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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


How to install a license key - Overview

A valid license key is the key to a smoothly running mscrm-addons.com product. Having an invalid license stops the whole product from working. An invalid license will never have any impact on your CRM, it only limits the addon itself.


Requirements for a new license

To facilitate and to speed up the issuing process of a new license, we kindly ask you to
send us a short e-Mail including answers to the following questions.


Recap: CRMUG European Congress 2016

There are no strangers here; only friends you haven't met yet. 

- William Butler Yeats 


Figure 1: CRMUG Gold sponsorship


Recap: eXtremeCRM Warsaw 2016

There are no strangers here, only friends you haven't met yet.

- William Butler Yeats


Figure 1: eXtremeCRM Warsaw

Thank you for joining us at this year’s eXtremeCRM in Warsaw!


How to enable MultiFactorAuthentication (MFA) Support?

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Please note:
This feature is only available for DocumentsCorePack Client and TelephoneIntegration Client
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This article provides you with 2 step-by-step instructions on how to enable MFA Support and on how to configure the 2Factor authentication in your client’s connection profile.

To enable MFA support for our client products, you have to register a custom application with Azure AD. It will manage your addons’ access rights.


TelephoneIntegration supports UnifiedServiceDesk (USD)

Instead of opening contact/account/lead CRM records in InternetExplorer, the CRM records are opened in the USD client.


Recap: US Industry Summit 2016

There are no strangers here; only friends you haven’t met yet. 

- William Butler Yeats


Figure 1: US Industry Summit 2016

Thank you for joining us at this year’s US Industry Summit!


How to remove dependencies when you delete a solution manually in CRM

When you try to delete a solution, it will show you an error message if there are any dependencies.

To solve this issue, please follow the steps below.


How to upgrade to Microsoft Dynamics CRM 2016

This article provides step-by-step instructions regarding to the upgrade of our addons to Microsoft Dynamics CRM 2016.

Our addons provide a wide range of helpful features! But before you will be able to enjoy the various benefits of or addons for MS CRM 2016 there is some work (at least let us call it like that) waiting for you:

The upgrade.


PhoneCall from/to fields are not populated

When you open a new PhoneCall activity (without the always store option), the TelephoneIntegration (TI) Client automatically fills the from and to field with the actual sender and the recipient. The functionality is provided with the TelephoneIntegrationServerCore2013.16 solution.

If it does not work, you must check the checkSender function.