Support

IMPORTANT INFO: DocumentsCorePack or AttachmentExtractor service stopped are not connecting.

Due to a change by Microsoft is is requried to change the connection type of your service.
Details: Important information regarding the service issue and steps to take

 NOTE:
Due to the high demand on our service configruations for DocumentsCorePack and AttachmentExtractor our servers are very busy at the moment that. This results in a slower performance an possible timeouts.

To get in touch with us right away, click on the Live Support button to start an Online-chat (available 17 hours a day!) or make use of the "Ask a question" form below.
Next to this, feel free to contact us by phone or email.

 
 

Upcoming Events and Holidays!

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14Mai
13Mai

Limited Support from Europe

13 Mai, 2021 — 14 Mai, 2021 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna   
Event details

Due to the national holiday in Austria we only offer limited support from our european office on Thursday, 13th of May. The US office is available as usual from 9AM - 6PM EST (3PM - 12PM GMT+1).

25Mai
24Mai

European Office Closed

24 Mai, 2021 — 25 Mai, 2021 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna   
Event details

Due to the national holiday in Austria our European office will be closed on Monday, 24th of May. The US office is available as usual from 9AM - 6PM EST (3PM - 12PM GMT+1).

01Jun
31Mai

Memorial Day - US Office Closed

31 Mai, 2021 — 01 Jun, 2021 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna   
Event details

Due to Memorial, our US-Office in Atlanta is Closed Monday 31st of May 2021 Support is provided from our European Office. Official support hours are: 1am - 1pm EST ( 7am until 7pm CET)