: justify;"><span style="color: #777777;"><strong>Step-by-step: How to create a SettingsKey manually in MS CRM 2016 or MS Dynamics 365</strong></span></p> <p style="text-align: justify;"><span style="color: #777777;"><strong>1. </strong>Open your Dynamics 365 in your Browser.&nbsp;</span></p> <p style="text-align: justify;"><span style="color: #777777;"><strong>2.</strong> Go to Settings within&nbsp;the Dynamics 365 navigation. &nbsp;</span></p> <p style="text-align: justify;"><span style="color: #777777;"> </span></p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Settings in the Dynamics 365 navigation " href="/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure1_Settings.png"> <img alt="Settings in the Dynamics 365 navigation " class="img-responsive" src="/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure1_Settings.png" width="421" height="78" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em><span style="color: #777777;">Figure 1: Settings in the Dynamics 365 navigation</span></em></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #777777;"><em>&nbsp;&nbsp;</em></span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #777777;"><em></em></span><em><span style="color: #777777;"><strong>3.</strong>&nbsp;<span style="background-color: #fcfcfc;">Within the settings, navigate to&nbsp;</span><span style="background-color: #fcfcfc;">MSCRM-ADDONS.com Products</span><span style="background-color: #fcfcfc;">&nbsp;in the&nbsp;</span><span style="background-color: #fcfcfc;">Extensions</span><span style="background-color: #fcfcfc;">-area of the sitemap.</span></span></em></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em> </em></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em><a title="MSCRM-ADDONS.com Products " href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure2_Products.png"><img alt="MSCRM-ADDONS.com Products " class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure2_Products.png" width="421" height="78" /></a></em></div> <em> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #777777;">Figure 2:&nbsp;<span style="background-color: #fcfcfc;">MSCRM-ADDONS.com Products</span></span></div> </em> <p><span style="color: #777777;"><br /> </span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="color: #777777;"><em> </em></span></p> </div> <p style="text-align: justify;"><span style="background-color: #fcfcfc; color: #777777;"><strong>4.</strong></span><span style="background-color: #fcfcfc; color: #777777;"><strong>&nbsp;</strong>Open the product record for which you need to create a new <g class="gr_ gr_51 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="51" data-gr-id="51">settingskey</g> for with a <g class="gr_ gr_52 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="52" data-gr-id="52">double click</g> on it.</span></p> <p style="text-align: justify;"><span style="background-color: #fcfcfc; color: #777777;"> </span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="background-color: #fcfcfc;"><a title="Overview of MSCRM-ADDONS.com Products " href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure3_Products_Overview.png"><img alt="Overview of MSCRM-ADDONS.com Products " class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure3_Products_Overview.png" width="421" height="78" /></a></span></div> <p style="text-align: justify;"> <span style="background-color: #fcfcfc;"> </span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="background-color: #fcfcfc; color: #777777;">Figure 3:&nbsp;<span style="background-color: #fcfcfc;">&nbsp;Overview of MSCRM-ADDONS.com Products</span></span></div> <span style="background-color: #fcfcfc; color: #777777;"> </span> <p>&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="background-color: #fcfcfc;"><span style="background-color: #fcfcfc; color: #777777;"><strong>5.</strong></span><span style="background-color: #fcfcfc; color: #777777;"><strong>&nbsp;</strong>A new window opens. Within this new window, go to the button on the right side, highlighted in yellow and click on it to see all records associated with this view.</span></span></p> <p style="text-align: justify;"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="Associated records button" href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure4_Associated_Records_Button.png"><img alt="Associated records button " class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure4_Associated_Records_Button.png" width="421" height="78" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="color: #777777;">Figure 4: &nbsp;Associated records button&nbsp;</span></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="color: #777777;"> </span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="color: #777777;">After clicking the button, you are provided&nbsp;with the window below. Here you can see a list of all the&nbsp;<g class="gr_ gr_55 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="55" data-gr-id="55">settingskeys</g>. By clicking the<strong> [ADD NEW MSCRM-ADDONS.com Settingkeys]</strong>-button you can create a new <g class="gr_ gr_56 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="56" data-gr-id="56">settingskey</g>.&nbsp;</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"> </p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><a title="View/add settingskeys of/to a MSCRM-ADDONS.com product" href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure5_Vilew_Settingskeys.png"><img alt="View/add settingskeys of/to a MSCRM-ADDONS.com product " class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure5_Vilew_Settingskeys.png" width="421" height="78" /></a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="color: #777777;">Figure 5: View/add <g class="gr_ gr_50 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="50" data-gr-id="50">settingskeys</g>&nbsp;of/to <g class="gr_ gr_57 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="57" data-gr-id="57">a MSCRM-ADDONS.com</g> product</span></div> <p style="text-align: justify;">&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="color: #000000;"><strong><span style="background-color: #fcfcfc; color: #777777;">&nbsp;6.</span></strong><span style="color: #777777;"><span style="background-color: #fcfcfc; color: #777777;"><strong>&nbsp;</strong>A new window opens. In this window, you have to define the name of the <g class="gr_ gr_53 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="53" data-gr-id="53">settingskey</g> in the&nbsp;</span><span style="background-color: #fcfcfc; color: #777777;">Name</span><span style="background-color: #fcfcfc; color: #777777;">-field&nbsp;</span><br style="background-color: #fcfcfc;" /> <span style="background-color: #fcfcfc; color: #777777;">and the value</span><span style="background-color: #fcfcfc; color: #777777;">&nbsp;in the&nbsp;</span><span style="background-color: #fcfcfc; color: #777777;">KeyValue</span><span style="background-color: #fcfcfc; color: #777777;">-field. Once done, save and close your settings.&nbsp;</span></span></span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="background-color: #fcfcfc;"><a title="Create a new settingskey for a MSCRM-ADDONS.com product" href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure6_Create_new_Settingskey.png"><img alt="Create a new settingskey for a MSCRM-ADDONS.com product " class="img-responsive" src="http://www.mscrm-addons.com/Portals/0/Blog/How_to_create_a_SettingsKey_manually_in_MSDyn365/Figure6_Create_new_Settingskey.png" width="421" height="78" /></a></span></div> <p style="text-align: justify;"> <span style="background-color: #fcfcfc;"> </span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><span style="background-color: #fcfcfc; color: #777777;">Figure 6: View/add&nbsp;<g class="gr_ gr_49 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace" id="49" data-gr-id="49">settingskeys</g>&nbsp;of/to&nbsp;<g class="gr_ gr_59 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" id="59" data-gr-id="59">a MSCRM-ADDONS.com</g>&nbsp;product</span></div> <span style="background-color: #fcfcfc;"> </span> <p>&nbsp;</p> <p style="background-color: #fcfcfc; text-align: justify;"><span style="color: #ff0000;"><strong>Please note:</strong> <span style="color: #777777;">If the new key is intended for a client application like DocumentsCorePack or TelephoneIntegration,&nbsp;</span></span><span style="color: #777777;">you need to restart the Client application.</span></p> <p style="background-color: #fcfcfc; text-align: justify;"><span style="color: #777777;">Otherwise, the setting will not be applied to the Client.