News.mscrm-addons.com BlogHello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/BlogHow to rebuild a phone number index tablehttps://www.mscrm-addons.com/Blog/PostId/9663/how-to-rebuild-phone-number-index-tableTelephoneIntegration (TI),TI 2011Wed, 03 Jul 2013 10:09:00 GMT<p>When phone numbers are not being resolved correctly, the cause is sometimes an incomplete phone number index table (to be found in the&nbsp;<em>MSCRM-ADDONS.com CTI CallInfos</em>)&nbsp;in CRM.&nbsp;</p> <p>It is recommended to rebuild this table from scratch. This includes removing all existing data in that table. To do so, we use the <a title="TI Update Service" href="http://www.mscrm-addons.com/Blog/PostId/9595/The TelephoneIntegration update service">Telephone Integration update service</a>. This article outlines how to do so.&nbsp; </p> <p>1. Start the <em>TelephoneIntegration (TI) Server Configuration Tool</em> and select your CRM organization. Then click on the <em><strong>[Launch config]</strong></em>-button.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Organization Overview" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic1.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic1.PNG" width="500" /></a></div> </p> <p><em>Figure 1: Organization Overview</em></p> <p>2. Now click on the&nbsp;[<strong>Configure Service</strong>]-button.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="TelephoneIntegration Setup" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic2.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic2.PNG" width="500" /></a></div> </p> <p><em>Figure 2: TelephoneIntegration Setup</em></p> <p><em><br /> </em></p> <p>3. After that, a new window appears.&nbsp;</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="TelephoneIntegration Update Service Configuration" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic3.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic3.PNG" width="500" /></a></div> </p> <p><em>Figure 3: TelephoneIntegration Update Service Configuration</em></p> <p>&nbsp;</p> <p>4. Here, check the checkbox next to the <em>Delete existing data-</em>option</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="Delete existing data" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic4.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic4.PNG" /></a></div> </p> <p><em>Figure 4: Delete existing data&nbsp;</em></p> <p><em><br /> </em></p> <p>5. In the <em>CRM Connection Setup</em>-tab, make sure that you have a valid CRM Connection to the right CRM Organization and that the service is authenticated as a CRM user that has a <em>System Admin Security Role</em>.</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="CRM Connection check" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic5.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic5.PNG" width="500" /></a></div> </p> <p><em>Figure 5: CRM Connection check</em></p> <p><em><br /> </em></p> <p>6. Press the [<strong>Save Changes</strong>]-button and click on the [<strong>Activate Job</strong>]-button. After few moments, you will see the following update service states:</p> <p> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><a title="CRM ribbon" href="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic6.PNG"><img alt="" class="img-responsive" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic6.PNG" /></a></div> </p> <p><img alt="" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic7.PNG" /></p> <p><img alt="" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic8.PNG" /></p> <p>7. After configuring the service, click on the [<strong>Cancel</strong>]-button and then click on the [<strong>Close</strong>]-button.</p> <p><img alt="" src="http://mscrm-addons.com/images/blog/files/2013%2f7%2fpic9.PNG" width="500" /></p> <p><em>Figure 6: CRM ribbon</em></p> <p>Finally, make sure that the&nbsp;<a href="http://www.mscrm-addons.com/Blog/PostId/9571/CTI does not resolve phone number">phone number is resolved</a>.</p> <p><strong>That&rsquo;s it!&nbsp;</strong>We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;<a href="mailto:support@mscrm-addons.com">support@mscrm-addons.com</a>.</p>9663