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Configuration loading error of AutoMerge

This article outlines what you can do if the AutoMerge Configuration page doesn’t load.

If the AutoMerge solution won’t load, please follow the below instructions.

Figure 1: AutoMerge Server - Microsoft Dynamics CRM


Step 1: Access the CRM address

Add the url with which you usually access CRM to the trusted sites. In this example case it is http://crm2011r6-de.

Open your Internet Explorer Settings [1] > Internet options [2].

Figure 2: Open Internet options


Navigate to the Security-tab [1], click on Trusted sites [2] and hit the [Sites]-button [3].

Figure 3: Internet Options > Security-tab


Use this dialog to add your CRM address to the trusted sites. Click on the [Add]-button [1] and on the [Close]-button [2] to finish.

Figure 4: Add CRM adress to the trustet sites


CRM Server address

If the computer name of your CRM Server differs from your accessing address, add it to the trusted sites as well.

The reason for this is that CRM will take the CRM Server name to access the AutoMerge Configuration page.

To do so, open the Control Panel of your CRM Server and look for the Computer name.

Figure 5: Control panel > Computer name


Add it to the Trusted sites too.

Figure 6: Add computer name to the trusted sites

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to

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