</span></p> <p style="background-color: #fcfcfc; text-align: justify;"><span style="color: #777777;"> </span></p> <p style="background-color: #fcfcfc; text-align: justify;"><span style="color: #777777;"> </span></p> <p style="background-color: #fcfcfc; text-align: justify;"><span style="color: #777777;"> </span></p> <p style="background-color: #fcfcfc; text-align: justify;"><span style="font-size: 13px;"><span style="color: #777777;"><strong>That&rsquo;s it!</strong></span><span style="color: #777777;">&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">&nbsp;</p> <div style="text-align: justify;"><span><br /> </span></div> <br /> <p style="text-align: justify;">&nbsp;</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">​</p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;"><span style="background-color: #fcfcfc;"> </span></p> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}" style="text-align: justify;">​</p>10031Dialing rules for TelephoneIntegration Client users https://www.mscrm-addons.com/Blog/PostId/9997/dialing-rules-for-telephoneintegration-client-usersTelephoneIntegration (TI),TI 2015 / 2016,TI 365Tue, 07 Mar 2017 12:40:55 GMT<p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">Dialing rules are used to define telephone numbers and number masks for calls (regional, national and international). Each dialing rule determines the types of calls that can be made. Supported by two examples, this article outlines how to correctly configure the dial rule entry when using TelephoneIntegration (TI) Client.&nbsp;</p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">The following 4 numbers are crucial when creating a new dialing rule in TI Client. So it is very important that you know your<br /> CountryCode​<br /> ExitCode<br /> AreaCode<br /> TrunkCode</p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: 18px;">Example 1</span><br /> <span style="font-size: 13px;">Before we create a dialing rule for Graz, Austria we need to know, that the following rules apply for that country/town:</span><br /> <span style="font-size: small; color: #666666;">CountryCode​ = 43</span><br style="color: #666666;" /> <span style="font-size: small; color: #666666;">ExitCode = 00</span><br style="color: #666666;" /> <span style="font-size: small; color: #666666;">TrunkCode = 0</span><br style="color: #666666;" /> <span style="font-size: small; color: #666666;">AreaCode = 316<br /> </span><span style="font-size: small;">OutsideAccess = 0<br /> <span style="color: #ff0000;">Please note:</span> The OutsideAccess number depends on the local companies' phone system, which means that it can vary.&nbsp;</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">Example A: <br /> We want to contact someone in Graz. (0316/123456789)<br /> So all we need to dial is the OutsideAccess + the telephone number<br /> The number we would have to dial is 0 123456789. </p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">Example B: &nbsp;<br /> <span style="color: #666666;">We want to contact someone in Salzburg, which is an Austrian city (famous for Mozart). (0662/123456789)</span><br style="color: #666666;" /> <span style="color: #666666;">So all we need to dial is the OutsideAccess + the TrunkCode + Salzburg's Area Code + the telephone number</span><br style="color: #666666;" /> <span style="color: #666666;">The number we would have to dial is 0 0 662 123456789.</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="color: #666666;"></span>Example C:&nbsp;<br /> <span style="color: #666666;">We want to contact someone in Atlanta, Georgia. (0404/123456789)</span><br style="color: #666666;" /> <span style="color: #666666;">So all we need to dial is the OutsideAccess + Austria's ExitCode + the USA CountryCode + Atlanta's Area Code + the telephone number</span><br style="color: #666666;" /> <span style="color: #666666;">The number we would have to dial is 0 00 1 404 123456789.</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: 18px;">Example 2:</span><br /> Before we create a dialing rule for Atlanta, Georgia (USA) we need to know, that the following rules apply for that country/town:<br /> CountryCode​ = 1<br /> ExitCode = 011<br /> TrunkCode = 1<br /> AreaCode = 404<br /> <span>OutsideAccess = 9<br /> <span style="color: #ff0000;">Please note:</span>&nbsp;The OutsideAccess number depends on the local companies' phone system, which means that it can vary.&nbsp;</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">Example A:&nbsp;<br /> We want to contact someone in Atlanta. (0404/123456789)<br /> So all we need to dial is the OutsideAccess + the telephone number<br /> The number we would have to dial is 9 123456789.</p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">Example B: &nbsp;<br /> We want to contact someone in New York (famous for the Statue of Liberty). (0917/123456789)<br /> So all we need to dial is the OutsideAccess + the TrunkCode + New York's Area Code + the telephone number<br /> The number we would have to dial is 9 1 917 123456789.</p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;">Example C:&nbsp;<br /> We want to contact someone in Graz, Austira. (0316/123456789)<br /> So all we need to dial is the OutsideAccess + the US ExitCode + Austria's CountryCode + the Area Code of Graz + the telephone number<br /> The number we would have to dial is 9 011 43 316 123456789.</p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: large;">How to activate dialing rules in TI Client?</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: small;"></span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: small; color: #666666;">This example outlines how to create a settingskey for a number that is from the United States.&nbsp;<span style="color: #666666;">If you haven't created a settingskey yet, please have a look at&nbsp;</span><a href="http://www.mscrm-addons.com/LinkClick.aspx?link=%2fBlog%2fPostId%2f9754%2fhow-to-create-a-settingskey-manually-in-ms-dynamics-crm-2013-crm-2015&amp;tabid=165&amp;portalid=0&amp;mid=2185" style="background-color: #ffffff;">this blog article</a><span style="color: #666666;">.&nbsp;</span></span><span style="font-size: small;">To enable this logic, you must create the below settingskey:</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: small;">HKEY_CURRENT_USER\Software\PTM EDV-Systeme\TelephoneIntegrationclient2011<br /> </span><span style="font-size: small;">String value: BasicPreprocessing<br /> </span><span style="font-size: small;">Data value: true<br /> </span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: 13px;">The US has the country code 1, the exit code 011 and the trunk code 1. So, we must add 2 new registry string values:<br /> <br /> String Value: TrunkCode<br /> Data Value: 1<br /> </span><span style="font-size: small;"><br /> String Value: ExitCode<br /> </span><span style="font-size: small;">Data Value: 011</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: 13px;">As soon as you have finished, do not forget to save your settings and restart the TelephoneIntegration Client.&nbsp;</span></p> <p style="color: #666666; margin-top: 1.5em; margin-bottom: 1.5em;"><span style="font-size: 13px;"><strong>That's it! </strong>We appreciate your feedback! Please share your thoughts by sending an e-Mail to <a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</span></p>9997Call recording feature for TelephoneIntegration https://www.mscrm-addons.com/Blog/PostId/9992/call-recording-feature-for-telephoneintegrationTelephoneIntegration (TI),TI 2015 / 2016,TI 365Mon, 20 Feb 2017 16:11:43 GMT<p style="margin-bottom: 10pt;"><span>TelephoneIntegration Client offers the possibility to record and store phone calls in Microsoft Dynamics 365 (CRM). This article outlines how to use this feature. &nbsp;</span></p> <p style="margin-bottom: 10pt;"><span><span style="color: #ff0000;">Please note:</span> The feature only works with SIP Client and was built as an 'always store'-option</span></p> <p style="margin-bottom: 10pt;"><span><span style="font-size: 18px;"><strong>How to activate the call recording feature</strong></span><br /> First, please make sure that you have a local registry key called 'PhoneActionMode' with the value 'true' under&nbsp;<br /> HKEY_CURRENT_USER\Software\PTM EDV-Systeme\TelephoneIntegrationclient 2011</span></p> <p style="margin-bottom: 10pt;"><span>If you do not have it, simply create a new settingskey.&nbsp;<br /> To do so, please navigate to Settings &gt; MSCRM-ADDONS.com Products and select TelephoneIntegration with a click on it. </span></p> <p style="margin-bottom: 10pt;"><span>Next, click on the <strong><em>[Add New MSCRM-ADDONS.com Settingskey]</em></strong>-button in the command bar. </span></p> <p style="margin-bottom: 10pt;"><span>In the so opened window, insert the following data:<br /> <br /> Name&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; PhoneActionMode<br /> IsCached &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Yes<br /> KeyValue&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; True</span></p> <p style="margin-bottom: 10pt;"><span>For some more detailed information on how to create a settingskey manually, please have a look at this <a href="http://www.mscrm-addons.com/Blog/PostId/9754/How-to-create-a-SettingsKey-manually-in-MS-Dynamics-CRM-2013-CRM-2015">blog article</a>.