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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


TelephoneIntegration Server - do not use Integrated Security

It is not recommended to use Integrated Security for Telephone Integration.


How to create custom activities and/or entities?

This blog article outlines how to customize the TelephoneIntegration Context Menu to create new activities and/or entities.

Requirements: TelephoneIntegration Client v.6.20 or higher


How to use a default web browser instead of Internet Explorer in TelephoneIntegration Client

This short blog article explains how to use the TelephoneIntegration (TI) Client for Microsoft Dynamics CRM with a default web browser instead of Internet Explorer (IE).


How to create a SettingsKey manually in MS Dynamics

Sometimes you may be asked to create a new settingskey for one of our products
(e.g. if we developed a customization for you or if a special configuration is needed, etc.).
To do so, please follow the six easy steps below.

Addons: AutoMerge, DocumentsCorePack, TelephoneIntegration


How to enable debugging for TelephoneIntegration

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Please note:
This article applies to TelephoneIntegration 
for MS CRM 2011, 2013 and 2015, as well as to CRM 2015/2016.

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Basically there are two ways to activate debugging:

Solution 1: Activating debugging via the TI-Setup

Solution 2: Activating debugging on your Client via the Registry