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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


How to create a SettingsKey manually in MS Dynamics CRM 2011

Sometimes, you may be asked to create a new settingskey for one of our products. This article outlines how to do so. 


Activate per User licensing

When using per User licensing, it is mandatory to enable all users that should be licensed within CRM. It often occurs, that after installing the license via the License Manager, the below screen appears:

 

 

 

 

 

 

 

 

 

 

 

 

 

Figure 1: License Manager - Preview License

This is due to the fact, that the user (usually an admin), who is running the license-manager is not a licensed user at this point.

To enable this, specific users you will have to follow the below steps. 


Information on Security roles: Which roles are needed for which solution?

This article explains the security roles that must be assigned to users that should be allowed to use our Add-Ons.  


How to get the unique organization name for CRM 4.0 and CRM 2011 (RTM / RTW)

When ordering licenses, you will be asked for the organisation unit name of your CRM system. This information is mandatory in order to create a license. Below, you can find a short description about how to get the necessary information for CRM 4.0 / CRM 2011.


Connection dialog retrieves organizations, but refuses to connect

Check the log textbox if the following statement is present (might be accomodated by a 401 exception).


Service Unavailable after error in upgrade process

Receiving a service unavailable response on a website usually indicates, that the application pool of the site is not running.

To solve this issue, open your InternetInformation Management and verify all required app pools are started.


How to resolve Windows Live Network is unavailable from this site error in CRM 2011 Online

Sometimes, the following error occurs when one tries to login at Microsoft Dynamics CRM 2011 Online Web Client:

"The Windows Live Network is unavailable from this site for one of the following reasons…”

image

Figure 1: Error message

This article focusses on how to resolve this error. 


Upgrading CRM 4 to CRM 2011 with 3rd party addons.

Before you can upgrade your CRM 4 to 2011, you will need to uninstall all 3rd party addons and check that all buttons have been deleted. After the migration you can then install the latest version of each addon.
 
Should you have not done this, then it will be more complicated to get rid of the buttons and icons before you can install the CRM 2011 addons.


How to change language settings

Location of the Language Settings on the Client & Server

The name of the Language XML File is: .XML


Licensing details

Basics:

License-checks are done each time the application is accessed by a user.

Having an invalid license stops the whole product from working.

An invalid license will never have any impact on Dynamics 365, it only limits the addon itself.