&nbsp;</span></p> <p style="margin-bottom: 10pt;"><span>This action creates a new context menu item called 'Phone Action &gt; Record'.</span></p> <p style="margin-bottom: 10pt;"><span style="font-size: 18px;"><strong>How to use the call recording feature&nbsp;<br /> </strong></span>This action creates a new context menu item called 'Phone Action &gt; Record'.<br /> In order to activate the record functionality, simply click on record whenever you would like to record a call.&nbsp;<br /> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Phone Action &gt; Record" href="/Portals/0/Blog/TI_PhoneActionMode/Phone_Action_record1.png?ver=2017-02-20-155214-707"> <img alt="" class="img-responsive" src="/Portals/0/Blog/TI_PhoneActionMode/Phone_Action_record1.png?ver=2017-02-20-155214-707" /> </a> </div> Figure 1: Phone Action &gt; Record</p> <p style="margin-bottom: 10pt;">At the end of the call, a new generated folder called 'Archive' will contain a new .wav file (including the call recording). Usually, CRM will store the recordings in the registry where you can find the log files as well. Additionally, the so created audio file is <span>automatically uploaded&nbsp;</span>to the correspondent phone call and saved as a note.<br /> <br /> The file's name is built up as follows:<br /> <br /> <span style="color: #ffc000;">636232020958872265</span><span style="color: #000000;">_</span><span style="color: #ff0000;">031668088034</span>.<span style="color: #00b050;">wav<br /> <span style="color: #ffc000;">TIMESTAMP</span><span style="color: #000000;">_</span><span style="color: #ff0000;">PHONENUMBER</span>.fileformat<br /> </span></p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Recorded conversation" href="/Portals/0/Blog/TI_PhoneActionMode/Screenshot_1.png?ver=2017-02-20-155302-493"> <img alt="" class="img-responsive" src="/Portals/0/Blog/TI_PhoneActionMode/Screenshot_1.png?ver=2017-02-20-155302-493" /> </a> </div> <p>Figure 2: Recorded conversation</p> <p><strong>That's it! </strong>We appreciate your feedback! Please share your thoughts by sending an email to <a href="mailto:support@mscrm-addons.com" class="ApplyClass">support@mscrm-addons.com</a>!</p>9992How to use TelephoneIntegrations' Smart Find feature https://www.mscrm-addons.com/Blog/PostId/9991/how-to-use-telephoneintegrations-smart-find-featureTelephoneIntegration (TI),TI 2015 / 2016,TI 365Mon, 20 Feb 2017 13:12:00 GMT<p>This article outlines how to use the Smart Find feature of <a href="http://www.mscrm-addons.com/LinkClick.aspx?link=https%3a%2f%2fappsource.microsoft.com%2fen-us%2fproduct%2fdynamics-365%2fmscrm-addons.8e279033-8dfc-467e-a0bb-ec7128d2fd02%3ftab%3dOverview&amp;tabid=165&amp;portalid=0&amp;mid=2185">TelephoneIntegration</a>. This feature facilitates the find of all extensions related to an account when receiving an incoming call. It can be used occasionally or activated for permanent use.&nbsp;</p> <p><span style="font-size: 18px;"><strong>Purpose of the Smart Find feature</strong></span><br /> Once the TelephoneIntegration Smart Find feature is activated, it permanently resolves numbers that are related to an incoming call.&nbsp;</p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Without Smart Find - &lt;span&gt;Incoming call (main number: 680880) with extension (21) NOT resolved" href="/Portals/0/Blog/TI%20Smart%20Find/Incoming%20call_not%20resolved.png?ver=2017-02-20-125216-023"> <img alt="" class="img-responsive" src="/Portals/0/Blog/TI%20Smart%20Find/Incoming%20call_not%20resolved.png?ver=2017-02-20-125216-023" style="width: 188px; height: 300px;" /> </a> </div> <p>Figure 1: Without Smart Find -<span>Incoming call (main number: 680880) with extension (21) NOT resolved<br /> </span>​</p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="With Smart Find - Incoming call (main number: 680880) with extension (21) resolved" href="/Portals/0/Blog/TI%20Smart%20Find/Balloon_sp_result.png?ver=2017-02-20-115749-980"> <img alt="" class="img-responsive" src="/Portals/0/Blog/TI%20Smart%20Find/Balloon_sp_result.png?ver=2017-02-20-115749-980" style="width: 186px; height: 300px;" /> </a> </div> Figure 2: With Smart Find - Incoming call (main number: 680880) with extension (21) resolved<br /> <br /> <br /> <span style="font-size: 16px;"><strong>For example:</strong></span><br /> <br /> You receive a call from the number <span style="color: #0070c0;">0316 680880</span><span style="color: #92d050;">21</span>. <br /> <span style="color: #0070c0;">0316 680880 = main number&nbsp;<br /> </span><span style="color: #92d050;">21 = extension&nbsp;<br /> </span><br /> The main number is saved in your CRM, but the extension is not. This is why TelephoneIntegration usually resolves the number&nbsp;<span style="color: #0070c0;">0316 680880</span><span style="color: #92d050;">21&nbsp;<span style="color: #938953;"><span style="color: #7f7f7f;">as an unknown number.&nbsp;</span><br /> <br /> <span style="color: #7f7f7f;">When activating the Smart Find feature (no matter if occassionally or permanently), <a href="http://www.mscrm-addons.com/LinkClick.aspx?link=https%3a%2f%2fappsource.microsoft.com%2fen-us%2fproduct%2fdynamics-365%2fmscrm-addons.8e279033-8dfc-467e-a0bb-ec7128d2fd02%3ftab%3dOverview&amp;tabid=165&amp;portalid=0&amp;mid=2185">TelephoneIntegration </a>will provide you with the extension that is saved in CRM for this particular number.&nbsp;<br /> <br /> <br /> </span></span></span> <p><span style="font-size: 18px; color: #7f7f7f;"><strong>How do I activate the Smart Find feature?<br /> </strong></span><span style="font-size: 13px; color: #7f7f7f;">The SmartFind can be activated occasionally or permanently.&nbsp;</span><strong style="font-size: large; color: #7f7f7f;">&nbsp;</strong></p> <p>In order to activate it on occasion, simply click on Search Potential in the Context menu.&nbsp;<br /> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Ocasionally activated Smart Find" href="/Portals/0/Blog/TI%20Smart%20Find/Balloon_search_potential.png?ver=2017-02-20-115457-987"> <img alt="" class="img-responsive" src="/Portals/0/Blog/TI%20Smart%20Find/Balloon_search_potential.png?ver=2017-02-20-115457-987" /> </a> </div> Figure 3: Ocasionally activated Smart Find</p> <p><span>In order to activate it permanently, simply navigate to the Advanced-tab in the <a href="http://www.mscrm-addons.com/LinkClick.aspx?link=https%3a%2f%2fappsource.microsoft.com%2fen-us%2fproduct%2fdynamics-365%2fmscrm-addons.8e279033-8dfc-467e-a0bb-ec7128d2fd02%3ftab%3dOverview&amp;tabid=165&amp;portalid=0&amp;mid=2185">TelephoneIntegration </a>Settings and check the activate search for potential matches-checkbox in the Search for potential matches-section. Next, click on the <strong>[Save]</strong>-button.&nbsp;<br /> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Activate SmartFind permanently" href="/Portals/0/Blog/TI%20Smart%20Find/Advanced_tab_Search_activated.png?ver=2017-02-20-124407-857"> <img alt="" class="img-responsive" src="/Portals/0/Blog/TI%20Smart%20Find/Advanced_tab_Search_activated.png?ver=2017-02-20-124407-857" style="width: 500px; height: 392px;" /> </a> </div> Figure 4: Activate Smart Find permanently<br /> <br /> <strong>That's it!</strong> We appreciate your feedback! Please share your thoughts by sending an email to <a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.<br /> <br /> </span></p>9991How to extend the Click2Dial-functionality for TelephoneIntegration?https://www.mscrm-addons.com/Blog/PostId/9841/telephoneintegration-20132015-how-to-enable-the-click2dial-functionalityTelephoneIntegration (TI),TI 2013,TI 2015 / 2016,TI 365Fri, 22 May 2015 12:23:00 GMT<p>This article explains how to&nbsp;enable the <em>Click2Dial</em>-functionality of TelephoneIntegration (TI) for CRM 2013/2015/2016 and Dynamics 365 without using the <em>CallNumber </em>button in the ribbon.&nbsp;</p> <p>This feature allows you to start an outgoing call through hitting directly on a telephone&nbsp;number in the CRM form via the TI Client. CRM already has a builtin <a href="https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-skype-or-skype-for-business">Click2Dial feature</a>, but its use is limited only to Skype or Skype for Business (Lync) client.&nbsp;</p> <p>Instead of calling via the default Skype or Lync client, we can alter it so that the call is triggered over our TI Client/default communication plugin.