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This blog is deprecated since July 2020.The articles below are no longer maintained and might contain outdated information. 
You can find the most acutal and relevenat information in our Knowledge Base at Blog


Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!

AttachmentExtractor Online Scheme

This blog article outlines how the Cloud service structure for AttachmentExtractor works. AttachmentExtractor will retrieve documents from Dynamics 365 instance, move it to an alternative storage location and deliver it back to Dynamics 365 upon user request.

As you can see the figure below shows the Data Flow of AttachmentExtractor in the Cloud: 

Data flow: 

  • Document Extraction: Based on configuration, the AttachmentExtractor-service checks for new documents in notes or e-mail attachments every X seconds and moves them to the alternative storage (SharePoint or Azure Blob Storage). At the same time, a 2nd query starts working towards historic entries. 
  • If an attachment is found, the service moves the file to the corresponding storage location and replaces the reference inside Dynamics 365.
    Please note: For users access inside Dynamics  365 is unchanged.

Data flow on Retrieval:
Please have a look at the corresponding blog article

All communication between the Dynamics 365 organization and the AttachmentExtractor service is done using the Dynamics 365 web-services and thus is secured communication using https and authenticated likewise to Dynamics 365 itself supporting Server2Server authentification (which prevents you from providing user credentials to us) or access via Office 365 credentials. Documents never get stored on the Service engine. 

Customers with security concerns regarding our document generation services are eligible to install AE either on their own Azure VM or on local hardware. Please note that for performance reasons an installation in the VM is recommended. 

For Dynamics 365 Online customers the document generation service will be hosted in our Azure account. To ensure high performance it will be located in the same datacenter the Dynamics 365-instance itself is located. The installation can be done directly from our website

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