This article explains how to enable the Click2Dial-functionality of TelephoneIntegration (TI) for CRM 2013/2015 without using the CallNumber button in the ribbon.
Please note: This article applies to 2015 as well as to CRM 2015/2016
This article outlines where to find the version number for each mscrm-addons product. Click the link below for the addon that you wish to find the version number for.
This article outlines how to add the TelephoneIntegration [Call Number]-button manually.
Requirements: TelephoneIntegration for MS CRM 2013/2015
This article describes how to find out the version number for each mscrm-addons product.
When calling over TAPI line, you sometimes need to predial a specific number to make an external call. In some cases, the TAPI driver is also passing this number to the TelephoneIntegration (TI) Client. If the TI Client Balloon then shows the PREDIAL NUMBER + REGULAR PHONE NUMBER instead of only the PHONE NUMBER.
When phone numbers are not being resolved correctly, the cause is sometimes an incomplete phone number index table (to be found in the MSCRM-ADDONS.com CTI CallInfos) in CRM.
It is recommended to rebuild this table from scratch. This includes removing all existing data in that table. To do so, we use the Telephone Integration update service. This article outlines how to do so.
TelephoneIntegration provides the possibility to assign unresolved numbers to already existing CRM records. This blog article outlines how do so.