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After purchasing the product the customer is entitled to support and new releases (including release changes of MS Dynamics 365) of the purchased product(s) for one year from the time of purchase of the first product licenses. Subsequent purchases of additional licenses of the same product fall under the terms of the initial purchase. After one year from initial purchase, the customer may purchase annual support contracts. We provide a 30-day grace period after support expiration to allow customers to purchase an additional year of support with Standard - Support-price. In all cases where an additional year of support is purchased, the term of that support will commence as of the expiration date of the original support period. For example, an organization that purchases product licenses on January 1, 2011 and waits to renew support until February 2012 will receive support through December 31, 2012; one year starting from the expiration of the original term.
Customers can contact our support from Mo-Fr 1am to 6pm EST,( 7am-12 midnight CEST) via telephone ( EU: +43(0)316 680 880 0, US: +1 404 720 6066), email (support@mscrm-addons.com), fax (+43(0)316 680 880 25) and Live-Chat on our homepage. Our technical support will respond within a maximum of 8 working hours. The support contract includes updates (for our addons, but not for addon-customizations of individual users), fixes, new releases and Support (email, phone, Live-Chat).
Find all Legal Documents here.
Standard - Support-price per license for 1 year
(if you make the renewal within 30 days after expiration!)
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Date of renewal
(number of days
after expiration)
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- DCP Client*
- GroupCalendar*
- PowerSearch*
- Dashboard*
- ActivityTools*
- SmartBar*
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TelephoneIntegration
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AttachmentExtractor
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ValuePackage
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DCP
server-based
document
generation
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Date of renewal
(number of days
after expiration)
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- DCP Client*
- GroupCalendar*
- PowerSearch*
- Dashboard*
- ActivityTools*
- SmartBar*
|
TelephoneIntegration
|
AttachmentExtractor
|
ValuePackage
|
DCP
server-based
document
generation
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Support life cycle:
Our addons are supported for as long as the according Dynamics 365 version is.
Click here, to get more details, about the support life cycle.
If the customer does not renew the support-contract within 1 year after expiration, the customer has to rebuy the licenses.
* Prices are doubled in case of per-User licensing
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