Check Phone System compatibility over TAPI or SIP

Thu, 18 Oct 2018 12:56:28 GMT

Update: To test the compatibility of your phone system, please download the Phone Test Tool. A sptep-by-step user guide is in the ZIP-file included. The tool offers two commmunication channels (TAPI and SIP). You need only one of them to be able to use our CTI addon.

The goal of that blog article is to describe how to easily test whether TelephoneIntegration addon would work with customer PhoneSystem (PBX) either over TAPI or over SIP. This is the easiest 5 minute testing without any deep technical knowledge about TAPI or SIP.

Prerequisites & Checklist

1) Details of phone system:
a. Vendor name:
b. Model name:

2) Is a TAPI driver available for your phone system ? (yes/no)
If you are unsure, please check with your phone system vendor for availability.

3) If #2 is no: Is your phone SIP-based? (yes/no)
If you are unsure, please check with your phone system vendor for details.

4) Depending on Have you been able to verify compatibility using the information below?

Compatibility tests:

In order to make the most out of the call please ensure that a person with rights to download/install software as well as a person familiar with the phone system is available during our call OR has been able to perform the below tests prior to our joint call.

TAPI-driver available for your phone system:

1. After installing and configuring the TAPI – driver for your phone system
2. Start Window Phone Dialer by pressing “Win+R” to call out the Run box, then type “dialer.exe” and hit Enter.

3. Type in the number you want to dial and then go to Tools and select Connect Using as you can see in the figure below.

5. Press Dial. You should see a new Dialing popup as you can see below.

2. Install it and start the X-Lite.exe application

3. Under menu Softphone choose Account Settings

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to office@mscrm-addons.com.

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Check Phone System compatibility over TAPI or SIP