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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


TelephoneIntegration Phone Test Tool
This blog article guides you through the test of the compatibility of your phone system with the TelephoneIntegration addon for Microsoft Dynamics 365.

Recap: Microsoft Business Applications Summit 2019
The Microsoft Applications Summit event in Atlanta exceeded all our expectations. To begin with, we would like to thank you for giving us your precious time and attention! It was a great pleasure meeting you at our booth!

Per User Licensing limitations
For most of our prodcuts we do allow to either license all active users or only the subset of users that requires to use our solutions. This comes with certain limitations in functionality where usage of our Addon cannot be related back to a specific user. ​This blog article explains the limitations and considerations you need be aware of when purchasing a "per User" license.

How licenses are counted
This blog article outlines how licenses are counted in our system. The counting mechanism varies depending on the type of license being used.

Power Dialer sorting rules of phone calls
This blog article outlines how the PowerDialer sorts phone calls.

Recap: eXtreme365 and User Group Summit in Amsterdam
An awesome week in the country of bikes, cheese, clogs, Heineken .... ended. We had such a great time last week at eXtreme365 and User Group Summit in Amsterdam. Thank you for joining us! It was a pleasure for us to be part of such a great experience and to meet old and also new business partners and customers.

Dynamics 365 Unified Interface limitations
This article describes missing functionalities of our add-ons in comparison of the Dynamics 365 default UI with the new Unified Interface.

How to enable debugging - The overview
Please select the product and CRM version form the table below and follow the link to get redirected to a description of how to debug.

TelephoneIntegration Client supports Unified Interface module view
This blog article outlines how to activate the Unified Interface module view via TelephoneIntegration Client.

Check Phone System compatibility over TAPI or SIP
The goal of that blog article is to describe how to easily test whether TelephoneIntegration addon would work with customer PhoneSystem (PBX) either over TAPI or over SIP.