After  purchasing  the product  the customer  is  entitled to support  and  new  releases  (including release changes of MS CRM) of the purchased products(s) for one year from the time of purchase of the first product licenses. Subsequent purchases of additional licenses of the same product fall under the terms of the initial purchase.
After one year from initial purchase, the customer may purchase annual support contracts. We provides a 30-day grace period after support expiration to allow customers to purchase an additional year of support with Standard - Support-price.
In all cases where an additional year of support is purchased, the term of that support will commence as of the expiration date of the original support period.  For example, an organization that purchases product licenses on January 1, 2005 and waits to renew support until February 2006 will receive support through December 31, 2006; one year starting from the expiration of the original term. 

Standard - Support-price per license for 1 year
(if you make the renewal within 30 days after expiration !)

Date of renewal (number of days after expiration)	-WordMailMerge  (DCP) -GroupCalendar -PowerSearch -Dashboard -EmailTools	-Telephone-  Integration	-AutoMerge a; Small b; Medium c; Enterprise	-Alerts a; Small b; Medium c; Enterprise	-ValuePackage
within 30 days	10,- Euro	20,- Euro	a; 200,- Euro b; 500,- Euro c; 800,- Euro	a; 100,- Euro b; 500,- Euro c; 800,- Euro	20,- Euro

 

Penalty - Support-price per license for 1 year
If the customer does not renew the support-contract within 30 days after expiration, he has to pay a penalty-support-price for 1 year (depending on the days between the expiration and the renewal) see below:

Date of renewal (number of days after expiration)	-WordMailMerge -GroupCalendar -PowerSearch -Dashboard -EmailTools	-Telephone-   Integration	-AutoMerge a; Small b; Medium c; Enterprise	-Alerts a; Small b; Medium c; Enterprise	-ValuePackage
31- 90 days	15,- Euro	30,- Euro	a; 300,- Euro b; 750,- Euro c;1.200,- Euro	a; 150,- Euro b; 750,- Euro c;1.200,- Euro	30,- Euro
91- 180 days	20,- Euro	40,- Euro	a; 400,- Euro b;1.000,- Euro c;1.600,- Euro	a; 200,- Euro b;1.000,- Euro c;1.600,- Euro	40,- Euro
181- 270 days	25,- Euro	50,- Euro	a; 500,- Euro b;1.250,- Euro c;2.000,- Euro	a;  250,- Euro b;1.250,- Euro c;2.000,- Euro	50,- Euro
271 days- 1year	30,- Euro	60,- Euro	a; 600,- Euro b;1.500,- Euro c;2.400,- Euro	a; 300,- Euro b;1.500,- Euro c;2.400,- Euro	60,- Euro

If the customer does not renew the support-contract within 1 year after expiration, the customer has to buy the licenses new.

If you have questions, please mail to office@mscrm-addons.com