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This blog is deprecated since July 2020.The articles below are no longer maintained and might contain outdated information. 
You can find the most acutal and relevenat information in our Knowledge Base at Blog


Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!

What to do if DocumentsCorePack service stopped working

This blog article outline how to react if your DocumentsCorePack (DCP) Service stopped working. It is most likely because the username and password credentials are not working anymore.

Please note: In most of the cases this happens because the password of the Office365 account has expired. We would recommend you to "Setup your password to never expire" for the account on which you run the DCP service. 

How to change the account (username/password) of the DCP service

Open the following link

2) Enter your username and password

3) Click on Your available CRM connection profiles 

Figure 1: DocumentsCorePack Online Configuration

4) Select your profile and lick on modify your service 

Figure 2: Modify online configuration

5) In the next step, you can correct your username and password

Figure 3: Change your online service credentials.

Click on the [Verify connection & Save Profile]-button in order to proceed.

6) Now mark your service and click on the [Start Service]-button.

Figure 4: Start your service

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to

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