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Save and Publish" href="http://mscrm-addons.com/images/blog/files/2016%2f9%2fTI_BLOG.png"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2016%2f9%2fTI_BLOG.png" width="500" /></a></div> <br /> <em>Figure 1: Extended Click2Dial functionality (example)</em></p> <p>&nbsp;</p> <p><span style="font-size: small;"><strong>How to extend the Click2Dial functionality for TI?</strong></span><br /> <strong><br /> 1)</strong> To enable the functionality, open <em>CRM &gt; Settings &gt; Customizations &gt; Customize the System</em>.</p> <p>In the next window select <em>Web Resources </em>in the tree-view&nbsp;and click on the <em><strong>[New]</strong></em>-button.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image003_3.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image003_3.jpg"></a><a title="Extended Click2Dial functionality (example)" href="http://mscrm-addons.com/images/blog/files/clip_image003_3.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image003" src="http://mscrm-addons.com/images/blog/files/clip_image003_thumb_3.jpg" alt="clip_image003" width="500" /></a></div> &nbsp;<br /> <em>Figure 2: Web Resources Window in CRM</em></p> <p><strong>2)</strong> Use the next window to create a new<em> web resource</em>. The name does not really matter. Here, we use&nbsp;<em><g class="gr_ gr_99 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins doubleReplace replaceWithoutSep" id="99" data-gr-id="99">new</g>_ PTMTIReplaceCallHandler</em>. The important settings are the <em>Type</em>&nbsp;and the&nbsp;<em>Script</em>.</p> <p><strong>3)</strong> Next, download<strong>&nbsp;</strong>the below file, unzip it and upload the script.&nbsp;</p> <p><span style="white-space: pre;"><span style="white-space: pre;"> For Dynamics 365 take this</span>:&nbsp;<a href="http://www.mscrm-addons.com/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/PTMTIReplaceCallHandlerDyn365.zip?ver=2018-05-15-104600-007" style="background-color: #ffffff;">PTMTIReplaceCallHandlerDyn365.zip</a>&nbsp;</span></p> <p><span style="white-space: pre;"> For older CRM versions take this:</span>:&nbsp;<a href="http://mscrm-addons.com/images/blog/files/2016%2f9%2fPTMTIReplaceCallHandler.zip" style="background-color: #ffffff;">PTMTIReplaceCallHandler.zip</a>​</p> <p><strong>4)</strong> Once done so, click on the <em><strong>[Save]</strong></em>-button and afterward on the <em><strong>[Publish]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image005_2.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image005_2.jpg"></a><a title="Web Resources Window in CRM" href="http://mscrm-addons.com/images/blog/files/clip_image005_2.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image005" src="http://mscrm-addons.com/images/blog/files/clip_image005_thumb_2.jpg" alt="clip_image005" width="500" /></a></div> <br /> <em>Figure 3: Create <g class="gr_ gr_214 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-ins replaceWithoutSep" id="214" data-gr-id="214">new</g> web resource</em></p> <p><strong>5)</strong> Next, open a CRM record for which you want to enable this feature. (here: C<em>ontact</em>) Here, open the <em>Form</em>-Editor.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image007_4.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image007_4.jpg"></a><a title="Create new webresource" href="http://mscrm-addons.com/images/blog/files/clip_image007_4.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image007" src="http://mscrm-addons.com/images/blog/files/clip_image007_thumb_4.jpg" alt="clip_image007" width="500" /></a></div> <br /> <em>Figure 4: Open form-editor in the entity Contact&nbsp;</em></p> <p><strong>6)</strong>&nbsp;Now click on the <em><strong>[Form Properties]</strong></em>-button.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image009_4.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image009_4.jpg"></a><a title="Open form-editor in the entity Contact" href="http://mscrm-addons.com/images/blog/files/clip_image009_4.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image009" src="http://mscrm-addons.com/images/blog/files/clip_image009_thumb_4.jpg" alt="clip_image009" width="500" /></a></div> <br /> <em>Figure 5: Open the Form Properties - dialog&nbsp;</em></p> <p><strong>7)</strong>&nbsp;In <g class="gr_ gr_88 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-del replaceWithoutSep" id="88" data-gr-id="88">the </g><em><g class="gr_ gr_88 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-del replaceWithoutSep" id="88" data-gr-id="88">Form</g> Properties</em>-dialog, the before created <em>web resource </em>must be selected. Click on the upper&nbsp;<em><strong>[+Add]</strong></em>-button (in the <em>Form Libraries&nbsp;</em>- section) and a Look-up record-window will pop up.<br /> After the <em>web resource</em> has been selected, click on the <em><strong>[Add]</strong></em>-button in the <em>Look-up record</em>-window.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image011_4.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image011_4.jpg"></a><a title="Open the Form Properties - dialog" href="http://mscrm-addons.com/images/blog/files/clip_image011_4.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image011" src="http://mscrm-addons.com/images/blog/files/clip_image011_thumb_4.jpg" alt="clip_image011" width="500" /></a></div> <br /> <em>Figure 6: Form Properties-dialog (background) and Look-up record-window</em></p> <p><strong>8)</strong> Back in <g class="gr_ gr_95 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-del replaceWithoutSep" id="95" data-gr-id="95">the </g><em><g class="gr_ gr_95 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-del replaceWithoutSep" id="95" data-gr-id="95">Form</g> Properties</em>-dialog, we must define the <em>Start</em>-function of the script. To do so, click on the lower <em><strong>[+Add]</strong></em>-button (in the <em>Event Handlers</em>-section). Now select the <em>web resource </em>and type in the function name (here&nbsp;<em>PTM_TIStartReplaceCallHandler). </em>Click on the <em><strong>[OK]</strong></em>-button.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image013_3.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image013_3.jpg"></a><a title="Form Properties-dialog (background) and Look-up record-window" href="http://mscrm-addons.com/images/blog/files/clip_image013_3.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image013" src="http://mscrm-addons.com/images/blog/files/clip_image013_thumb_3.jpg" alt="clip_image013" width="500" /></a></div> <br /> <em>Figure 7: Handler Properties&nbsp;</em></p> <p><strong>9)</strong>&nbsp;Finally, <g class="gr_ gr_96 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar only-del replaceWithoutSep" id="96" data-gr-id="96">the </g><em><g class="gr_ gr_96 gr-alert gr_gramm gr_inline_cards gr_disable_anim_appear Grammar only-del replaceWithoutSep" id="96" data-gr-id="96">Form</g> Properties</em>-dialog will look like this:</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image015_3.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image015_3.jpg"></a><a title="Handler Properties" href="http://mscrm-addons.com/images/blog/files/clip_image015_3.jpg"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image015" src="http://mscrm-addons.com/images/blog/files/clip_image015_thumb_3.jpg" alt="clip_image015" width="500" /></a></div> <br /> <em>Figure 8: Customized Form Properties-dialog&nbsp;</em></p> <p><strong>10)</strong> To complete the configuration, click on the <em><strong>[OK]</strong></em>-button. Then click on the <em><strong>[Save]</strong></em>-button and afterward on the <strong><em>[Publish]</em></strong>-button in the form editor.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image016_2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image016_2.png"></a><a title="Customized Form Properties-dialog" href="http://mscrm-addons.com/images/blog/files/clip_image016_2.png"><img class="img-responsive" style="display: inline; border: 0px;" title="clip_image016" src="http://mscrm-addons.com/images/blog/files/clip_image016_thumb_2.png" alt="clip_image016" width="150" /></a></div> <br /> <em>Figure 9: Save and Publish</em></p> <p>After reloading <em>Contact</em> in CRM (press F5), the <em>Click2ToDial</em>-functionality will be enabled.</p> <p><span style="color: #ff0000;">Please note: If you want to enable this feature on additional forms, you simply have to select the corresponding web resource and define the corresponding start-function.</span></p> <p><span style="color: #ff0000;"> </span></p> <p><strong>Trouble Shooting&nbsp;<br /> </strong>This section is only relevant for you if dialing out does not work as expected when clicking a number directly in the form.