News.mscrm-addons.com Blog

Error Message: Solution AutoMergeGlobalButtonTmp failed to import

Thu, 07 Apr 2016 11:38:00 GMT

The error message Solution AutoMergeGlobalButtonTmp Failed To Import

indicates, that the user who is running the current setup process has no rights to access the solution files.

Should you get this error message, you can assign Modify permissions for Everyone for the following folder as a workaround:

C:\Program Files\Microsoft Dynamics CRM\CustomizationImport

Please ensure that this done on the server where the Async Service is running (normal CRM backendserver).

Figure 1: Solution AutoMerge GlobalButtonTmp Failed To Import

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

How to remove dependencies when you delete a solution manually in CRM

Thu, 07 Jan 2016 13:53:00 GMT

When you try to delete a solution, it will show you an error message if there are any dependencies.

To solve this issue, please follow the steps below.

Copy the GUID from the error log which is retrieved from the error message.

The line in the logfile will look like this:

openStdWin(“\x2ftools\x2fdependency\x2fdependencyviewdialog.aspx\x3fobjectid\x3d\x25…GUID…\x257d\…)

You will need its GUID value for the next step.

In case that the logfile does not contain this line, open the CRM solution in the web browser in order to access its URL. It will look similar to this:

http://crm:5555/test/tools/solution/edit.aspx?id=%7b1D7AC833-2B26-4C49-92D1-B17C94B2750C%7d

The GUID is the value after the equal sign ("%7b" and "%7d" are encoded brackets)

Now navigate to the following URL:

https://YOUR CRM URL/tools/dependency/dependencyviewdialog.aspx?objectid=GUID&objecttype=7100&operationtype=dependenciesforuninstall

Replace the "YOUR CRM URL" with your own CRM system's URL and replace the GUID with the GUID retrieved from the above steps.

You will be provided with a list of dependencies, which you can manually remove from your system now.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

Service Based Printing: General Trouble Shooting

Thu, 19 Feb 2015 16:23:00 GMT

Here are a few troubleshooting steps you can check if the Service Based Printing does not work as expected:

Make sure the service is running and configured for both document generation and printing jobs.
Specify a service user on the first configuration tab (General).
Make sure that the specified user is the same as the user that is configuring the printer.
Make sure the printer is added to the server as a local printer and that it has been added by the same user which is running the service.
Make sure that the printer has been added to the service and that it is possible to print a test page with it from the service.

That’s it! We appreciate your feedback! Please sha re your thoughts by sending an email to support@mscrm-addons.com.

Additonal Filter for PowerSearch Silverlight (Version 5.42 or higher)

Thu, 24 Oct 2013 14:05:00 GMT

When you search for big amounts of entities, a SQL TimeOut exception can occur. To minimize the amount of data, you can specify additional filtering in the PowerSearch Configuration (This filter must be manually inserted into the XML of the PowerSearch Config).

To specify additional filtering, navigate to CRM > Settings > MSCRM-ADDONS.com Products > PowerSearch > MSCRM-ADDONS.com Settingkeys > ServerConfig.

Figure 1: PowerSearch Settings

Edit the KeyValue as described in Figure 2 and below.

Figure 2: Edit Key-Value

Between the tags of the entity you are planning to filter, add a tag. Inside of the you can fill in your filter condition. (These are the same filter condition as in CRM.)

Example: (Show only mails from the last 10 weeks):

<email>
    <searchfields>subject,description,regardingobjectid,torecipients,sender</searchfields>
    <resultfields>subject,regardingobjectid,torecipients,sender</resultfields>
    <activestate>1</activestate>
    <collapseonrow></collapseonrow>
    <sortorder></sortorder>
    <additionalfilter><![CDATA[<filter type="and"><condition attribute="createdon" operator="last-x-weeks" value="10">]]></condition></additionalfilter>
</email>

Finally click on the [Save]-button at the PowerSearch Settingskey to save your new filter on the entity.

Please note:

If you want to create your own filter conditions easier, you can create the filter in the CRM Advanced Find and click on the [Download Fetch XML]-button.

Simply copy the filter condition inside the so received XML-file and paste it into the additional filter of the PowerSearch Config entity.

Figure 3: CRM Advanced Find

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

Chrome External Protocol Message does not pop up

Thu, 10 Oct 2013 15:42:00 GMT

What to do if Chrome External Protocol Message does not pop up

If the [DocumentsCorePack]- and/or the [TelephoneIntegration (Call)]- button do not work with Chrome, you may have skipped an important message.

The first time, you click our [Print in Word]-button, a message - box appears, which asks you if you want to allow

the external protocoll of our product. If you did not click Launch App and checked the remember settings - checkbox,

the Message will not reappear.

Figure 1: External Protocol Request Message Box

To undo this, you have to search for the Local State file in the Chrome config:

C:\Users\USER\AppData\Local\Google\Chrome\User Data\Local State

Open this file and search for mscrm, remove the following statement and save it over the old file.

