This article describes, how to use TelephoneIntegration for MS CRM 2013 with MS Outlook only. Users have the possibility to use TelephoneIntegration without a browser, but with Outlook only, meaning that TelephoneIntegration will open all windows (e.g. the CRM-call-activity, etc.) in Outlook and not in an internet browser window.
Sometimes you may be asked to create a new settingskey for one of our products (e.g. if we developed a customization for you or if a special configuration is needed, etc.). To do so, please follow the six easy steps below.
Addons: AutoMerge, DocumentsCorePack, TelephoneIntegration
Please note: This article applies to CRM 2013 as well as to CRM 2015/2016
When ordering licenses, you will be asked for the organisation unit name of your CRM system. This information is mandatory in order to create a license. Below, you will find a short description on how to get the necessary information for CRM 2013 and CRM 2015/2016.
When using our products, the CRM discovery service is contacted to retrieve the service URLs for accessing the CRM WebServices.
In some cases the URL returned by the discovery service is not useable to contact the CRM WebService.
This article outlines how to activate per User Licensing for our addons for MS CRM 2013 and 2015!
Thank you for joining us at this year’s exhibitions at the eXtremeCRM in Anaheim, USA and the Convergence EMEA in Barcelona Spain! It was a pleasure meeting you there!
What to do if Chrome External Protocol Message does not pop up
If the [DocumentsCorePack]- and/or the [TelephoneIntegration (Call)]- button do not work with Chrome, you may have skipped an important message.
This article will show you how to prepare TelephoneIntegration for MS CRM 2011 for an update of your CRM system to 2013!
This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.