Check the log textbox if the following statement is present (might be accomodated by a 401 exception).
Receiving a service unavailable response on a website usually indicates, that the application pool of the site is not running.
To solve this issue, open your InternetInformation Management and verify all required app pools are started.
Before you can upgrade your CRM 4 to 2011, you will need to uninstall all 3rd party addons and check that all buttons have been deleted. After the migration you can then install the latest version of each addon. Should you have not done this, then it will be more complicated to get rid of the buttons and icons before you can install the CRM 2011 addons.
On a migrated organization, make sure the dcp/gc/ti security role migrated from CRM 4 is deleted.
This migrated role might interfere with the new setup and block the user from installing, because rights are checked wrongly.
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If you receive the below error message, please make a repair install of Office. This should resolve the issue.
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If you upgrade from DocumentsCorePack (DCP) Server for MS CRM 2011 v5.5 to a higher version, you have to completely remove DocumentsCorePack Server for MS CRM 2011 from your CRM.
If you want to hide or block the toolbar in MS Word for non-DCP users on a terminalserver, please check the following steps:
1. You will have to create the following Reg key under current user instead of local machine:
HKLM\software\Microsoft\Office\Word\Addins\WordMailMerge.Connect (for example: HKCU\software\Microsoft\Office\Word\Addins\Wordmailmerge.connect)
3. Once you have created the reg key you can change the load behaviour for each user. Change it to
Figure 1: Security Issue: WordMailmErge Add-On Error
When using DocumentsCorePack (DCP) in different environments (office, home, etc.) it is necessary to configure 2 profiles for the client.
One for the IFD connection and one for the standard connection. These profiles are configured via the DCP dataprovider on the client.
Please open the registry and add the the following string value toHkey_Current_User\Software\PTM EDV-Systeme\WordMailMergeClient.
String value= failoverprofile
This article contains a detailed guide on how to find out the version number for each mscrm-addons product in CRM 4.0.