<br /> <br /> First please make sure that dialing out by hitting the default TI button works as expected:</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" TI call number " href="/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/Figure_TI1.png"> <img alt=" TI call number" width="225" height="32,5" class="img-responsive" src="/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/Figure_TI1.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 10: TI call number</em></div> </div> <p>&nbsp;</p> <p>Only if this is the case it has to be a problem with the Click2Dial script.</p> <p>Then follow these steps to get more information.</p> <p>Add the "debug<g class="gr_ gr_103 gr-alert gr_gramm gr_inline_cards gr_run_anim Style replaceWithoutSep" id="103" data-gr-id="103">:true</g>" text to the function call, as you can see in the figure below:</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Add the debug:true text to the function call " href="/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/Figure_TI2.png"> <img alt=" Add the debug:true text to the function call" class="img-responsive" src="/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/Figure_TI2.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 11: Add the "debug<g class="gr_ gr_104 gr-alert gr_gramm gr_inline_cards gr_run_anim Style replaceWithoutSep" id="104" data-gr-id="104">:true</g>" text to the function call<br /> <br /> <br /> </em> <p>Next, save and publish.&nbsp;</p> <p>After reloading the entity record you will see alerts on page load and on click of a number, like:</p> <div class=" data-plugin-options="> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title=" Alerts on page load and on click of a number " href="/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/Figure_TI3.png"> <img alt=" Alerts on page load and on click of a number" class="img-responsive" src="/Portals/0/Blog/How_to_extend_the_Click2Dial_functionality_for_TelephoneIntegration/Figure_TI3.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 12:&nbsp;<span>Alerts on page load and on click of a number</span></em></div> <p class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em><span>&nbsp;</span></em></p> <p>&nbsp;<strong>Please note</strong> that every CRM user using this form will get these alerts.</p> </div> <p>&nbsp;</p> </div> </div> <p><span style="color: #ff0000;"> </span></p> <p><span style="color: #ff0000;"> </span></p> <p><span style="font-size: 13px;"><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</span></p>9841How to add the [Call Number]-flyout button?https://www.mscrm-addons.com/Blog/PostId/9827/ti-add-call-number-flyout-button-for-ms-crm-2013-2015TelephoneIntegration (TI),TI 2013,TI 2015 / 2016,TI 365Mon, 16 Feb 2015 14:35:00 GMT<p>This article outlines how to add the <em>TelephoneIntegration <strong>[Call Number]</strong></em>-button manually.</p> <p><strong>Requirements:</strong> TelephoneIntegration for MS CRM 2013/2015</p> <p><span style="color: #ff0000;">Please note: The button created in this example will be visible on the <em>Contact</em>-form for web-clients only.</span></p> <p>&nbsp;</p> <p><strong>How to add the <em>[Call Number]</em>-button manually?</strong></p> <p>First, create a new CRM solution (<em>CRM &gt; Settings &gt; Solutions &gt; New</em>). Then, add the entity to which the <em><strong>[Call Number]</strong></em>-button should be added. This can be done by opening the <em>Add Existing-</em>drop-down menu&nbsp;&gt; <em>Entity</em>. (here: <em>Contact</em>)</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image001%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image001%5B1%5D_1.png"></a><a title="Create new solution and add drop down menu" href="http://mscrm-addons.com/images/blog/files/clip_image001%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image001[1]" src="http://mscrm-addons.com/images/blog/files/clip_image001%5B1%5D_thumb_1.png" alt="clip_image001[1]" width="501" height="294" /></a></div> <br /> <em>Figure 1: Create new solution and add drop down menu</em></p> <p>In the now appearing dialog, select <em>No, do not include required components</em>.</p> <p>This is what the result looks like:</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image003%5B1%5D_1.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image003%5B1%5D_1.jpg"></a><a title="Result" href="http://mscrm-addons.com/images/blog/files/clip_image003%5B1%5D_1.jpg"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image003[1]" src="http://mscrm-addons.com/images/blog/files/clip_image003%5B1%5D_thumb_1.jpg" alt="clip_image003[1]" width="502" height="92" /></a></div> <br /> <em>Figure 2: Result</em></p> <p>At this point, we recommend to do an unmanaged export of this solution (simply to have a backup).&nbsp;</p> <p>Once finished, add the following components to the solution (<em>Add Existing &gt; web Resource</em>):</p> <p><strong>&middot; Web Resource:</strong> <em>ptm_CallStart_32x32</em>&nbsp;<br /> <strong>&middot; Web Resource:</strong> <em>ptm_TelephoneIntegration_JSLibrary</em>&nbsp;<br /> <strong>&middot; Web Resource:</strong> <em>ptm_ti_js_CallButton</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image004%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image004%5B1%5D_1.png"></a><a title="Components added to Web Resource" href="http://mscrm-addons.com/images/blog/files/clip_image004%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image004[1]" src="http://mscrm-addons.com/images/blog/files/clip_image004%5B1%5D_thumb_1.png" alt="clip_image004[1]" width="515" height="118" /></a></div> <br /> <em>Figure 3: Components added to Web Resource</em></p> <p>Next, open the <em>RibbonWorkBench</em> and select this solution.</p> <p>Once loaded, drag and drop a <em>Split Button</em>&nbsp;from the <em>Toolbox</em>&nbsp;to your <em>Form</em>-ribbon.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image006%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image006%5B1%5D_1.png"></a><a title="Drag and drop a Split Button" href="http://mscrm-addons.com/images/blog/files/clip_image006%5B1%5D_1.png"><img alt="" class="img-responsive" style="color: #000000;" src="http://mscrm-addons.com/images/blog/files/2016%2f9%2fSplit_Blog.png" /></a></div> <a href="http://mscrm-addons.com/images/blog/files/clip_image005%5B1%5D_1.png"><br /> </a><em>Figure 4: Drag and drop a Split Button</em></p> <p>With a right-click on the <em>Split Button</em>&nbsp;a flyout opens. Make another right-click on the flyout-element <em>Delete</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image006%5B1%5D_1.png"><img style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image006[1]" src="http://mscrm-addons.com/images/blog/files/clip_image006%5B1%5D_thumb_1.png" alt="clip_image006[1]" width="486" height="342" /><br /> </a><em>Figure 5: Split Button flyout menu</em></p> <p>Next, define its properties on the right side. Please find a sample below.</p> <p><strong>&middot; Id:</strong> any unique ID (<em>new.contact.Button.form.ptm_tiCallNumberFlyOutCustom</em>) <br /> &middot; <strong>Image16by16:</strong> select the included <em>:ptm_CallStart_32x32</em>-webresource <br /> <strong>&middot; Sequence:</strong> position of your button (here: <em>110</em>) <br /> <strong>&middot; Label Text:</strong> Any text (here: <em>Call Number</em>) <br /> <strong>&middot; ToolTipDescriptionText:</strong> any text (here: <em>Use this button to start calling out</em>) <br /> <strong>&middot; ToolTipTitleText:</strong> any text (here: <em>Call Number</em>) <br /> &middot; All other properties can be left as they are</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image007%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image007%5B1%5D_1.png"></a><a title="Split Button flyout menu" href="http://mscrm-addons.com/images/blog/files/clip_image007%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image007[1]" src="http://mscrm-addons.com/images/blog/files/clip_image007%5B1%5D_thumb_1.png" alt="clip_image007[1]" width="465" height="390" /></a></div> <br /> <em>Figure 6: Split Button Properties</em></p> <p>Next right-click on <em>Commands&nbsp;</em>&gt; <em>Add New</em>.</p> <p>Then select the new command.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image008%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image008%5B1%5D_1.png"></a><a title="Split Button Properties" href="http://mscrm-addons.com/images/blog/files/clip_image008%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image008[1]" src="http://mscrm-addons.com/images/blog/files/clip_image008%5B1%5D_thumb_1.png" alt="clip_image008[1]" width="463" height="471" /></a></div> <br /> <em>Figure 7: Enter new command</em></p> <p>Define its properties on the right side.