Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts! https://www.mscrm-addons.com/Bloghttps://www.mscrm-addons.com/Blog/PostId/10212/troubleshooting-for-load-balancing-on-premise*General*,DocumentsCorePack (DCP),DCP 365Mon, 13 May 2019 14:53:45 GMT<p style="text-align: justify;">This blog article outlines how to proceed if you have an issue with your Load Balancing service for DocumentsCorePack On-Premise.&nbsp;</p> <p style="text-align: justify;">1) Take screenshots of the first three tabs of the configuration of <strong>​ALL your services </strong>that are affected by the Load Balancing issue(highlighted in yellow in the figure below):<br /> - General-tab<br /> - Dynamics 365 Connection Setup-tab<br /> - License-tab ​</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Configuration of your service " href="/Portals/0/Blog/Troubleshooting_for_Load_Balancing_OnPremise/Figure1.png"> <img alt="Configuration of your service" width="475" height="211,5" class="img-responsive" src="/Portals/0/Blog/Troubleshooting_for_Load_Balancing_OnPremise/Figure1.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 1: Configuration of your services</em></div> </div> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;">2) Export the AutoMergeWorkingItem entity with all fields as CSV file&nbsp;</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Export AMWI as CSV file " href="/Portals/0/Blog/Troubleshooting_for_Load_Balancing_OnPremise/Figure2.png"> <img alt="Export AMWI as CSV file" width="448" height="338" class="img-responsive" src="/Portals/0/Blog/Troubleshooting_for_Load_Balancing_OnPremise/Figure2.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 2: Export AMWI as CSV file</em></div> </div> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;">3) Export EventLog: Applications and Services Logs - www.mscrm-addons.com folder</p> <div class=" data-plugin-options=" style="text-align: justify;"> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"> <a title="Export EventLog " href="/Portals/0/Blog/Troubleshooting_for_Load_Balancing_OnPremise/Figure3.png"> <img alt="Export EventLog" width="502" height="280" class="img-responsive" src="/Portals/0/Blog/Troubleshooting_for_Load_Balancing_OnPremise/Figure3.png" /> </a></div> <div class="lightbox" data-plugin-options="{'delegate': 'a', 'type': 'image', 'gallery': {'enabled': false}}"><em>Figure 3: Export EventLog</em></div> </div> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;"><span style="background-color: #fcfcfc; text-align: justify;">Please send all the files&nbsp;&nbsp;and a short description on which steps were taken to&nbsp;<a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc;">support@mscrm-addons.com</a>.</span></p> <p style="text-align: justify;"><span style="background-color: #fcfcfc; text-align: justify;">​</span></p> <p style="text-align: justify;"><span style="font-size: 13px;"><span style="background-color: #fcfcfc; text-align: justify;"><strong>That&rsquo;s it!</strong>&nbsp;We appreciate your feedback! Please share your thoughts by sending an email to&nbsp;</span><a href="mailto:support@mscrm-addons.com" style="background-color: #fcfcfc; text-align: justify;">support@mscrm-addons.com</a><span style="background-color: #fcfcfc; text-align: justify;">.</span></span></p> <p style="text-align: justify;"><span style="background-color: #fcfcfc; text-align: justify;"></span></p> <p style="text-align: justify;">&nbsp;</p> <p style="text-align: justify;">​</p>10212