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Call recording feature for TelephoneIntegration

TelephoneIntegration Client offers the possibility to record and store phone calls in Microsoft Dynamics 365 (CRM). This article outlines how to use this feature.  

Please note: The feature only works with SIP Client and was built as an 'always store'-option

How to activate the call recording feature
First, please make sure that you have a local registry key called 'PhoneActionMode' with the value 'true' under 
HKEY_CURRENT_USER\Software\PTM EDV-Systeme\TelephoneIntegrationclient 2011

If you do not have it, simply create a new settingskey. 
To do so, please navigate to Settings > Products and select TelephoneIntegration with a click on it.

Next, click on the [Add New Settingskey]-button in the command bar.

In the so opened window, insert the following data:

Name               PhoneActionMode
IsCached          Yes
KeyValue          True

For some more detailed information on how to create a settingskey manually, please have a look at this blog article

This action creates a new context menu item called 'Phone Action > Record'.

How to use the call recording feature 
This action creates a new context menu item called 'Phone Action > Record'.
In order to activate the record functionality, simply click on record whenever you would like to record a call. 

Figure 1: Phone Action > Record

At the end of the call, a new generated folder called 'Archive' will contain a new .wav file (including the call recording). Usually, CRM will store the recordings in the registry where you can find the log files as well. Additionally, the so created audio file is automatically uploaded to the correspondent phone call and saved as a note.

The file's name is built up as follows:


Figure 2: Recorded conversation

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