"mscrm-addons": {

"cti": false,

"dcp": false

This will make the warning appear again(this time select "Launch App"). Do the same with the [Call]-Buttons of TelephoneIntegration, if necessary.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

How to change Culture-Info in GroupCalendar

Wed, 29 May 2013 13:54:00 GMT

If you want to change the date format of GroupCalendar, you only have to change the Culture-Info.

The Culture-Info represents information about a specific culture including the names of the culture, the writing system, and the calendar used, as well as access to culture-specific objects that provide information for common operations, such as formatting dates and sorting strings.

To change the Culture-Info in GroupCalendar, navigate to the localization folder in the GroupCalendar installation path:

For example: C:\Program Files (x86)\PTM EDV-Systeme GmbH\GroupCalendar for MS CRM 2011\localization

Next, open the XML-Document which concerns your language settings (for example en.xml for english).

Replace the value of the culture key with the desired Culture-Info. (for example, en-US could be replaced with en-GB).

For more Information about CultureInfo-Class please read this article.

That's it! We appreciate your feedback! PLease share your thoughts by sending an e-Mail to support@mscrm-addons.com.

How to enable debugging for GroupCalendar

Tue, 05 Apr 2011 11:16:00 GMT

+++++++++++++++++++++++++++++++++++++++++++++++++

Please note: This article applies to Group Calendar in
MS Dynamics CRM 2011, 2013, 2015, 2015/2016
and MS Dynamics 365

+++++++++++++++++++++++++++++++++++++++

This article only refers to GC ON PREMISE.
In case you have troubles with GC ONLINE, please contact our support via support@mscrm-addons.com

Debugging for GroupCalendar is very easy, because there is only one way to do so:

Activating debugging via the Web.config.

How to activate debugging via Web.config

Open the Web.config.

This file is located in the installation directory:

(C:\Program Files\PTM EDV-Systeme GmbH\GroupCalendar the “debug” setting and set this value to “true”.

Figure 1: web.config add key

You can find the logfiles in the directory which is specified in the “debug FileLocation”- setting

Only enable debugging when you have to send us the debug files. Disable it by setting the value to "false".

That's it! Should you have further questions, please do not hesitate to contact us via support@mscrm-addons.com

How to enable debugging for ActivityTools

Tue, 05 Apr 2011 10:00:00 GMT

++++++++++++++++++++++++++++++++++++++++++++++++++
Please note:
This article applies to ActivityTools in
Microsoft Dynamics CRM 2011 and CRM 2013

(Click here for information on how to enable debugging in ActivityTools in
higher CRM versions)

++++++++++++++++++++++++++++++++++++++++++++++++++

Basically, there is one way to activate debugging:
Activate debugging via the Web.config

Solution:

Open the Web.config. This file is located in the installation directory.

Now open the Web.config with the notepad and search for the debug setting and set this value to true.

Figure 1: web.config

Please note: Enable debugging only, when you have to send us the debug files.
Disable it by setting the value to false.

Please do not hesitate to contact us, if you require further information or our assistance.

WordMailMerge Add-on Error

Fri, 10 Dec 2010 09:39:00 GMT

Problem

Figure 1: Security Issue: WordMailmErge Add-On Error

[more]...

Solution

To solve this issue, you first have to set the Internet Explorer Security, to enable mail merge from the CRM web client.

Please note: The tasks below are done on each client machine or on the terminal server. These settings apply for all versions of the Internet Explorer (including IE 7).

WordMailMerge will run under the standard security settings pre-defined for the Trusted sites. However, as part of the IE security, you will be prompted if you want to activate the WordMailMerge ActiveX add-in.

In order to run WordMailMerge without being prompted, follow the steps below.

First, you need to check which Security Zone the CRM system runs on the client machine.

To do so, follow the below steps:

1. Start the Internet Explorer
2. Type the CRM Server address in the Address Bar
3. Check the Zone Setting on the right side of the Internet Explorer Status Bar

Example of the Zone Settings:

Figure 1: Example of zone setting

Figure Nr 2 shows you how to change the security zone of MS CRM.

Figure 2: Internet Options window

Please enter your CRM-site to this list on every client!

Now setup the Internet Explorer to allow the WordMailMerge ActiveX controls to run:

Doubleclick on the Zone Setting Icon (Local Intranet in this example). The following dialog box will appear:

Figure 3: Internet Options - Security dialog box

Now make sure, that the highlighted checkbox is deactivated:

Figure 4: Security dialog box

Now click on the [Custom Level]-button to see the current Security Zone Settings.
You must now set the following settings, to either Enable or Prompt (Enable is recommended):

Figure 5: Security Settings - Trusted Sites Zone

Figure 6: Security Settings - Trusted Sites Zone1

Figure 7: Security Settings - Trusted Sites Zone2

Click twice on the [OK]-button in order to accept and close the Security Zone Settings.

The WordMailMerge Client is now setup and ready to mail merge from both Microsoft Word and the Microsoft CRM Web Client.

If this still not resolves the issue:

Please have a look at this article

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.