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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Print in Word General Error in DocumentsCorePack for MS CRM 2011

If you receive the below error message, please make a repair install of Office. This should resolve the issue.


Upgrade from DocumentsCorePack Server v5.5 to a higher version

If you upgrade from DocumentsCorePack (DCP) Server for MS CRM 2011 v5.5 to a higher version, you have to completely remove DocumentsCorePack Server for MS CRM 2011 from your CRM.


How to configurate unmanaged custom entities

To successfully integrate our products with custom entities, these custom entites either have to be part of a managed solution or the navigation configuration has to be applied manually.


Barring DocumentsCorePack Toolbar for non-DCP users

If you want to hide or block the toolbar in MS Word for non-DCP users on a terminalserver, please check the following steps:


1. You will have to create the following Reg key under current user instead of local machine:

    HKLM\software\Microsoft\Office\Word\Addins\WordMailMerge.Connect  
    (for example: HKCU\software\Microsoft\Office\Word\Addins\Wordmailmerge.connect)

3. Once you have created the reg key you can change the load behaviour for each user. Change it to


Email messages take hours or even days to go out through the email router for MS CRM 4.0

We once had the problem that some emails with a long text in it were taking ages till they were send. We are using the email router to send and receive emails to our support team.

As we moved some months ago from normal exchange to BPOS my first suggestion was that it has to do with the connection between BPOS and the Emailrouter. ( RU 14)

In the event-viewer I recognized the following entry:

#61042 - An error occurred while the outgoing email message with the subject Re: urgent problem with DCP config PTM CRM00114110 CRM: 0000132293' for ExchangeOnline: http://[servername]/PTMEDVSystemeGmbH for delivery through https://autodiscover-red002.mail.emea.microsoftonline.com/ews/Exchange.asmx The request failed with HTTP status 413: request entity too large,
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)bei System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) bei Microsoft.Crm.Tools.Email.Providers.ExchangeServiceBinding.CreateItem(CreateItemType CreateItem1) bei Microsoft.Crm.Tools.Email.Providers.ExchangeOnlinePollingSendEmailProvider.SendMessage(MessageType mailMessage) bei Microsoft.Crm.Tools.Email.Providers.ExchangeOnlinePollingSendEmailProvider.ProcessMessageInternal(email emailMessage)


WordMailMerge Add-on Error

Problem


Figure 1: Security Issue: WordMailmErge Add-On Error


How to generate custom charts in dashboards (advanced)

Content:

Part One: How to create the chart? 
Part Two: How to create the drill-down click?


DocumentsCorePack IFD configuration

When using DocumentsCorePack (DCP) in different environments (office, home, etc.) it is necessary to configure 2 profiles for the client.

One for the IFD connection and one for the standard connection.
These profiles are configured via the DCP dataprovider on the client.

Please open the registry and add the the following string value to
Hkey_Current_User\Software\PTM EDV-Systeme\WordMailMergeClient.

String value= failoverprofile


mscrm-addons – version number guide for CRM 4.0

This article contains a detailed guide on how to find out the version number for each mscrm-addons product in CRM 4.0.


Dashboard/Silverlight Initialization Error 2104

Error message:
The dashboard does not open and you get the following JavaScript error in your browser:

Message: Unhandled Error in Silverlight x application
Code: 2104
Category: Initialize Error
Message: 2104 An error has occurred.