Please select the product and CRM version form the table below and follow the link to get redirected to a description of how to debug.
Starting with version 5.23 / TI and version 5.19 / DCP in combination with LicenseManager 5.2, the ribbon buttons will be disabled on perUser licensing, if the user is having the acccess flag for the product set to no.
Licensemanager 5.2 creates a new setting, IsPerUserLicense with value true|false when importing a licensekey.
If the error message Plugin registration error of PTM Plugins! appears after the installation of RecordCounter, it means that the plugin wasn’t updated successfully. To solve this problem, please follow the instructions of this article.
Sometimes it can happen, that you want to execute a fetch simply to see if it works. And also see the results.
With the attached solution, you have the possibility to execute a fetch. Please note that this solution is not designed to generate fetches!
In CRM 2011, all DocumentsCorePack templates are stored in custom entities. The name of this custom entity is DocumentsCorePack Template (ptm_mscrmaddons_dcptemplates).Every record of this entity has the template attached as a note.
Per default, CRM metadata information for DocumenstCorePack is stored here:
Sometimes, you may be asked to create a new settingskey for one of our products. This article outlines how to do so.
This blog article will walk you through the required steps on how to install GroupCalendar and ActivityTools in a claims-based environment.
This article is valid for GroupCalendar for CRM 2011, 2013, 2015 and 2016 but only for CRM 2013 and older versions of ActivityTools. From CRM 2015 onwards ActivityTools does not have to be configured for IFD anymore!
The steps are the same for both products, so instead of an explicit product name, we will use the term the addon in this guide.
CTI 2011 TAPI wrapper needs a TAPI driver that is suitable to your Phone PBX server.
Each PBX phone-system vendor has its own TAPI driver.
Our TAPI wrapper has not an active role on the TAPI lines, it is just a passive listener to random TAPI driver events and eventually, it triggers them in case of outgoing calls, accepting the incoming offers.