</p> <p>Id: any unique id (here: <em>new.contact.command.form.ptm_tiCallNumberFlyOutBaseCustom</em>)</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image009%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image009%5B1%5D_1.png"></a><a title="Enter new command" href="http://mscrm-addons.com/images/blog/files/clip_image009%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image009[1]" src="http://mscrm-addons.com/images/blog/files/clip_image009%5B1%5D_thumb_1.png" alt="clip_image009[1]" width="497" height="166" /></a></div> <br /> <em>Figure 8: CommandDefinition properties</em></p> <p>After that, hit the lookup-icon of <em>Actions</em>&nbsp;and in the popping up dialog click on the <em><strong>[Add]</strong></em>-button.</p> <p>In the next dialog, select <em>Javascript Function Action</em>&nbsp;and click on the <em><strong>[OK]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image010%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image010%5B1%5D_1.png"></a><a title="CommandDefinition properties" href="http://mscrm-addons.com/images/blog/files/clip_image010%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image010[1]" src="http://mscrm-addons.com/images/blog/files/clip_image010%5B1%5D_thumb_1.png" alt="clip_image010[1]" width="494" height="331" /></a></div> <br /> <em>Figure 9: Add Javascript Function Action</em></p> <p>Define the properties of the next dialog like this:</p> <p><strong>&middot; FunctionName:</strong> <em>WriteRegistryBasedCallOutEntity</em>&nbsp;<br /> <strong>&middot; Library:</strong> select <em>TelephoneIntegrationJSLibrary</em>&nbsp;(<em>ptm_TelephoneIntegration_JSLibrary</em>) <br /> <strong>&middot; Parameters:</strong> can be left empty</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image011%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image011%5B1%5D_1.png"></a><a title="Add Javascript Function Action" href="http://mscrm-addons.com/images/blog/files/clip_image011%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image011[1]" src="http://mscrm-addons.com/images/blog/files/clip_image011%5B1%5D_thumb_1.png" alt="clip_image011[1]" width="493" height="286" /></a></div> <br /> <em>Figure 10: Define properties</em>&nbsp;</p> <p>Click on the <em><strong>[OK]</strong></em>-button to in order to complete the process.</p> <p>Next, click on the <em>lookup</em>-icon of <em>DisplayRules</em> and the following window will open. Click on the <em><strong>[+Add New]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image012%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image012%5B1%5D_1.png"></a><a title="Define properties" href="http://mscrm-addons.com/images/blog/files/clip_image012%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image012[1]" src="http://mscrm-addons.com/images/blog/files/clip_image012%5B1%5D_thumb_1.png" alt="clip_image012[1]" width="498" height="311" /></a></div> <br /> <em>Figure 11: Display Rules-window</em></p> <p>Define a unique ID (here: <em>new.contact.displayrule.form.ptm_tiCallNumberFlyOutCustom</em>) and click on the <em><strong>[Add Step]</strong></em>-button.&nbsp;</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image013%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image013%5B1%5D_1.png"></a><a title="Display Rules-window" href="http://mscrm-addons.com/images/blog/files/clip_image013%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image013[1]" src="http://mscrm-addons.com/images/blog/files/clip_image013%5B1%5D_thumb_1.png" alt="clip_image013[1]" width="503" height="300" /></a></div> <br /> <em>Figure 12: Add new display rule</em></p> <p>Select <em>Client Type Rule</em>&nbsp;and continue with a click on the <em><strong>[OK]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image014%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image014%5B1%5D_1.png"></a><a title="Add new display rule" href="http://mscrm-addons.com/images/blog/files/clip_image014%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image014[1]" src="http://mscrm-addons.com/images/blog/files/clip_image014%5B1%5D_thumb_1.png" alt="clip_image014[1]" width="508" height="508" /></a></div> <br /> <em>Figure 13: Select rule type</em></p> <p>In the next dialog specify the following fields:</p> <p><strong>&middot; Default:</strong> <em>False</em>&nbsp;<br /> <strong>&middot; InvertResult:</strong> <em>False</em>&nbsp;<br /> <strong>&middot; Type:</strong> <em>Web</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image015%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image015%5B1%5D_1.png"></a><a title="Select rule type" href="http://mscrm-addons.com/images/blog/files/clip_image015%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image015[1]" src="http://mscrm-addons.com/images/blog/files/clip_image015%5B1%5D_thumb_1.png" alt="clip_image015[1]" width="513" height="308" /></a></div> <br /> <em>Figure 14: Specify fields</em></p> <p>Finish it with a click on the <em><strong>[OK]</strong></em>-button and then again, click on the <em><strong>[OK]</strong></em>-button.</p> <p>Now the functionality for the main button is ready.</p> <p>The next step is to include a command for the population of the flyout-menu. To do so, right-click on <em>Commands</em>&nbsp;<em>&gt; Add New</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image016%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image016%5B1%5D_1.png"></a><a title="Specify fields" href="http://mscrm-addons.com/images/blog/files/clip_image016%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image016[1]" src="http://mscrm-addons.com/images/blog/files/clip_image016%5B1%5D_thumb_1.png" alt="clip_image016[1]" width="516" height="398" /></a></div> <br /> <em>Figure 15: Include a command</em></p> <p>Enter an Id (here: <em>new.contact.command.form.ptm_tiCallNumberFlyOutPopulateCustom</em>)</p> <p>And hit the <em>lookup-</em>icon(next to&nbsp;<em>Actions</em>)</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image018%5B1%5D_1.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image018%5B1%5D_1.jpg"></a><a title="Include a command" href="http://mscrm-addons.com/images/blog/files/clip_image018%5B1%5D_1.jpg"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image018[1]" src="http://mscrm-addons.com/images/blog/files/clip_image018%5B1%5D_thumb_1.jpg" alt="clip_image018[1]" width="518" height="130" /></a></div> <br /> <em>Figure 16: Define the command properties</em>&nbsp;</p> <p>Now add the following <em>Javascript Function Action</em>:</p> <p><strong>&middot; FunctionName:</strong>&nbsp;<em>ptmTICallButton.PopulateItem</em>&nbsp;<br /> <strong>&middot; Library:</strong> select <em>ptm_ti_js_CallButton</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image019%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image019%5B1%5D_1.png"></a><a title="Define the command properties" href="http://mscrm-addons.com/images/blog/files/clip_image019%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image019[1]" src="http://mscrm-addons.com/images/blog/files/clip_image019%5B1%5D_thumb_1.png" alt="clip_image019[1]" width="521" height="302" /></a></div> <br /> <em>Figure 17: Add Javascript Function Action</em></p> <p>Next, click on <em>Parameters,&nbsp;</em>click on the <em><strong>[Add]</strong></em>-button and add the following types:</p> <p><strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>CommandProperties</em>&nbsp;<br /> <strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>SelectedControlSelectedItemIds</em>&nbsp;<br /> <strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>SelectedEntityTypeName</em>&nbsp;<br /> <strong>&middot; Type:</strong> <em>StringParameter</em>&nbsp;Name: <empty> Value: <em>new.contact.command.form.ptm_tiCallNumberFlyOutItemCustom</em></empty></empty></empty></empty></p> <p>Finish the process with a click on the <em><strong>[OK]</strong></em>-button and click again on the <em><strong>[OK]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image020%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image020%5B1%5D_1.png"></a><a title="Add Javascript Function Action" href="http://mscrm-addons.com/images/blog/files/clip_image020%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image020[1]" src="http://mscrm-addons.com/images/blog/files/clip_image020%5B1%5D_thumb_1.png" alt="clip_image020[1]" width="526" height="307" /></a></div> <br /> <em>Figure 18: Add types</em></p> <p>The next step is creating the final command. It will be executed when a user hits on a flyout-item.</p> <p>Right-click on <em>Command</em>&nbsp;&gt; <em>Add New</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image021_2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image021_2.png"></a><a title="Add types" href="http://mscrm-addons.com/images/blog/files/clip_image021_2.