Managing calls & Dynamics 365 at the same time can be a challenge - that is why we invented TelephoneIntegration. Features like Caller Recognition and Click2Dial will boost your daily phone tasks and ensure everything is properly tracked in Dynamics 365. Additional features like Power-Dialing or a Call Analytics complete the overall CTI-solution and help you to get the most out of your Dynamics 365 system.
Trusted by customers around the world, loved by the business: 14 days free trial Free support from initial setup to ongoing operation Power dialing options and advanced analyzing tools Click-2-Dial, Screen Pops, Caller Recognition and more Start Instant Free Trial
Contact us:
Once a call is recognized, our CTI will search the Dynamics 365 system and display information about the caller.
Dynamics 365 records and phone call activities can be configured to automatically pop-up on incoming and outgoing calls.
Create new records on incoming calls; e.g. opportunities, cases, accounts, contacts or leads.
Next to any phone number field in Dynamics 365, the Click-2-Dial option is available from the search, as well as from the CommandBar.
Analyze calling times and the performance of your sales or service reps.
Based on campaign activities, the "Power Dialer" enables semi-automated call queues.
Managing calls & Dynamics 365 at the same time can be a challenge. Do your service and sales teams struggle to take incoming calls and talk to customers while having to search for & review their recent history - all while capturing the important call details at the same time?
TelephoneIntegration connects your phone system with Dynamics 365 and helps you save valuable time and increase your productivity through simplifying call handling in Dynamics 365.
Features like Caller Recognition, Screen Pops, Auto creation of Dynamic 365 records (phone calls, opportunities, cases,…) help you capture & track phone calls and reduce clicks through efficient & streamlined call processes. Simplified dialing with Click-2-Dial, ‘Dialing from related records’ improves user satisfaction and guarantees a professional and personal calling experience.
Whether it's about having all calls tracked in Microsoft Dynamics 365 or just making answering calls and dialing out of Dynamics 365 easier - there is a lot of value in having your phone system connected to your Dynamics 365 environment.
No matter which industry or department, our solution provides you with a simple and intuitive user experience to help you bridge the gap between your phone system and Dynamics 365. TelephoneIntegration is designed to work with phone systems that are SIP compliant or have a TAPI driver. Our free “Phone Test Tool” can be used to quickly verify your phone system’s compatibility prior purchase.
Free Phone Test Tool
TelephoneIntegration would not be one of our high-class products if it would not spoil its users with outstanding extras. Simple and intuitive user experience meets power dialing options and advanced analyzing tools: Enhance your efficiency benefits and profit from TelephoneIntegration!
Based on campaign activities, the "Power Dialer" enables semi-automated call queues. Call statistics & analytics in Dynamics 365 dashboards help you analyze # of calls, duration, success rate and compare performance of agents.
Show in Action
Our support team is available around the clock to assist you with all your questions about our addons, help with installation and integration into your Dynamics CRM system.
+43 3166 80880 (Austria) +1 (404) 720-6066 (USA) support@mscrm-addons.com
Learn more about our powerful features, that will boost your daily phone tasks and ensure everything is properly tracked in Dynamics 365. In a free live demo we will show you the capabilities of TelephoneIntegration in a real business environment. We will answer any questions you may have, explain the individual functions and show you how you can easily manage calls and Dynamics 365 at the same time.
Streamline overall business processes Reduce workload, clicks and time when managing calls Free 24/7 support via chat, phone or e-Mail
This solution is easy to manage and to deploy and to use with different CE Apps / Unified Interfaces. The support team is very responsive and help in any case. Not yet tried to connect with best of breed telephone units but the search and response of Dynamics 365 Customer Engagement information is very quick. Good work MSCRaddons Team!
Georg B.AppSource user
TelephoneIntegration starts from only $ 8 per month/user (billed annually). For individual offers, please contact our Sales team.
Subscribe and be the first to know about our latest developments and special offers.
Can’t find the answer? Browse through our knowledge base tutorials by clicking here.