Support

IMPORTANT INFO: DocumentsCorePack or AttachmentExtractor service stopped are not connecting.

Due to a change by Microsoft is is requried to change the connection type of your service.
Details: Important information regarding the service issue and steps to take

 NOTE: Due to the high demand on our service configruations for DocumentsCorePack and AttachmentExtractor our servers are very busy at the moment that. This results in a slower performance an possible timeouts.

To get in touch with us right away, click on the Live Support button to start an Online-chat (available 17 hours a day!) or make use of the "Ask a question" form below.
Next to this, feel free to contact us by phone or email.

 
 

European Contact Information

  • 7AM - 7PM GMT+1 (Monday-Friday)

Sales:
United States Contact Information

  • 9AM - 6PM EST (Monday-Friday)

Sales:
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Upcoming Events and Holidays!

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01Nov
01Nov

Limited Support from Europe

01 Nov, 2019 — 01 Nov, 2019 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna   
Event details

Due to the national holiday in Austria we only offer limited support from our european office on Friday, 1st of November. The US office is available as usual from 9AM - 6PM EST (3PM - 12PM GMT+1).

28Nov
28Nov

Thanksgiving - US Office Closed

28 Nov, 2019 — 28 Nov, 2019 (UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna   
Event details

Due to Thanksgiving, our US-Office in Atlanta is Closed.
Support is provided from our European Office.
Official support hours are: 1am - 1pm EST ( 7am until 7pm CET)

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