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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


How to enable debugging for the RecordCounter

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Please note 

This article only applies to the RecordCounter in Microssoft Dynamics CRM 2011. 

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Configuration loading error of AutoMerge

This article outlines what you can do if the AutoMerge Configuration page doesn’t load.


If the AutoMerge solution won’t load, please follow the below instructions.


How to start the TAPI Test Tool

This article describes the two different ways how the TAPI Test Tool can be started. 


CTI does not resolve phone number

If the calling/called phone number is stored in Microsoft Dynamics CRM, then the number should be resolved to the corresponded CRM record. If the number does not resolve, make sure that the number is stored in the "MSCRM-ADDONS.com CTI CallInfos" entity. 


Gantt Printpreview for GroupCalendar

GroupCalendar version 4.84 offers a print preview of the Gantt View. This requires a small client side installation.


Disable ribbon buttons for non-licensed users

Starting with version 5.23 / TI and version 5.19 / DCP in combination with LicenseManager 5.2, the ribbon buttons will be disabled on perUser licensing, if the user is having the acccess flag for the product set to no.

Licensemanager 5.2 creates a new setting, IsPerUserLicense with value true|false when importing a licensekey.


RecordCounter - Plugin Registration Error

If the error message Plugin registration error of PTM Plugins! appears after the installation of RecordCounter, it means that the plugin wasn’t updated successfully. To solve this problem, please follow the instructions of this article.


Execute Fetch from CRM 2011

Sometimes it can happen, that you want to execute a fetch simply to see if it works. And also see the results.

With the attached solution, you have the possibility to execute a fetch. Please note that this solution is not designed to generate fetches!


DocumentsCorePack template security settings

In CRM 2011, all DocumentsCorePack templates are stored in custom entities.
The name of this custom entity is DocumentsCorePack Template (ptm_mscrmaddons_dcptemplates).
Every record of this entity has the template attached as a note.