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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Using TelephoneIntegration for MS CRM 2013 with MS Outlook only

This article describes, how to use TelephoneIntegration for MS CRM 2013 with MS Outlook only. Users have the possibility to use TelephoneIntegration without a browser, but with Outlook only, meaning that TelephoneIntegration will open all windows (e.g. the CRM-call-activity, etc.) in Outlook and not in an internet browser window.


How to create a SettingsKey manually in MS Dynamics

Sometimes you may be asked to create a new settingskey for one of our products
(e.g. if we developed a customization for you or if a special configuration is needed, etc.).
To do so, please follow the six easy steps below.

Addons: AutoMerge, DocumentsCorePack, TelephoneIntegration


How to get the unique organization name

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   Please note: This article applies to CRM 2013 as well as to CRM 2015/2016

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When ordering licenses, you will be asked for the organisation unit name of your CRM system.
This information is mandatory in order to create a license.
Below, you will find a short description on how to get the necessary information for CRM 2013 and CRM 2015/2016.


OrganizationURL provided by DiscoveryService is false

When using our products, the CRM discovery service is contacted to retrieve the service URLs for accessing the CRM WebServices.

In some cases the URL returned by the discovery service is not useable to contact the CRM WebService. 


Addons for MS CRM 2013 and 2015: Activate per User Licensing

This article outlines how to activate per User Licensing for our addons for MS CRM 2013 and 2015!


Recap: eXtremeCRM in Anaheim & the Convergence EMEA in Barcelona 2013

Thank you for joining us at this year’s exhibitions at the eXtremeCRM in Anaheim, USA and the Convergence EMEA in Barcelona Spain! It was a pleasure meeting you there!


Chrome External Protocol Message does not pop up

What to do if Chrome External Protocol Message does not pop up

If the [DocumentsCorePack]- and/or the [TelephoneIntegration (Call)]- button do not work with Chrome, you may have skipped an important message.


How to upgrade TelephoneIntegration for MS CRM 2011 to 2013

This article will show you how to prepare TelephoneIntegration for MS CRM 2011 for an update of your CRM system to 2013!


How to synchronize TelephoneIntegration history with actual phonecalls

Synopsis:

This article explains the steps required to synchronize the actual call duration as recorded in the TelephoneIntegration history with actual phone calls in CRM.