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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


TelephoneIntegration Client supports Unified Interface module view
This blog article outlines how to activate the Unified Interface module view via TelephoneIntegration Client.

Celebrating 20 years of PTM
We want to say thank you...This year, PTM EDV-Systeme GmbH is celebrating its 20th year as a high-quality software solution provider. We thank our clients, employees, and shareholders for their contributions to our continued success.

How to find out the internal value of an option field
This short blog article outlines how to search for the internal value of an option field.

Phone System compatibility over TAPI or SIP
The goal of that blog article is to describe how to easily test whether TelephoneIntegration addon would work with customer PhoneSystem (PBX) either over TAPI or over SIP.

How to configure an Onpremise Service with CRM Online
This article outlines how to create a SettingsKey manually in Dynamics365-online with Service running onpremise.

How to purge temporary data files

Every time a document is created in Microsoft Dynamics CRM, a corresponding temp is created by the system. This step consumes a lot of database storage. This article provides step by step instructions on how to

A) find the correct temporary data files and how to
B) create a workflow that purges the temporary data files automatically


How to open the fields.xml settings in Dynamics 365?
This article outlines how to open the server-side Dynamics 365-fields.xml-Settings.

DocumentsCorePack Online Service Configuration
This blog article outlines how easy it is to set up the DocumentsCorePack Online Service Configuration.

Heartbeat service restart behaviour
This blog article outlines how the heartbeat service restart behaviour works in case that Dynamics 365 is not available for some reason.

How to activate per User Licensing in Dynamics 365
This article outlines how to activate a per User License in Dynamics 365 for ActivityTools, GroupCalendar, PowerSearch, SmartBar and TelephoneIntegration