Terms & Conditions


After purchasing the product the customer is entitled to support and new releases (including release changes of MS Dynamics 365) of the purchased product(s) for one year from the time of purchase of the first product licenses. Subsequent purchases of additional licenses of the same product fall under the terms of the initial purchase. After one year from initial purchase, the customer may purchase annual support contracts. We provide a 30-day grace period after support expiration to allow customers to purchase an additional year of support with Standard - Support-price. In all cases where an additional year of support is purchased, the term of that support will commence as of the expiration date of the original support period. For example, an organization that purchases product licenses on January 1, 2011 and waits to renew support until February 2012 will receive support through December 31, 2012; one year starting from the expiration of the original term.

Customers can contact our support from Mo-Fr 1am to 6pm EST,( 7am-12 midnight CEST) via telephone ( EU: +43(0)316 680 880 0, US: +1 404 720 6066), email (support@mscrm-addons.com), fax (+43(0)316 680 880 25) and Live-Chat on our homepage. Our technical support will respond within a maximum of 8 working hours. The support contract includes updates (for our addons, but not for addon-customizations of individual users), fixes, new releases and Support (email, phone, Live-Chat). 

Standard - Support-price per license for 1 year


(if you make the renewal within 30 days after expiration!)

Date of renewal
(number of days
after expiration)

- DCP Client*
- GroupCalendar*
- PowerSearch*
- Dashboard*
- ActivityTools*
- SmartBar*

TelephoneIntegration

AttachmentExtractor

ValuePackage

DCP
server-based
document
generation 

within 30 days

17 USD*

34 USD

25 % of list price

34 USD

20 % of list price 

Penalty - Support-price per license for 1 year


(If the customer does not renew the support-contract within 30 days after expiration, he has to pay a penalty-support-price for 1 year (depending on the days between the expiration and the renewal)

Date of renewal
(number of days
after expiration)

- DCP Client*
- GroupCalendar*
- PowerSearch*
- Dashboard*
- ActivityTools*
- SmartBar* 

TelephoneIntegration

AttachmentExtractor

ValuePackage

DCP
server-based
document 
generation 

31-90 days

22.5 USD *

45 USD

30 % of list price

45 USD

30 % of list price

91-180 days

30 USD *

60 USD

40 % of list price

60 USD

40 % of list price

181-270 days

37.5 USD *

75 USD

50 % of list price

75 USD

50 % of list price

271-1 year

45 USD *

90 USD

60 % of list price

90 USD

60 % of list price

Support life cycle:

Our addons are supported for as long as the according Dynamics 365 version is.
Click here, to get more details, about the support life cycle.

If the customer does not renew the support-contract within 1 year after expiration, the customer has to rebuy the licenses.
* Prices are doubled in case of per-User licensing

Subscriptions of addons for MS Dynamics 365 Online (cloud-based): Support/Maintenance per year/per license is included in the monthly fee for these subscriptions.

If you have questions, please contact us via office@mscrm-addons.com