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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Downgrade KDTele.ocx

To downgrade the KDTele-tools in order to use the previous event-model, simply donwload the downgrade package from:

http://62.99.232.162/TI/downgrade.zip

and extract the package into a “downgrade” folder within the installation directory of the TelephonIntegration (TI) - Client component.


Error message 401: Unauthorized when trying to access after deploying a custom web-application

The problem occurs because MS CRM is using an HttpModule for multitenancy scenarios. This http module is called with an anonymous user account. This is why it fails when trying to request, i.e. the metadata webservice.


How to configure different colors for activities in the Gantt View

Please note: Requires GC v4.61 or higher

There are four settings in the GC settings named

  • GanttColorAppointment1: Color 1 for specified appointment status codes
  • GanttColorAppointment2: Color 2 for specified appointment status codes
  • GanttColorServiceApp1: Color 1 for specified serviceappoinmtent status codes
  • GanttColorServiceApp2: Color 2 for specified serviceappointment status codes


Get rid of the presence information

We realized, that after installing Live Messenger we do not see the Contact/System User icon anymore in our MS CRM system. 

image

Figure 1: Live Messenger

Instead we get this IM presence icon. In 99,9 % it is grey because no one has all the CRM contacts in his Messenger and therefore it is uninteresting for our users.

I now tried to find out how we can turn this off and it is not very easy to find information about this presence information.