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image021" src="http://mscrm-addons.com/images/blog/files/clip_image021_thumb_2.png" alt="clip_image021" width="525" height="334" /></a></div> <br /> <em>Figure 19: Add final command</em></p> <p>Insert the ID <em>new.contact.command.form.ptm_tiCallNumberFlyOutItemCustom</em>&nbsp;and hit on the <em>Actions lookup-</em>icon<em>.</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image023_2.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image023_2.jpg"></a><a title="Add final command" href="http://mscrm-addons.com/images/blog/files/clip_image023_2.jpg"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image023" src="http://mscrm-addons.com/images/blog/files/clip_image023_thumb_2.jpg" alt="clip_image023" width="531" height="124" /></a></div> <br /> <em>Figure 20: CommandDefininition Properties</em></p> <p>In the now popping-up dialog, click on the <em><strong>[Add]</strong></em>-button. Select <em>Javascript Function Action</em>&nbsp;and click on the <em><strong>[OK]</strong></em>-button.</p> <p>Define the Javascript function properties as follows:</p> <p><strong>&middot; FunctionName:</strong> <em>ptmTICallButton.onClickMenuItem</em>&nbsp;<br /> <strong>&middot; Library:</strong> select <em>ptm_ti_js_CallButton</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image024%5B1%5D_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image024%5B1%5D_1.png"></a><a title="CommandDefininition Properties" href="http://mscrm-addons.com/images/blog/files/clip_image024%5B1%5D_1.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image024[1]" src="http://mscrm-addons.com/images/blog/files/clip_image024%5B1%5D_thumb_1.png" alt="clip_image024[1]" width="525" height="304" /></a></div> <br /> <em>Figure 21: Javascript Command Properties</em></p> <p>Next, click on <em>Parameters</em>&nbsp;and click on the <em><strong>[Add]</strong></em>-button. Insert the following types:</p> <p><strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>CommandProperties</em></empty></p> <p><strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>SelectedEntityTypeName</em></empty></p> <p><strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>SelectedControlSelectedItemIds</em></empty></p> <p><strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>PrimaryEntityTypeName</em></empty></p> <p><strong>&middot; Type:</strong> <em>CrmParameter</em>&nbsp;Name: <empty> Value: <em>SelectedEntityTypeCode</em></empty></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image025_3.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image025_3.png"></a><a title="Javascript Command Properties" href="http://mscrm-addons.com/images/blog/files/clip_image025_3.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image025" src="http://mscrm-addons.com/images/blog/files/clip_image025_thumb_3.png" alt="clip_image025" width="522" height="307" /></a></div> <br /> <em>Figure 22: Define Parameters</em></p> <p>Complete with a click on the <em><strong>[OK]</strong></em>-button and then again, click on the <em><strong>[OK]</strong></em>-button.</p> <p>Back in the main-window of <em>RibbonWorkBench</em>, select the button in the ribbon and choose the recently created commands in the dropdown-boxes <em>Command</em>&nbsp;and <em>PopulateQueryCommand</em></p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image027_2.jpg"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image027_2.jpg"></a><a title="Define Parameters" href="http://mscrm-addons.com/images/blog/files/clip_image027_2.jpg"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image027" src="http://mscrm-addons.com/images/blog/files/clip_image027_thumb_2.jpg" alt="clip_image027" width="516" height="174" /></a></div> <br /> <em>Figure 23: Select the [Call Number]-button</em></p> <p>To complete the button, click on the <em><strong>[Publish]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image028_2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image028_2.png"></a><a title="Select the [Call Number]-button" href="http://mscrm-addons.com/images/blog/files/clip_image028_2.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="clip_image028" src="http://mscrm-addons.com/images/blog/files/clip_image028_thumb_2.png" alt="clip_image028" width="518" height="45" /></a></div> <br /> <em>Figure 24: Publish the button</em></p> <p>When you now open a contact record, you will find the <em><strong>[Call Number]</strong></em>-button.</p> <p>The main button and the flyout should work.</p> <p><a href="http://mscrm-addons.com/images/blog/files/clip_image029_2.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/clip_image029_2.png"></a><a title="Publish the button" href="http://mscrm-addons.com/images/blog/files/clip_image029_2.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px; float: left;" title="clip_image029" src="http://mscrm-addons.com/images/blog/files/clip_image029_thumb_2.png" alt="clip_image029" width="524" height="212" align="left" /></a></div> </p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><em>Figure 25: Published [Call number]-button</em></p> <p>The result Xml of the RibbonWorkBench should look like this:</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_753.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_753.png"></a><a title="Published [Call number]-button" href="http://mscrm-addons.com/images/blog/files/image_753.png"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_726.png" alt="image" width="520" height="571" /></a></div> </p> <p><a href="http://mscrm-addons.com/images/blog/files/image_754.png"><img style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_727.png" alt="image" width="522" height="591" /></a></p> <p>You could try to use this Xml for other entities as well.</p> <p>For example, you could replace .<em>contact</em>. with .<em>lead</em>. and change the location of the <em>CustomAction</em></p> <p>BUT we cannot guarantee that this is working!&nbsp;</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9827How to create custom activities and/or entities?https://www.mscrm-addons.com/Blog/PostId/9820/ti-client-how-to-create-customized-activities-andor-entitiesTelephoneIntegration (TI),TI 2013,TI 2015 / 2016,TI 365Mon, 05 Jan 2015 14:21:00 GMT<p>This blog article outlines how to<strong> customize the TelephoneIntegration Context Menu to create new activities and/or entities. </strong></p> <p><strong>Requirements:</strong> TelephoneIntegration Client v.6.20 or higher</p> <p><strong>Examples:</strong>&nbsp;There are several CRM-functionalities available in the context menu of a phone call.</p> <ul> <li> <div>Per default, the following <strong>Activity Types</strong> are available as CRM standard:</div> </li> </ul> <p> <a href="http://mscrm-addons.com/images/blog/files/image27_1.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image27_1.png"></a><a title="Standard Activity type in the context menu of TI Client." href="http://mscrm-addons.com/images/blog/files/image27_1.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image27_thumb_1.png" alt="image" width="405" height="296" /></a></div> &nbsp; <br /> <em>Figure 1: Standard Activity type in the context menu of TI Client.</em> </p> <ul> <li> <div>But you can expand the default by creating&nbsp;<strong>custom activities,</strong>&nbsp;like for example <em>Create Lynch Chat</em> and <em>Create Campaign Response</em>.</div> </li> </ul> <p> <a href="http://mscrm-addons.com/images/blog/files/image_724.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_724.png"></a><a title="Custom entity types in the context menu of TI Client." href="http://mscrm-addons.com/images/blog/files/image_724.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_697.png" alt="image" width="401" height="252" /></a></div> </p> <p><em>Figure 2: Custom entity types in the context menu of TI Client.</em></p> <p>&nbsp;</p> <p><strong>How to create custom activites and/or entities&nbsp;</strong></p> <p>To create a new custom activity and/or entity, you have to add a new <em>Settingskey</em>. To do so, please open your CRM and navigate to&nbsp;<em>Settings.&nbsp;</em></p> <p> <a href="http://mscrm-addons.com/images/blog/files/image_725.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_725.png"></a><a title="Open settings" href="http://mscrm-addons.com/images/blog/files/image_725.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_698.png" alt="image" width="349" height="57" /></a></div> <br /> <em>Figure 3: Open settings</em> </p> <p>In the <em>settings</em>, double-click on <em>TelephoneIntegration.</em></p> <p> <a href="http://mscrm-addons.com/images/blog/files/image_726.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_726.png"></a><a title="Select TelephoneIntegration" href="http://mscrm-addons.com/images/blog/files/image_726.