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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


How to get the unique organization name for CRM 4.0 and CRM 2011 (RTM / RTW)

When ordering licenses, you will be asked for the organisation unit name of your CRM system. This information is mandatory in order to create a license. Below, you can find a short description about how to get the necessary information for CRM 4.0 / CRM 2011.


Connection dialog retrieves organizations, but refuses to connect

Check the log textbox if the following statement is present (might be accomodated by a 401 exception).


Service Unavailable after error in upgrade process

Receiving a service unavailable response on a website usually indicates, that the application pool of the site is not running.

To solve this issue, open your InternetInformation Management and verify all required app pools are started.


Upgrading CRM 4 to CRM 2011 with 3rd party addons.

Before you can upgrade your CRM 4 to 2011, you will need to uninstall all 3rd party addons and check that all buttons have been deleted. After the migration you can then install the latest version of each addon.
 
Should you have not done this, then it will be more complicated to get rid of the buttons and icons before you can install the CRM 2011 addons.


How to enable debugging for ActivityTools

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Please note:
This article applies to ActivityTools in
Microsoft Dynamics CRM 2011 and CRM 2013

(Click here for information on how to enable debugging in ActivityTools in 
higher CRM versions) 

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How to configurate unmanaged custom entities

To successfully integrate our products with custom entities, these custom entites either have to be part of a managed solution or the navigation configuration has to be applied manually.


mscrm-addons – version number guide for CRM 4.0

This article contains a detailed guide on how to find out the version number for each mscrm-addons product in CRM 4.0.


Licensing details

Basics:

License-checks are done each time the application is accessed by a user.

Having an invalid license stops the whole product from working.

An invalid license will never have any impact on Dynamics 365, it only limits the addon itself.


Error message 401: Unauthorized when trying to access after deploying a custom web-application

The problem occurs because MS CRM is using an HttpModule for multitenancy scenarios. This http module is called with an anonymous user account. This is why it fails when trying to request, i.e. the metadata webservice.