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How to enable debugging for the RecordCounter

Please note 

This article only applies to the RecordCounter in Microsoft Dynamics CRM 2011. 


How to activate Debugging

Within CRM, navigate to Settings [1] > Products [2] and open the Plugin-record [3].

Figure 1: Open Plugin-record


Select the Settingskeys [1] and open the debug-setting [2].

Figure 2: Open debug-setting


Set the KeyValue to true [1] and hit the [Save]-button. From now on debugging is activated.

Figure 3: Activated debugging


Access the log files

The log files will be stored in the MSCRM-ADDONS-com Debug-entity. The easiest way to access it is by using the advanced find.

Select the MSCRM-ADDONS-com Debug-entity [1] and include the following condition: Name must Contain LineItemCount [2]. It ensures that only log files of the RecordCounter will be retrieved. Then click on the [Results]-button. [3].

Figure 4: Advanced Find


In the next window, use the Add-columns functionality and add the ptm-message-field to the grid. 

Next delete all retrieved debug records. Then reproduce the error and refresh the result list of this advanced find. This ensures that you only have the latest and relevant log files.

Select all records and hit Export Debug [1]. 

Figure 5: Export Debug

In the next dialog, check Static Worksheet and hit the [Export]-button.


Please send the excel log-file with a short error description and a screenshot to our support (


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