TelephoneIntegration for Microsoft Dynamics CRM
TelephoneIntegration connects your phone system (TAPI, Skype, OCS, Lync) with Microsoft Dynamics CRM. The addon offers a "Click-to-Dial"-functionality for outgoing calls. Incoming calls will be recognized and details of the caller are displayed within the user interface, a pop-up window called balloon. The balloon provides various functionalities to enable a simpler and more efficient call handling.
Available for: On-Premise/IFD/Online