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Hello and welcome to our blog! What can we do for you? Are you looking for further technical information or step-by-step instructions to our products? Or would you like to read the latest news on mscrm-addons? Please feel free to browse our blog for detailed information and to share our posts!


Dialing Rules
Dialing Rules problems: When configuring DIALING RULES we need to know exactly how the number must be concatenated for dialing - internal company calls ( the call is not routed outside your local loop) - local calls within your area code - for long distance calls within your country but outside your area code - for international calls outside your country

TelephoneIntegration Phone Test Tool
This blog article guides you through the test of the compatibility of your phone system with the TelephoneIntegration addon for Microsoft Dynamics 365.

Per User Licensing limitations
For most of our prodcuts we do allow to either license all active users or only the subset of users that requires to use our solutions. This comes with certain limitations in functionality where usage of our Addon cannot be related back to a specific user. ​This blog article explains the limitations and considerations you need be aware of when purchasing a "per User" license.

How licenses are counted
This blog article outlines how licenses are counted in our system. The counting mechanism varies depending on the type of license being used.

Power Dialer sorting rules of phone calls
This blog article outlines how the PowerDialer sorts phone calls.

Dynamics 365 Unified Interface limitations
This article describes missing functionalities of our add-ons in comparison of the Dynamics 365 default UI with the new Unified Interface.

TelephoneIntegration Client supports Unified Interface module view
This blog article outlines how to activate the Unified Interface module view via TelephoneIntegration Client.

Check Phone System compatibility over TAPI or SIP
The goal of that blog article is to describe how to easily test whether TelephoneIntegration addon would work with customer PhoneSystem (PBX) either over TAPI or over SIP.

How to open the fields.xml settings in Dynamics 365?
This article outlines how to open the server-side Dynamics 365-fields.xml-Settings.