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_699.png" alt="image" width="346" height="170" /></a></div> <br /> <em>Figure 4: Select TelephoneIntegration</em> </p> <p>In the main navigation section at the top, click on the <em>TelephoneIntegration </em>drop-down and select the <em>MSCRM-ADDONS.COM Settingskeys.</em></p> <p> <a href="http://mscrm-addons.com/images/blog/files/image_727.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_727.png"></a><a title="MSCRM-ADDONS.COM Settingskeys" href="http://mscrm-addons.com/images/blog/files/image_727.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_700.png" alt="image" width="347" height="68" /></a></div> <br /> <em>Figure 5: MSCRM-ADDONS.COM Settingskeys</em> </p> <p>In the next window, click on the <em><strong>[+ADD NEW MSCRM-ADDONS.com Settingskey]</strong></em>-button.&nbsp;</p> <p> <a href="http://mscrm-addons.com/images/blog/files/image_728.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_728.png"></a><a title="[%20ADD NEW MSCRM-ADDONS.com Settingskey]" href="http://mscrm-addons.com/images/blog/files/image_728.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_701.png" alt="image" width="345" height="158" /></a></div> <br /> <em>Figure 6: [+ADD NEW MSCRM-ADDONS.com Settingskey]</em> </p> <p> Next, type in following: <br /> - <strong>Name*</strong>: <em>customentities.xml</em> (This is the key value Name) <br /> -<strong> IsCached*</strong>: <em>Yes </em> <br /> - <strong>KeyValue: </strong><em>see figure 7, 8 and 9</em> </p> <p> <a href="http://mscrm-addons.com/images/blog/files/image_730.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_730.png"></a><a title="SettingsKey - General window" href="http://mscrm-addons.com/images/blog/files/image_730.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_703.png" alt="image" width="348" height="271" /></a></div> <br /> <em>Figure 7: SettingsKey - General window</em> </p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Key value - explained" href="http://mscrm-addons.com/images/blog/files/image_702.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_702.png" alt="image" width="344" height="291" /></a></div> </p> <p><em>Figure 8: Key value - enlarged</em></p> <p> <a href="http://mscrm-addons.com/images/blog/files/image_731.png"></a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_731.png"></a><a title="Key value - enlarged" href="http://mscrm-addons.com/images/blog/files/image_731.png"> <img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_704.png" alt="image" width="481" height="172" /></a></div> <br /> <em>Figure 9: Key value - explained&nbsp;</em> </p> <p>&nbsp;</p> <p><strong>Custom Entities KeyValue:</strong></p> <p>In order to create <em>custom entities</em>, please use the following <em>KeyValue</em>. This example shows the KeyValues for&nbsp;<em>Goal</em>&nbsp;and <em>Currency</em>.&nbsp;</p> <p>customentities.xml</p> <p> &lt;?xml version="1.0" encoding="utf-8"?&gt;<br /> &lt;customentities&gt;<br /> &nbsp;&nbsp;&nbsp; &lt;transactioncurrency&gt;<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;displayname&gt;Currency&lt;/displayname&gt;<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;phonefield&gt;currencyname&lt;/phonefield&gt;<br /> &nbsp;&nbsp;&nbsp; &lt;/transactioncurrency&gt;<br /> &nbsp;&nbsp;&nbsp; &lt;goal&gt;<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;displayname&gt;Goal&lt;/displayname&gt;<br /> &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;phonefield&gt;title&lt;/phonefield&gt;<br /> &nbsp;&nbsp;&nbsp; &lt;/goal&gt;<br /> &lt;/customentities&gt; </p> <p>&nbsp;</p> <p><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9820How to enable debugging for TelephoneIntegration https://www.mscrm-addons.com/Blog/PostId/9518/how-to-enable-debugging-for-telephoneintegrationTelephoneIntegration (TI),TI 2011,TI 2013,TI 2015 / 2016,TI 365Mon, 04 Apr 2011 14:09:00 GMT<strong> </strong> <p><span style="font-weight: normal; font-size: 10px; color: #ff0000;">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++</span></p> <p><span style="font-weight: normal; font-size: 10px; color: #ff0000;">Please note:<br /> This article applies to TelephoneIntegration&nbsp;<br /> </span><span style="font-weight: normal; font-size: 10px; color: #ff0000;">for MS CRM 2011, 2013 and 2015, as well as to CRM 2015/2016<br /> </span><span style="font-weight: normal; font-size: x-small; color: #ff0000;">and MS Dynamics 365.​</span></p> <p><span style="font-weight: normal; font-size: 10px; color: #ff0000;">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++</span></p> <p>&nbsp;</p> <p>Basically there are two ways to activate debugging:</p> <p><strong>Solution 1</strong>: Activating debugging via the TI-Setup</p> <p><strong>Solution 2</strong>: Activating debugging on your Client via the Registry</p> <p><strong><span style="font-size: small;">HOW TO: Activate debugging for TelephoneIntegration, step-by-step description&nbsp;</span></strong></p> <p><strong><span style="text-decoration: underline;">Solution 1:</span></strong></p> <p>Open the TelephoneIntegration (TI) Setup with right-click on the TI Client symbol:</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_90.png"> </a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_90.png"></a><a title="Open the TelephoneIntegration Setup" href="http://mscrm-addons.com/images/blog/files/image_90.png"><img class="img-responsive" style="display: inline; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_90.png" alt="image" width="182" height="244" /></a></div> </p> <p><em>Figure 1: Open the TelephoneIntegration Setup</em></p> <p>Now check the checkbox next to&nbsp;<em>Activate debugging</em>&nbsp;and click on the <em><strong>[Save]</strong></em>-button.</p> <p><a href="http://mscrm-addons.com/images/blog/files/screenshot_neu.jpg"> </a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/screenshot_neu.jpg"></a><a title="TI Setup for MS CRM 2011/2013 &gt; Where to activate debugging?" href="http://mscrm-addons.com/images/blog/files/screenshot_neu.jpg"><img class="img-responsive" style="background-image: none; padding-top: 0px; padding-left: 0px; display: inline; padding-right: 0px; border: 0px;" title="screenshot_neu" src="http://mscrm-addons.com/images/blog/files/screenshot_neu_thumb.jpg" alt="screenshot_neu" width="387" height="485" /></a></div> <br /> <em>Figure 2: TI Setup for MS CRM 2011/2013 &gt; Where to activate debugging?</em></p> <p><em><br /> </em></p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="String value set to true" href="http://mscrm-addons.com/images/blog/files/2015%2f6%2fScreenshot_64.png"><img alt="" class="img-responsive" style="width: 450px; height: 390px;" src="http://mscrm-addons.com/images/blog/files/2015%2f6%2fScreenshot_64.png" width="450" height="390" /></a></div> <br /> <em>Figure 3: TI Setup for MS CRM 2015 and MS Dynamics 365 &gt; Where to activate debugging? </em></p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Solution 2:</span></strong></p> <p>Open the registry and go to <em>HKEY_LOCAL_MACHINE\SOFTWARE\PTM EDV-Systeme\TelephoneIntegrationclient2011\...</em></p> <p>Press the right mouse button and create a new <em>String Value</em>&nbsp;called <em>debug</em>&nbsp;and set the value to <em>true</em>.</p> <p><a href="http://mscrm-addons.com/images/blog/files/image_92.png"> </a> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a href="http://mscrm-addons.com/images/blog/files/image_92.png"></a><a title="TI Setup for MS CRM 2015 &gt; Where to activate debugging?" href="http://mscrm-addons.com/images/blog/files/image_92.png"><img class="img-responsive" style="display: inline; border-width: 0px; border-style: solid;" title="image" src="http://mscrm-addons.com/images/blog/files/image_thumb_92.png" alt="image" width="374" height="160" /></a></div> <br /> <em>Figure 4: String value set to true</em></p> <p><span style="color: #ff0000;">Please note: Only enable debugging when you have to send us the debug files. Disable it by setting the value to <em>false</em>. &nbsp;&nbsp;</span> </p> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>How to create Debug Log files with the crucial log data:</strong></span></p> <p>1. Activate debugging.</p> <p>2. Restart TI Client.</p> <p>3. After TI Client is up and running, go into your log folder ( <em>C:\Program Files (x86)\PTM EDV-Systeme GmbH\Telephone Integration Client for MS CRM 2011\log </em>) and delete <em>ALL</em> existing log files.</p> <p>4. Execute the TI Client action for which you would like to create the log file.</p> <p>5.<span style="color: #ff0000;"> Please send the so created <strong>debug</strong> log file to <a href="mailto:support@mscr-addons.com">support@mscrm-addons.com</a>. Please <em>DO NOT</em> send the <strong>static</strong> log file.</span></p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9518