- Blog


This blog is deprecated since July 2020.The articles below are no longer maintained and might contain outdated information. 
You can find the most acutal and relevenat information in our Knowledge Base at Blog


Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!

TelephoneIntegration supports UnifiedServiceDesk (USD)

Instead of opening contact/account/lead CRM records in InternetExplorer, the CRM records are opened in the USD client.


The USD client must be installed on the local machine.

The USD package must be deployed in the CRM organization.

A TelephoneIntegration Server-side setting key “UseUSD” must be set with key value “true”.

Also, the CRM / settings / USD needs to be set up properly:

a. ) CRM administrator must add the USD settings as described in the attached PDF document ( the hard way )


b.) CRM admin uses the CRM Configuration Migration Tool to import the file. (the easy way )

Restart of USD client and TI client.

TI addon integration with Unified Service Desk.pdf (581.49 kb) (74.45 kb)

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to

Comments are closed.