mscrm-addons.com - Blog

IMPORTANT INFORMATION

This blog is deprecated since July 2020.The articles below are no longer maintained and might contain outdated information. 
You can find the most acutal and relevenat information in our Knowledge Base at support.mscrm-addons.com

News.mscrm-addons.com Blog

rss

Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Troubleshooting for Load Balancing - On-Premise

This blog article outlines how to proceed if you have an issue with your Load Balancing service for DocumentsCorePack On-Premise. 

1) Take screenshots of the first three tabs of the configuration of ​ALL your services that are affected by the Load Balancing issue(highlighted in yellow in the figure below):
- General-tab
- Dynamics 365 Connection Setup-tab
- License-tab ​

 

2) Export the AutoMergeWorkingItem entity with all fields as CSV file 

 

3) Export EventLog: Applications and Services Logs - www.mscrm-addons.com folder

 

Please send all the files  and a short description on which steps were taken to support@mscrm-addons.com.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.

 




Comments are closed.