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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


How to upgrade TelephoneIntegration for MS CRM 2011 to 2013

This article will show you how to prepare TelephoneIntegration for MS CRM 2011 for an update of your CRM system to 2013!


How to upgrade PowerSearch for MS CRM 2011 to 2013

This article will show you how to prepare PowerSearch for MS CRM 2011 for an update of your CRM system to 2013!


Get ready for MS CRM 2013 Orion

As the new Microsoft Dynamics CRM 2013 Orion expected to be released soon, we would like to provide you with some important information.


GroupCalendar with revised user interface

This article outlines the revised user interface of the GroupCalendar within version 5.45 and higher (click here to download the latest GroupCalendar verison).

The user interface was renewed in the course of working on the GroupCalendar’s compatibility with RU12 and cross-browser. There are two slight changes in the user interface which are listed and described below:


GroupCalendar for CRM Online & Internet Explorer 10

There is another small update of the MSCRMADDONScomGeneral Solution which fixes a issue with Internet Explorer (IE) 10 when running in compatibility mode. When you're not using IE 10 yet it is not critical when you do not import the updated solution. But we still recommend to update the solution to be prepared for IE 10.


Addon-Update Behaviour (valid for builds from 1st March 2013 and beyond)

 

When you launch an upgrade installation of our products, the setup will update existing files and solutions in CRM. The default behaviour of upgrading a product installation has changed with all releases after 1st of March, 2013.


The TelephoneIntegration update service
The TelephoneIntegration (TI) update service retrieves the needed information (determined by the administrator within the CTI-configuration interface) from the CRM system, processes it and provides it for TI. This is essential if you want TelephoneIntegration to operate. The update service e.g. ensures that telephone numbers are provided to perform calls or that information about the caller/called person are provided within the TI User Interface (balloon) for a more efficient call handling, etc.

CTI Client Version expiring when only support expires

This is a known issue with versions previous to 5.28.

Please upgrade to at least this version : http://62.99.232.162/ti2011/tic530.zip to fix the problem.

That’s it! We appreciate your feedback! Please share your thoughts by sending an email to support@mscrm-addons.com.


Perform a config change of RecordCounter for MS CRM 2011

The current version of RecordCounter for MS CRM 2011 contains performance updates. These updates will take effect, once the following changes have been made to the config.


Service Unavailable after error in upgrade process

Receiving a service unavailable response on a website usually indicates, that the application pool of the site is not running.

To solve this issue, open your InternetInformation Management and verify all required app pools are started.